MB2-717 Exam
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Q11. You are The technical support specialist for a company that utilizes Microsoft Dynamics 365.
A new user calls the help desk complaining that every time they try to create a record, they are being denied the ability to The user states that some type of error is displayed as well.
What would cause this error?
A. The user cannot create records using the Outlook client
B. The user failed to populate at (east one required field.
C. The user is using Dynamics 365 Business Edition father than Enterprise Edition.
D. The user cannot input more than 250 characters into a single line of text field.
Answer: A
Q12. You have been hired to configure a new Microsoft Dynamics 365 implementation for a company. You need to create a business process flow that accommodates multiple work flows, based on a sen Which action will meet your need?
A. Add additional multiple linear business process flows.
B. Add stages to the linear business process flow.
C. Add branches to the business process flow.
D. Add multiple steps to the business process flow.
Answer: A
Q13. An organization uses Microsoft Dynamics 365 for lead management The organization wants to keep leads warm by contacting them weekly.
How should you help your users contact leads on a regular basis by using Relationship Insights?
A. Create a workflow on leads to remind the owner if there has been no activity for seven days.
B. Enable the Relationship Assistant on the card options for "No Activity with Lead." and change the "Days before notifying™" to 7.
C. Enable Email Engagement on the card options for No Activity with Lead," and change the "Days before notifying™" to 7.
D. Enable Relationship Insights with Relationship Analytics to show cards for leads with no activity.
Answer: D
Q14. You are a sales professional for an insurance company.
You have been working with a potential customer who was identified in Microsoft Dynamics 365 as an Opportunity. That customer has just signed a coverage agreement.
How should you now modify the status of the designated Opportunity record?
A. close the opportunity as Lost
B. delete the opportunity record, and create a customer record
C. close the opportunity as Won
D. delete the opportunity record, and create a contact record
Answer: B
Q15. You are a sales manager for your company.
In order to improve sales, you want Microsoft Dynamics 365 to analyze the daily actions and communications of your sales staff. In addition, you would like the analysis data to be used to remind your sales people of upcoming activities and create actionable items to keep them focused.
Which feature of Microsoft Dynamics 365 performs these functions?
A. Auto Capture
B. Relationship Assistant
C. Email Engagement
D. Site Map Designer
Answer: A
Q16. One of your prospects is reviewing a quote you have provided and will be making a decision to either accept or revise your offer.
You need to reflect the prospect's response by setting the quote status.
Which two options can you use to achieve this goal? Each correct answer presents a complete solution.
A. Fulfilled
B. Won
C. Inactive
D. Draft
Answer: B,C
Q17. You are using Opportunities and Quotes to manage your sales process in Microsoft Dynamics 365.
A customer requests quotes tor the same set of products, but from two different price lists for comparison.
What should you do in order to respond to this customer's request?
A. Create two Opportunities with different price lists. Then create one Quote from each of the Opportunities.
B. Create one Opportunity with one Quote. Then, have the customer review the quote Before creating another.
C. Create one Opportunity with one Quote. Then, revise the Quote and add the other price list to the Quote-
D. Create two Quotes from the same Opportunity. Then, switch the price list on one of the Quotes.
Answer: B
Q18. After several weeks of negotiation with a customer, the customer decides to purchase ten tor them.
You need to send a new quote to the customer while keeping records of the requested change. What should you do?
A. Revise the quote, activate, and send the new quote to the customer.
B. Close the quote as Lost. Create a new quote and send it to the customer.
C. Create a new Opportunity, and send a new quote to the customer.
D. Close the Opportunity as Lost create a new quote, and send it to the customer.
Answer: A
Q19. You have exchanged a few emails with a lead and it is now evident that your organization will be able to fulfill the customer's need.
You need to proceed to the next step on the sales process and remove the lead from the Open Leads view, but keep it in the system for later review.
What should you do?
A. Delete the Lead.
B. Activate the Lead
C. Close the Lead as Won.
D. Qualify the Lead.
Answer: A
Q20. You want to review the status of the sales opportunities you have been working on for the past three months.
Which three system views allow you to review Won and Lost opportunities in Microsoft Dynamics 365? Each correct answer presents a complete solution.
A. Closed Opportunities
B. All Opportunities
C. Top Open Opportunities
D. My Open Opportunities
E. Lost Opportunities
Answer: A,D