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Q31. Rate your level of proficiency with coordinating technologies, including managing data collection, data interfaces between disparate data sources, and reporting.
A. Very High
B. High
C. Moderate
D. Low
E. Very Low
Answer: A
Q32. You plan to do a SAM optimization assessment for a customer.
You identify the following SAM maturity levels: •The Operations Management Interfaces key competency has a Basic maturity level. •All other key competencies have a Standardized maturity level.
A SAM improvement plan defines the requirements to raise the maturity level of the
Operations Management key competency to Standardized.
You need to recommend an action to raise the maturity level of the SAM
improvement plan key competency to Rationalized.
Which action should you recommend?
A. Reconcile inventory sources quarterly.
B. Create a project plan for SAM implementation.
C. Demonstrate that an executive scorecard for SAM goals exists.
D. Demonstrate that each operational group manages separate asset inventories.
Answer: D
Q33. You plan to do a SAM optimization assessment for a customer. The customer has no documented SAM processes or defined roles.
You need to gather information for the assessment.
What should you do?
A. Collect sample SAM process documents.
B. Formally document the customer's SAM processes.
C. Review the customer's Active Directory forest structure.
D. Interview managers who have SAM-related responsibilities.
Answer: D
Q34. Your customer has 800 thin clients that log on to Terminal Services servers. The network consists of one Active Directory forest.
You need to ensure that the software inventory is accurate.
What should you do?
A. Collect user logon information from Active Directory.
B. Collect user licensing information from the Terminal Services servers.
C. Ensure that the thin client device names and names of accessed software products are stored in the inventory database.
D. Ensure that the Terminal Services server name and names of accessed software products are stored in the inventory database.
Answer: C
Q35. Rate your level of proficiency with Microsoft Operations Framework (MOF).
A. Very High
B. High
C. Moderate
D. Low
E. Very Low
Answer: A
Q36. Your customer has multiple offices. All purchasing is decentralized.
The customer maintains software and hardware inventories for each office in
Microsoft Office Excel spreadsheets.
You need to identify which tool collects software usage information.
Which tool should you identify?
A. metering tool
B. network discovery tool
C. network monitoring tool
D. procurement tool
Answer: A
Q37. Your customer's network consists of one Active Directory forest. The network contains a Microsoft System Center Configuration Manager (CfgMgr) server and a Microsoft System Center Operations Manager (OpsMgr) server.
All computers are joined to the Active Directory domain and have both CfgMgr and OpsMgr clients installed.
You plan to manage the software and hardware retirement process for the customer.
You need to identify all retired desktop computers.
What should you do?
A. Generate a CfgMgr report.
B. Generate an OpsMgr report.
C. Review the Active Directory Group Policy objects (GPOs).
D. Review the Active Directory domain controller event viewer logs.
Answer: A
Q38. Rate your level of proficiency with audit procedures (i.e. ITIL SAM-related standards, ISO/IEC 19770 standards).
A. Very High
B. High
C. Moderate
D. Low
E. Very Low
Answer: A
Q39. Your customer has one office. All software and hardware purchasing is centralized.
You need to define the scope of a SAM program assessment for the customer. Which information should you collect?
A. current license versions
B. install, move, add, change (IMAC) activities
C. list of people responsible for SAM sign-off
D. quantity of server licenses
Answer: C
Q40. You plan to perform a software entitlement reconciliation for a customer. The customer provides the following reports:
•Reseller purchase history
•Microsoft License Statement (MLS) Both reports contain the following data fields:
•Purchase order number and date
•Product description
You need to identify which additional data field should be included in the reports.
Which field should you identify?
A. Agreement enrollment number
B. Customer name
C. Manufacturer part number
D. Purchase order date
Answer: C