MB2-713 Exam
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Q11. You have an opportunity in Dynamics CRM
A coworker requests some information regarding the progress or the opportunity. The coworker does not have access to CRM. You need to send spa iii< details aboui the opportunity to the coworker.
What should you do first?
A. Click Email a Link.
B. Apply a Microsoft Word template.
C. Add the coworker to the access team.
D. Apply a Microsoft Excel template
Answer: B
Q12. You have an opportunity record.
When you attempt to increase the Estimate Revenue field, you discover that the field is locked. You need to identify a possible cause of the issue.
What should you identify?
A. The products in the opportunity are write-in products.
B. The estimated revenue exceeds the budget amount.
C. The opportunity contains conflicting currencies.
D. The method of revenue is system-generated.
Answer: D
Q13. You have a recalled product that should no longer be sold.
You need to remove the Product from the available list of products and to prevent any sales from being processed for the product.
Which two actions should you perform? Each correct answer presents part of the solution.
A. Remove the product from the family hierarchy.
B. Modify the open opportunities.
C. Update the price list.
D. Retire the product.
E. Modify the validity date of the product.
Answer: BD
Q14. You need to create a quarterly goal to measure completed phone calls regarding open opportunities. Which three
components should you use? Each correct answer presents part of the solution.
A. a calculated field
B. a goal metric that has the Amount metric type
C. a rollup field
D. a rollup query
E. a goal metric that has the Count metric type
Answer: CDE
Q15. Yon have a Dynamics CRM organization, You have account records for three companies named Company1. Subsidiary 1, and Subsidiary2. Subsidiary 1 has Company1 as a parent account. Subsidiary2 has Subsidiary1 as a parent account. Subsidiary2 has an open opportunity of $S0O,0OO. There are no other open opportunities fof the three companies. You need to identify what open revenue will be displayed for the companies when you view the hierarchy.
What should you identify?
A. Company1: S5OO.000 Subsidiary1: $0 Subsidiary2: S50O.0OO
B. Company1: $O Subsidiary1: SO Subsidiary2: $500,000
C. Company1: $500,000 Subsidiary1: $500.000 Subsidiary2: $500,000
D. Company1: $O Subsidiary1: $500.000 Subsidiary1: $500.000
Answer: C
Q16. Your product line is expanding rapidly and you sale representatives often are unfamiliar with the full of list of applicable products for a customer. As such, your sales team often misses chance to upsell and sell related accessories. You identify what you can add to the product catalog to support upselling and cross-selling.
What should you identify?
A. a product discount list
B. a product kit
C. a product bundle
D. a product family
E. a unit group
Answer: C
Q17. Your marketing team is promoting a sale that they will announce by using email. The email message will be sent to existing customers who recently purchased similar products and to potential customers from a purchased mailing list. Any sales made as a result of the sale need to have the pricing applied, the sales must be tracked so that the marketing team can report on the return on investment (ROl) of the initiative.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
A. Convert the email activities to leads.
B. Convert the campaign response activities to opportunities.
C. Convert the campaign response activities to leads.
D. Convert the email activities to opportunities.
Answer: BD
Q18. Your company has a Dynamics CRM organization. The company plans to use the product catalog.
You need to identify which component must be configured before you can implement the product catalog.
A. product families
B. product
C. price lists
D. unit groups
Answer: C
Q19. You work for a hotel chain.
You integrate Dynamics CRM and Microsoft Social Engagement.
You need to identify which sources are available for Microsoft Social Engagement. What are two possible sources? Each correct answer presents a complete solution.
A. Twitter
B. Facebook
C. Trip Advisor
D. Instagram
Answer: AB
Q20. Your company plans to deploy Dynamics CRM.
In the previous sales database, you did not track products
Members of the management team are evaluating whether to use the product catalog in the CRM organization. You need to identify which enhancements to the sales flow can be achieved by using the product catalog. What are two possible enhancements that you can identity? Each correct answer presents a complete solution.
A. inventory management integration
B. automated sales pipeline velocity tracking
C. automated revenue calculation
D. automated quotes, orders, and invoicing
Answer: CD