MB2-704 Exam
10 Tips For MB2-704 IT engineers
Act now and download your Microsoft MB2-704 test today! Do not waste time for the worthless Microsoft MB2-704 tutorials. Download Renovate Microsoft Microsoft Dynamics CRM Application exam with real questions and answers and begin to learn Microsoft MB2-704 with a classic professional.
2021 Dec MB2-704 exam question
Q21. You identify and create a new case. Your service team's process requires that you hand the case off to another service representative for resolution by adding the case to the service representative's My Active Cases system view.
You need to ensure that the service representative sees the new case in this view. Which action should you perform on the case?
A. Switch process
B. Share OC
C. Fellow
D. Assign
Answer: D
Explanation:
Ref: http://www.microsoft.com/en-us/dynamics/crm-customer-center/create-and-manage-a- case.aspx
Q22. You create an opportunity and need to add products.
What should you do before adding the opportunity products?
A. Set a price list.
B. Change the revenue setting to user provided.
C. Set estimated revenue.
D. Change the revenue setting to system calculated.
Answer: A
Explanation:
Ref:
http://crmbook.powerobjects.com/basics/microsoft-dynamics-crm-sales- process/advanced-sales-processes/
Q23. You need to specify the number of support hours a customer will receive. What should you create?
A. A service activity
B. A service level agreement (SLA)
C. An entitlement
D. A contract template
Answer: C
Explanation:
Ref: http://www.neudesic.com/blog/crm-entitlements/
Q24. A customer can use 80 hours of phone support and 20 hours of email support, according to the agreement you set up with this customer.
You need to configure an entitlement. What should you do?
A. Create an entitlement with two service level agreements (SLAs) for each type of support.
B. Create an entitlement, and link to two cases for each type of support. OC
C. Create an entitlement, with two entitlement channels for each type of support.
D. Create an entitlement, and link to two templates for each type of support.
Answer: C
Explanation:
Ref: http://inogic.com/blog/2014/06/entitlements-in-dynamics-crm-2013-spring-release/
Q25. A customer calls to request a quote for a product.
You need to log the call and create an opportunity for the potential sale. What should you do?
A. Create a lead, and qualify it to create an opportunity.
B. Create an account and an opportunity.
C. Create a phone call, and convert it to an opportunity.
D. Create a connection, and convert it to an opportunity.
Answer: C
Explanation:
Ref: Ref: http://crmbook.powerobjects.com/basics/activities/converting-activities/
Rebirth MB2-704 vce:
Q26. You need to use Microsoft Dynamics CRM goals and metrics to measure sales revenue of a specific business line for the upcoming fiscal year.
What should you do?
A. Create a rollup query, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal.
B. Create a goal metric, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year's goal.
C. Create a goal metric, filter it for opportunity records in the upcoming fiscal year, and apply it to the goal.
D. Create a rollup query, filter it for opportunity records for that business line, and apply it to the upcoming fiscal year's goal
Answer: D
Explanation:
Ref: http://www.consultcrm.co.uk/blog/2012/09/goals-dynamics-crm-2011
Q27. You need to ensure that lead qualification is automated and occurs when a field on the Lead Form is set to a certain value.
What should you do?
A. Switch the business process flow to set the status of the lead to qualified when the condition is met.
B. Create a business process flow that automatically sets the status of the lead to qualified when the condition is met.
C. Create a dialog that automatically sets the status of the lead to qualified when the condition is met.
D. Create a workflow that automatically sets the status of the lead to qualified when the condition is met.
Answer: D
Q28. You need a dashboard that shows your cases only.
Which dashboard should you use?
A. Customer Service Operations
B. Customer Service Representative
C. Customer Service Performance
D. Sales Performance Dashboard
Answer: B
Q29. What is required to view a Dynamic Excel report?
A. Have Outlook Client installed.
B. Create the export from a System View.
C. Have system administrator rights.
D. Save the Advanced Find query in Microsoft Dynamics CRM.
Answer: A
Q30. Two active case records are related to the same issue but have nothing else in common. Your manager asks you to make an association between the records.
What should you do?
A. Merge the two case records.
B. Reference the case ID of the other case in the case ID field of each case.
C. Add one case to the sub-grid on the other case for similar cases.
D. Reference the case ID of the other case in the notes field of each case.
Answer: C