MB2-704 Exam
Top Microsoft MB2-704 faq Choices
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Q41. You create a chart on your personal dashboard. The chart displays the service technician's monthly goals for case resolution.
You need to make this chart available on another dashboard.
What should you do?
A. In the other dashboard, select the existing chart.
B. Export the chart. Import the chart into Charts under the case entity. Go to the dashboard entity, and add the chart to the dashboard.
C. Share the chart from your personal dashboard to the case entity, and add the chart to the system service dashboard.
D. Share the chart from your personal dashboard to the system service dashboard.
Answer: B
Q42. You need to add a product brochure to Microsoft Dynamics CRM so that users can send the brochure via email to potential customers. Which record type should you add the brochure to?
A. Sales literature
B. Competitor
C. Product
D. Marketing list
Answer: A
Explanation:
Ref:
http://crmbook.powerobjects.com/basics/microsoft-dynamics-crm-sales- process/working-with-microsoft-dynamics-crm-sales-literature/
Q43. You create a new service level agreement (SLA) and enter the amount of time that is allowed for it.
You need to send an email message to the user assigned to a case when the time limit of the SLA is about to be exceeded.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
A. Configure the Warning Actions on the SLA item record.
B. Specify the Applicable When conditions on the SLA item record.
C. Configure the SLA Item Warning on the SLA item record.
D. Configure the SLA Item Failure on the SLA item record.
Answer: A,C
Q44. You are implementing Microsoft Dynamics CRM. Your company requires employees to perform warranty repairs at the customer site. Where should the warranty repairs be configured in Dynamics CRM?
A. Services
B. Sites
C. Work centers
D. Resources
Answer: A
Explanation:
Ref: http://www.powerobjects.com/blog/2010/07/30/service-scheduling-in-dynamics-crm- part-1/
Q45. An existing goal tracks the number of cases resolved per month.
You need to enable it to show the number of cases that are still open. What should you do?
A. Create a new goal, and add it as a child to the existing goal.
B. Create a new goal metric, and add it to the existing goal.
C. Add a new rollup field to the existing goal metric.
D. Add a rollup query to the existing goal.
Answer: C
Explanation:
Ref:
http://www.magnetismsolutions.com/blog/colinmaitland/2012/12/17/goals- management-in-dynamics-crm-2011-goal-metrics-1
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Q46. You use the service scheduling feature of Microsoft Dynamics CRM to manage inspection services.
You need to configure Microsoft Dynamics CRM with the following information:
✑ A junior inspector can supervise one inspection at a time.
✑ A senior inspector can supervise two inspections at a time.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
A. Create a connection on the resources for the inspectors.
B. Add a selection rule to the inspection service.
C. Configure the capacity on the resources for the inspectors.
D. Create a connection on the resource group that includes the inspectors.
Answer: B,C
Explanation:
Ref: http://www.powerobjects.com/blog/2010/07/30/service-scheduling-in-dynamics-crm- part-1/
Q47. You are a marketing specialist. You receive an email message from a prospective client who was referred to your company by a current client.
You need to add the client to Microsoft Dynamics CRM so that a salesperson can follow up with the potential client.
After tracking the email message, what should you do?
A. Convert the email message to an opportunity, and assign it to a salesperson.
B. Convert the email message to a lead, and assign it to a salesperson.
C. Create a task, and set the Regarding field to the existing customer who referred the potential client.
D. Create a new account for the potential client and assign a follow-up phone call activity to a salesperson.
Answer: B
Explanation:
Ref: https://msdn.microsoft.com/en-gb/library/gg328442.aspx
Q48. You configure a connection to Microsoft Social Listening but cannot see social insights data in Microsoft Dynamics CRM.
What should you do to make social insights visible in Dynamics CRM?
A. Ensure that each of your social listening search topics are assigned a category.
B. Configure social listening search topics and visuals.
C. In system settings, change the default setting for the Disable Social Engagement option.
D. Select the Reset Social Insights option to refresh the social insights data.
Answer: B
Explanation:
Ref: http://technet.microsoft.com/en-us/library/dn659847(v=crm.6).aspx
Q49. The call center handles many types of support calls. Cases for customers requesting account balance information must be routed to a queue for the accounting department.
You need to set up a queue for these types of requests.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
A. Assign a security role to the queue.
B. Choose public as the type.
C. Assign members to the queue.
D. Choose private as the type.
Answer: C,D
Explanation:
Ref:
http://blog.customereffective.com/blog/2014/06/dynamics-crm-online-spring-14-whats- new-with-queue.html
Q50. You are implementing Microsoft Dynamics CRM. Your company delivers training for customers on various topics. Not all trainers are capable of delivering all training classes.
You need to ensure that each training service is associated with the required resource. What should you create?
A. Selection rules
B. Service activities
C. Resource groups
D. Capabilities
Answer: A
Explanation:
Ref: http://www.powerobjects.com/blog/2010/07/30/service-scheduling-in-dynamics-crm- part-1/