MB2-700 Exam
Beginners Guide: mb2-700 certification
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2021 Jan vce mb2-700:
Q11. When can you resolve, cancel, or delete a case that has activities associated with it?
A. You can resolve cases when all activities associated to the case are completed. You can cancel or delete cases at any time.
B. You can resolve or cancel cases only when the associated activities are closed. You can delete cases at any time.
C. You can resolve, cancel, or delete cases at any time.
D. You can resolve, cancel, or delete cases only when all activities associated with the case are completed.
Answer: B
Q12. Which status is NOT valid for a quote?
A. Draft
B. Lost
C. Won
D. Closed
E. Active
Answer: B
Q13. You are creating a case in Microsoft Dynamics CRM.
Which two entity types are valid for the Customer field?(Choose TWO)
A. Products
B. Leads
C. Contacts
D. Accounts
Answer: CD
Q14. Which benefit does service scheduling NOT provide?
A. A predictable workload for employees
B. Reliable time estimates for customers
C. A designated service manager
D. Firm appointments
Answer: C
Q15. Which entity is best described as an estimate or proposal that is presented to a customer?
A. Quote
B. Opportunity
C. Invoice
D. Order
Answer: A
Improve mb2-700 exam answers:
Q16. A company tracks competitors by using Connection records instead of using the native Competitors feature in Microsoft Dynamics CRM. The company assigns a Connection with the Connection Roles of Related Opportunity and Competitor between the Opportunity and the Account, which represents the competitor. Accounts have a flag which designates the record as a competitor.
Which statement is true?
A. The Connection record is used to populate the options in the Competitor field on the Opportunity’s resolution activity for Lost Opportunities.
B. A Connection record is created between the Opportunity and the Account.
C. The Competitor/Win Loss report uses the Connection record to indicate how well the organization is doing versus a competitor
D. The Connection record is used to populate the options in the Competitor field on the Opportunity’s resolution activity for Won Opportunities.
Answer: B
Q17. For which two entities does Microsoft Dynamics CRM create a default queue when the entity is created?(Choose TWO)
A. Opportunities
B. Activities
C. Cases
D. Users
E. Teams
Answer: DE
Q18. Which Service entity has Quick Create forms?
A. Service Appointments
B. Articles
C. Cases
D. Goals
Answer: C
Q19. You need to ensure that the value for the Est. Revenue field is automatically calculated.
Which three actions should you take? Each answer presents part of the solution.(Choose Three)
A. Provide a price list.
B. Add at least one existing or write-in product for the opportunity product
C. Set the value of the Revenue field to User Provided.
D. Set the value of the Revenue field to System Calculated.
E. Remove any write-in opportunity products.
Answer: ABD
Q20. You review the Similar Cases section for a case by using the Default Case form. Which cases does Microsoft Dynamics CRM show?
A. cases with the same product
B. cases with similar case descriptions
C. cases with the same customer
D. cases with the same subject
Answer: D