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Q11. You have a Dynamics CRM organization.
You need to tell a user which types of out-of-the box charts are available on a personal dashboard in CRM.
Which two types of charts are available? Each correct answer presents a complete solution.
A. tag
B. Scatter
C. pie
D. funnel
E. doughnut
Answer: B,C
Q12. You are creating a business rule for the account records. The business rule will perform an action if the record has Country set to the United States and City set to either Redmond or San Francisco.
You need to identify the minimum number of condition sets required to implement this logic. What should you identify?
A. 1
B. 2
C. 3
D. 4
Answer: C
Q13. You need to identify which types of data can be included in a business process flow.
Which three types of data should you identify? Each correct answer presents a complete the solution.
A. data from an attached Microsoft OneNote notebook
B. data from the primary entity
C. data from a related entity
D. data from an unrelated entity
E. data from a Microsoft Office group
Answer: A,B,C
Q14. You have a Dynamics CRM organization.
You have a list of 23 public views for accounts, most of which are custom. Many of the most frequently used views appear near the bottom of the list.
Users report that the current list order is inconvenient and time consuming because they must scroll through many unused views.
You need to recommend changes to resolve the issue reported by the users. What should you recommend doing first?
A. Change the display order of the views.
B. Deactivate the unused system views.
C. Set customizable to True.
D. Change the views to be private views.
Answer: A
Q15. You need to implement a process. The process must perform the following:
•Run when a new account is created.
•Make changes to the account as the user who created the account.
•Send an email message to the account as the owner of the account. This may be a different user than the user who created the account.
Which process type should you use?
A. a workflow
B. a business process flow
C. a business rule
D. a dialog
Answer: B
Q16. You work in a customer service organization.
Sometimes, when a new record is created, a customer service representative must capture additional data.
When this occurs, the representative must call the customer to capture the missing data. Each record may be missing different data.
You need to identify which process type you must use to capture the data. What should you identify?
A. a real-time workflow
B. a dialog
C. a custom action
D. a business rule
Answer: B
Q17. You plan to create a country entity that contains one record for each country in the world. You need to track which countries a contact visited. No additional data will be tracked. Which type of relationship should you create?
A. a many-to-many (N:N) relationship from the contact to the country
A. B. a one-to-many (1:N) relationship from the country to the contact
C. a many-to-many (N:N) relationship from the contact to the country that has a relationship behavior type of Parental
D. a one-to-many (1:N) relationship from the contact to the country
Answer: B
Q18. You receive leads that are generated from your company's website.
Once the leads are in Dynamics CRM, they must be assigned to a specific CRM user based on the city from which the lead came, and then moved to the queue of the user.
You plan to create a workflow to manage the process.
You need to identify which event should be used to trigger the workflow.
A. Record is assigned.
B. Record status changes.
A. C. Record is created.
D. Record is deleted.
Answer: D
Q19. You need to model a relationship between the account entity and the contact entity to track the advisory board members of accounts.
You need to use connections to model the relationship between the account and contact entities.
What should you do?
A. Create a one-to-many (1:N) relationship between the account and contact entities, and then use two connection roles to represent each side of the new 1:N relationship.
B. Create a connection entity, and then use two connection roles to represent each entity in the relationship.
C. Use two connection roles to represent each side of the relationship.
D. Create a many-to many (N:N) relationship between the account and contact entities, and then use two connection roles to represent each side of the new N:N relationship.
Answer: C
Q20. On the contact entity, you are creating a business rule that has the Set visibility action. You need to identify which form elements you can control by using the Set visibility action. What should you identify?
A. the sub-grids and quick view forms only
B. the form fields, form sections, and form tabs only
C. the form fields only
D. all of the form elements
Answer: C