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Q1. You billing administrator is a Microsoft Dynamics CRM Online user. The user has forgotten the account password.

Which Microsoft Online Services administrate role can reset passwords for billing administrators?

A. password administrator

B. user management administrator

C. global administrator

D. service administrator

Answer: B


Q2. You are the Microsoft Dynamics CRM Online administrated for your company.

You need to ensure all of the online services that your company has purchased are integrated and configured to work with Microsoft Dynamics CRM Online.

Which three online services are available for integration with Microsoft Dynamics CRM? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Microsoft Exchange

B. Activity Feeds

C. Microsoft OneNote

D. Auditing

E. Microsoft Skype

Answer:: A,B,C


Q3. A company has a Microsoft DynamicsCRM Online 2021 deployment. The company plans to issue mobile phones to all sales department users.

Users must be able to use the latest Microsoft mobile client's features. You need to deploy the latest phone client.

Which mobile phone client should you deploy?

A. Microsoft Dynamics CRM Mobile Express

B. Microsoft Dynamics CRM for Phones Express

C. Microsoft Dynamics CRM for Phones

D. Microsoft Dynamics CRM Mobile App

Answer: C


Q4. Which operating system supports Microsoft Dynamics CRM for phones?

A. Windows Phone 8

B. Blackberry 7.1

C. Android 4.4

D. iOS 6.1.6

Answer: A


Q5. You are working with Microsoft Dynamics CRM for phones.

Which three types of form components can be configured to be hidden? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. iFrames

B. web resources

C. fields

D. sections

E. tabs

Answer: A,B,C


Q6. You need to activate a new Microsoft Dynamics CRM Online instance for a new subscriber.

A. a minimum of five Professional User Subscription Licenses

B. an active Microsoft Office 36S subscription

C. a Volume License agreement

D. an active Microsoft Power BI Pro subscription

Answer: A


Q7. You work as a Microsoft Dynamics CRM system administrator for a company.

Your company wants to integrate Microsoft Dynamics CRM with an external financial application.

You must properly configure a Microsoft Dynamics CRM Online user account for the purpose of authentication and access between Microsoft Dynamics CRM Online and the external financial application.

Which two options could you use? Each correct answer presents a complete solution. NOTE: Each correctselection is worth one point.

A. Create a Microsoft Office 365 user. Give the user a Microsoft Dynamics CRM Online license, set the access mode to Non-Interactive, and remove the Microsoft Dynamics CRM Online license from the user.

B. Create a Microsoft Office 365 user. Give the user the Office 365 service admin role, a Microsoft Dynamics CRM Online license, and set the access mode to Administrative.

C. Create a Microsoft Office 365 user. Give the user a Microsoft Dynamics CRM Online license, a Microsoft Dynamics CRM Online system administrator security role, and set the access mode to Read-Write.

D. Create a Microsoft Office 365 user. Give the user the Office 365 user management admin role, a Microsoft Dynamics CRM Online license, and set the access mode to Read- Write.

Answer: B,D


Q8. Your company has a Microsoft Office 365 environment with a Microsoft Dynamics CRM 2021 Online deployment.

You have a complex development and testing environment requiring the following:

•2 publishing instances

•22 development instances

•5 UAT instances

•5 production instances

•22 testing instances

You need to support a continuous improvement plan in constant use for your testing, development, and production environments.

What is the minimum number of tenants required to support this scenario?

A. 1

B. 2

C. 5

D. 22

Answer: C


Q9. You recently created a global option set with the values North, South, and West. The global option set values should always remain the same.

You need to add an option set to an entity with the values North, South, West, and East. What should you do?

A. Create an option set field for the entity that uses the global option set. Set the default value for the entity option set to East.

B. Create an option set field for the entity that uses the global option set. Add the value East to the entity option set.

C. Create an option set field for the entity that uses the global option set and set the fieldtype to calculated.Add an action that adds East as a value to the option set when the form loads.

D. Create an option set for the entity. Add the values North, Sooth. West, and East to it.

Answer:: B


Q10. You select Forward Mailbox as your incoming synchronization method. You process emails with the Microsoft Dynamics CRM 2021 Email Router between Microsoft Dynamics CRM Online and a SMTP/POP3 server.

You need to deploy inbox rules so emails addressed to the 100 Microsoft Dynamics CRM Online users in theorganization are forwarded to the forward mailbox for processing.

Which solution can be used to deploy forwarding rules for all the users?

A. Run the Rule Deployment Wizard.

B. Enable folder-level synchronization.

C. Create manually in Microsoft Outlook.

D. Create Exchange transport rules.

Answer: D