MB2-718 Exam
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Q21. You implement the Unified Service Desk (USD). Which three statements regarding the debugger are true? Each correct answer presents a complete solution.
A. The debugger allows you to review data parameters from static log files.
B. The debugger allows you to review real-time data parameters.
C. The debugger allows you to review action calls from static log files.
D. The debugger is a USD hosted control.
E. The debugger allows you to review real-time action calls.
F. The debugger is a standalone tool.
Answer: A,C,E
Q22. You use the automatic creation and update rule feature to create case records automatically.
Which three source record types are available for automatically creating a case? Each correct answer presents a complete solution.
A. social activity
B. mailbox alert
C. survey activity
D. auto post
E. booking alert
Answer: A,C,E
Q23. You create an entitlement for a customer. In the channels section of the entitlements page, you add email and assign 75 percent of the allocation to email.
Which of the following statements is true?
A. 75 percent of cases created by the customer must be created by using email. Remaining cases cannot be created until another channel is added to the entitlement
B. 25 percent of cases created by the customer must be created by using email. The remaining cases may be created with any other channel.
C. All cases created by the customer must be created by using email.
D. 75 percent of cases created by the customer must be created by using email. The remaining cases may be created with any other channel.
Answer: B
Q24. You are creating an interactive service hub dashboard.
You need to control the display color for data embedded in the chart
Which two field types should you configure? Each correct answer presents a complete solution.
A. Floating Point Number
B. Two Options
C. Decimal
D. Currency
E. Option Set
Answer: B,E
Q25. You plan to create surveys for a multinational company that manages hotels. You must create a unique survey for each hotel location. Which statement is true?
A. You can capture up to 10,000 survey responses per day.
B. You can store unlimited survey responses over time.
C. You can publish a maximum of 200 surveys.
D. All surveys must use the same theme.
Answer: C
Q26. What are the states a knowledge base article can be in?
A. Active. Approved, Draft, Inactive, or Scheduled
B. Active or Inactive
C. Approved, Archived, Discarded, Draft. Expired, or Scheduled
D. Approved, Cancelled. Draft Expired. On Hold, or Scheduled
Answer: C
Q27. You are deploying a Unified Service Desk (USD) application.
For which three scenarios can you attach an action call? Each correct answer presents a complete solution.
A. A window navigation rule is processed.
B. Client diagnostic logging is turned on.
C. A threshold is reached in a Microsoft Power BI report.
D. An agent script is run or an answer is clicked.
E. A toolbar button is clicked.
Answer: A,D,E
Q28. You have a Microsoft Dynamics 365 environment You implement Field Service.
A user named User1 is creating an agreement User1 attempts to set the agreement booking dates and agreement invoice dates but reports that the options are disabled.
You need to resolve the issue. What should you do?
A. In System Settings, set the Fiscal Year End.
B. Set the work order duration.
C. Add the Customer Service Representative role to User1.
D. Set the agreement status to Active.
Answer: D
Q29. You create a service-level agreement (SLA). For which two of the following key performance indicators (KPIs) can you create actions? Each correct answer presents a complete solution.
A. Escalate By
B. Resolve By
C. First Response By
D. Close By
Answer: B,C