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Q21. You work in a customer service organization.
Sometimes, when a new record is created, a customer service representative must capture additional data.
When this occurs, the representative must call the customer to capture the missing data. Each record may be missing different data.
You need to identify which process type you must use to capture the data. What should you identify?
A. a real-time workflow
B. a dialog
C. a custom action
D. a business rule
Answer: B
Q22. You plan to create a country entity that contains one record for each country in the world. You need to track which countries a contact visited. No additional data will be tracked. Which type of relationship should you create?
A. a many-to-many (N:N) relationship from the contact to the country
A. B. a one-to-many (1:N) relationship from the country to the contact
C. a many-to-many (N:N) relationship from the contact to the country that has a relationship behavior type of Parental
D. a one-to-many (1:N) relationship from the contact to the country
Answer: B
Q23. You have a Dynamics CRM organization.
Users access CRM from the wet> and from mobile apps. You plan to add a new entity to the organization.
You need to ensure that the users can see the entity records from the web and from the mobile apps.
What should you do?
A. Activate the mobile express form.
B. Configure the mobile express form.
C. Modify the entity definition.
D. Enable the users for offline access.
Answer: A
Q24. You have a Dynamics CRM organization.
Currently, when you create entities and fields, they have a prefix of new_.
You need to ensure that when you create new entities and fields, they have a prefix of Contoso_.
Which two actions should you perform? Each correct answer presents part of the solution.
A. Change the prefix in the System Settings to Contoso.
B. Edit the customization prefix field and change the display name to Contoso.
C. Change the prefix of the publisher associated to the solution to Contoso.
D. Create a new publisher that has a prefix of Contoso. Associate the new publisher to the exiting solution.
Answer: A,D
Q25. You have a Dynamics CRM Online organization.
You create an entity named Score to track a player's scores in a game. The ownership of the entity is set to Organization
You need to change the ownership to User or Team. The solution must minimize administrative effort.
What should you do?
A. Delete the entity and recreate it.
B. Instruct the Microsoft Office 365 global administrator to use the web client to edit the entity properties.
C. Use the web client to edit the entity properties.
D. Use Microsoft SQL Server Management Studio to modify the entity properties.
Answer: B
Q26. You have a Dynamics CRM development environment and a Dynamics CRM production environment.
You have a project solution in the development environment.
You need to import the solution to the production environment as a managed solution. What should you do?
A. Change the options of the Import Solution dialog box to import the solution as managed.
B. Use the Package Deployer for Microsoft Dynamics CRM to import the unmanaged solution to CRM as managed.
C. Ask a developer to change the options of the import API so that CRM imports the unmanaged solution as managed.
D. Export an unmanaged solution and select Managed for the package type. Import the exported solution to the production environment.
Answer: A
Q27. You have a user who must import a file every Monday. The file contains contacts from events the user attended during the weekend.
The events are scheduled every weekend for the next 18 months.
You need to prevent duplicate contacts from being created when the user Imports the contacts.
What should you do?
A. Create a real-time workflow.
B. Add a duplicate detection rule to the data map.
C. Schedule a duplicate detection job.
D. Apply a duplicate detection rule to the Import Data Wizard.
Answer: B
Q28. A user named User1 is the owner of a background workflow that makes changes to an account after the Credit Limit field of the account is modified.
A user named User2 adds a new account and saves the record.
A user named User3 edits the record and changes the street address of the account. A user named User4 edits the record and adds a parent account.
User2 changes the value in the Credit Limit field and assigns the account to User4.
You need to identify which name will be displayed in the Last Modified By Field on the account record.
Which name should you identify?
A. User3
B. User1
C. User2
D. User4
Answer: A