MB2-718 Exam
[Validated] MB2-718 Microsoft exam cost 11-20 (Mar 2021)
we provide Precise Microsoft MB2-718 free exam which are the best for clearing MB2-718 test, and to get certified by Microsoft Microsoft Dynamics 365 for Customer Service. The MB2-718 Questions & Answers covers all the knowledge points of the real MB2-718 exam. Crack your Microsoft MB2-718 Exam with latest dumps, guaranteed!
Q11. Which of the following records can you convert into a case?
A. task
B. queue
C. lead
D. opportunity
Answer: A
Q12. You have a Microsoft Dynamics 365 environment You implement Field Service. You need to check the work order instructions in the Field Service mobile app. Which tab on the work order contains instructions?
A. Incidents
B. Other
C. Info
D. Booking
Answer: C
Q13. You implement the Unified Service Desk (USD). You plan to implement actions and replacement parameters. Which three symbols are valid replacement keys? Each correct answer presents a complete solution.
A. ^
B. -
C. +
D. $
E. ~
Answer: A,C,D
Q14. You create a service level agreement (SLA) that wilt fail after seven days. You select a service calendar that uses 24-hour work days and no holidays. Saturday and Sunday are configured to be non-working days.
If no action is taken, how many calendar days can pass before the SLA fails?
A. 5 days
B. 7 days
C. 9 days
D. 11 days
Answer: C
Q15. You have a Microsoft Dynamics 365 environment You implement Field Service. You need to set up a service task type.
Which three fields, components, or relationships are available when you create a new service task type? Each correct answer presents a complete solution.
A. Description
B. Notes
C. Field Agent
D. Estimated Duration
E. Work Order Duration
Answer: A,B,C
Q16. You need to enable the Map view for the schedule board. What should you do first?
A. Enable service territories.
B. Enable the connection to Bing Maps.
C. Enable Custom Geolocation.
D. Select a resource details view.
Answer: B
Q17. Your organization plans to use Voice of the Customer to send surveys to select groups of customers. You need to customize branding colors and logos for the surveys. What should you do?
A. Modify Voice of the Customer survey themes.
B. Configure system settings.
C. Modify Microsoft Dynamics 365 themes.
D. Update Voice of the Customer piped data.
Answer: A
Q18. What is a limitation of the Field Service mobile app?
A. Windows 10 phones do not support the app.
B. You cannot work offline.
C. GPS locations are not available.
D. You cannot create follow-ups.
Answer: C
Q19. You enable feedback for a Voice of the Customer survey. What is the total number of questions allowed for the survey?
A. 30
B. 40
C. 100
D. 250
Answer: B
Q20. You use the interactive service hub to manage cases.
Users report that they have difficulty finding a specific knowledge base article when they initiate a search from within a case.
You need to ensure that search returns relevant results.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
A. Relate the article to one or more categories.
B. Relate the article to a more relevant subject.
C. Update the article description.
D. Add additional keywords.
Answer: A,C