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Q1. ich benefit does the customer receive from a Cisco Business Architecture engagement?
A. It provides Cisco specific technology solutions.
B. It provides in-depth post-sales support.
C. It provides product updates proactively.
D. It provides help to solve business challenges.
Answer: D
Q2. ich maturity levels does the Cisco business architect typically operate?
A. Technology architecture
B. technology specific
C. business solutions and business transformation
D. business transformation
Answer: C
Q3. ich type of engagement occurs at the business solutions maturity level?
A. Partial business engagement
B. multidomain technology engagement
C. Single-domain technology engagement
D. Business first engagement
Answer: D
Q4. ring which Cisco business architecture phase does information technology infrastructure library become relevant?
A. Develop and verify
B. Deploy and measure
C. Customer knowledge
D. Customer commit
E. Research and analyze
Answer: E
Q5. ich value does Cisco Business Architecture provide to the account team?
A. Cross-selling and up-selling opportunities.
B. Increased deferred revenue pipeline.
C. Hands-off approach to customer engagement.
D. Technology-focused discussions with customer.
Answer: D
Q6. ich activity occurs in the loyalty phase of the customer relationship lifecycle?
A. Gain credibility with the customer to establish tem as an advocate.
B. Understand the customer and their critical needs.
C. Continue to effectively develop your relationship with the customer.
D. Establish yourself as a trusted advisor.
Answer: C
Q7. AG DROP
Refer to the exhibit.
Drag and drop the five phase of the customer joumey from the left into the correct order on the right.
Answer:
Explanation:
Business vision
Business capabilities and solution Business strategy
Roadmap implementation Business outcome measurement
Q8. ich two skill pillars are part of Cisco Business Architecture?
A. Stakeholder architecture
B. Digitization
C. Enterprise architecture
D. Business engagement
E. Business acumen
Answer: D,E
Q9. ich two options are characteristics of autocratic leadership styles? (Choose two.)
A. It is intended for team members who require close supervision.
B. The leader and team members set goals.
C. The leader motivates team members through visibility.
D. The leader makes unilateral decisions.
E. The leader has minimal involvement.
Answer: B,C
Q10. ich two skill pillars are part of Cisco Business Architecture?
A. Stakeholder architecture
B. Digitization
C. Enterprise architecture
D. Business engagement
E. Business acumen
Answer: D,E
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