MB2-700 Exam
A Complete Guide to mb2-700 examcollection
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2021 Jan mb2-700 examcollection:
Q1. Which service schedule component should you use to measure skill levels?
A. resource group
B. resources
C. capacity planning
D. selection rule
Answer: C
Q2. A user views the Service area of the navigation pane in Microsoft Dynamics CRM. What is displayed when the user clicks the down arrow on the Cases button?
A. A list of recently viewed cases
B. The most recently viewed case record
C. The Quick Create form for cases
D. the New Case form
Answer: A
Q3. Which two statements about queues are true?(Choose TWO)
A. Queues allow users to remove themselves from responsibility for an item by using the Remove button.
B. Queues allow users to process items that they do not own.
C. You can delete a queue item without deleting the record for which the queue item was created.
D. Queues allow users to see multiple record types that require action in one list.
Answer: BC
Q4. You create a personal dashboard that includes personal and system charts. The dashboard also contains the My Accounts view.
You need to share the dashboard with another user.
Which two objects should you share with the other user?(Choose TWO)
A. the My Accounts view
B. the system charts
C. the personal charts
D. the dashboard
Answer: CD
Q5. Which two security roles have permissions to create a new system dashboard?(Choose TWO)
A. Scheduler
B. System Administrator
C. System Customizer
D. Sales Manager
E. Marketing Professional
Answer: BC
Up to date microsoft mb2-700:
Q6. Which entity includes access to system charts by default?
A. Customers
B. Vendors
C. Products
D. Opportunities
Answer: D
Q7. You receive an email message from a prospect. The prospect expresses interest in your company’s products and services.
You need to convert the email message to a Lead.
In Microsoft Outlook, which action should you take first?
A. Click the Convert To button and then select Lead.
B. Click the Set Regarding button.
C. Click the Track button.
D. Click ALT+C.
Answer: C
Q8. How should you add an item to a queue?
A. Route an item to a queue by using a workflow process.
B. Enable a queue for a user.
C. Enable an entity type for queues.
D. Navigate to a queue and select the New Record button.
Answer: B
Q9. A user plans to run a report.
The user does NOT have the appropriate permissions to access all of the data the report requires.
What will the user see when she runs the report?
A. Summary and detailed information for only the data to which the user has permissions
B. Summary information for all the data included in the report and detailed information for only the data to which the user has permissions
C. Summary information only for all the data included in the report
D. Summary and detailed information for all the data included in the report
Answer: A
Q10. You are adding resources to a resource group. Which three resource types can you add? (Choose Three)
A. facility
B. business unit
C. resource group
D. name
E. users
Answer: ACE