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Q11. You work as a Project Manager at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
You use Outlook to organize your time and schedule activities related to a new project.
Which of the following is described as “an Outlook item that has been marked as requiring some sort of action in the future”?
A. A Meeting.
B. An Appointment.
C. An All Day Event.
D. A Task.
E. A To-do
Answer: E
Q12. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The employees use Microsoft Outlook 2010 to connect to the IMAP based company email server.
A user in the Human Resources (HR) department wants to send an email containing personal information to her manager. How can the HR user ensure that the manager sees a "Please treat this as Personal" message in the information bar of the email?
A. By inserting a text box into the email.
B. By setting the sensitivity level to Personal.
C. By setting the sensitivity level to Private.
D. By setting the importance level to High.
Answer: B
Q13. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The employees use Microsoft Outlook 2010 to connect to the Microsoft Exchange 2010 company email server.
Jane creates a category named Important.She wants to ensure that any current or future emails from company managers that contain the word “Urgent”in the subject line or are flagged as Important are automatically added to the Important category.
How can Jane achieve this goal?
A. By creating a Search Folder.
B. By using the Arrange By > Importance option.
C. By creating a rule.
D. By modifying the properties of the Categorized Mail search folder.
Answer: C
Q14. You work as a Systems Administrator at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010.The employees use Microsoft Outlook 2010 to connect to the Microsoft Exchange 2010 company email server.
You receive a call from a user reporting that he is unable to modify his AutoArchive settings. When he opens the AutoArchive settings box, all the options are disabled.
What is the most likely reason the user is unable to modify his AutoArchive settings?
A. You have configured a retention policy.
B. You have modified the Default Data File option on his computer.
C. You have configured a security policy.
D. He doesn’t have administrative permissions on his computer.
Answer: A
Q15. Sally works as the Sales Assistant at ABC.com. The company email system runs Microsoft Exchange Server 2010. Sally uses Microsoft Outlook 2010 configured with an Exchange account.
Sally wants to create a new email. She opens a new email and now wants to open the address book to select an email address to send the email to.
Which of the following keyboard shortcuts could Sally use to open the address book?
A. CTRL + O
B. CTRL + SHIFT + O
C. CTRL + B
D. CTRL + SHIFT + B
Answer: D
Q16. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The employees use Microsoft Outlook 2010 to connect to the Microsoft Exchange 2010 company email server.
A user named Tanya has searched her local address books for the email address of customer. However her searches were unsuccessful. She now wants to search an external address book.
What type of address book should Tanya search?
A. She should search the Global Address List.
B. She should search a Contact Group.
C. She should search an Internet Directory Services (LDAP) directory.
D. She should search the Outlook Cache.
Answer: C
Q17. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
A user reports that he has received an email that includes an attachment named Winmail.dat.
What is the most likely cause of the email containing a Winmail.dat attachment?
A. The sender attached a file named Winmail.dat to the email.
B. The sender attached a business card to the email.
C. The sender sent created the email using the HTML format.
D. The email was a meeting request.
E. The sender sent created the email using the Rich Text Format (RTF).
Answer: E
Q18. Jane is working in the Sales department at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010.The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
Jane selects an email in Outlook then uses the CTRL + R keyboard shortcut.
What effect will the CTRL + R keyboard shortcut have on the email?
A. It will open the email for forwarding.
B. It will open a reply window.
C. It will mark the email as read.
D. It will assign the email to the Red category.
Answer: B
Q19. You work as a Project Manager at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
You are about to start a new project.You need to assign tasks for the planning stage, the design stage and the implementation stage of the project.You create the appropriate tasks in Outlook.
You currently have your task list displayed using the “Detailed” view.You arrange the view of your task list using the “By Person Responsible” view.
You discover that some of the tasks no longer appear in the list.You can only view the planning stage tasks.
Why do some of the tasks no longer appear in the task list?
A. Some tasks do not support the “By Person Responsible” view.
B. You have applied a filter to the view.
C. Some tasks are past their due date.
D. All the tasks are assigned.
Answer: B
Q20. You work as a Project Manager at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
You want to add an address book from a supplier company to your Exchange account.You select the Internet Directory option in the properties of your Exchange account.
Which protocol will Outlook use to access the Internet directory?
A. Kerberos.
B. HTTP.
C. IMAP.
D. SSL. E. LDAP.
Answer: E