MB2-877 Exam
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New Microsoft MB2-877 Exam Dumps Collection (Question 2 - Question 11)
Question No: 2
company provides plumbing repair services across a broad geographic area. The company creates different zones for providing service to clients. You need to organize work orders and resources automatically by geography.
Which three actions should you perform? Each correct answer presents part of the solution.
A. Create an enterprise agreement with Microsoft Bing maps.
B. Geocode the service activity.
C. Configure a radius constraint for work orders.
D. Set up an account record for the company with a valid address.
E. Enable the map feature.
Answer: A,B,E
Question No: 3
u create a custom entity to manage specific types of services. You need to start scheduling resources for work related to the entity.
What should you do?
A. Create a relationship between the custom entity and Booking Resources entities.
B. Use work orders instead of the custom entity.
C. Add the custom entity to the schedule board.
D. Enable the custom entity for scheduling using universal scheduling.
Answer: D
Question No: 4
ur customer wants to be setup on a preventative maintenance schedule. You create an agreement. You need to automatically invoice the customer on a monthly basis.
What should you do?
A. Create an agreement and an invoice setup record.
B. Create an agreement. Then, create the invoice setup record and an invoice recurrence schedule.
C. Create a recurring booking setup record. Set the record to create invoices automatically.
D. Create a recurring booking setup record.
Answer: B
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements
Question No: 5
u are implementing Microsoft Dynamics 365 Field Service for a company. The company has several repeatable services that it performs as work orders. You need ensure that you can automatically add services and tasks on word orders.
Which feature should you implement?
A. Business Process Flow
B. Work Order Type
C. Service Task Type
D. Incident Type
Answer: D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types
Question No: 6
rvice technicians perform groups of related activities. You need to provide a total estimated duration for the group of activities so that they can be scheduled as one assignment.
Which set of entities should you use?
A. case and activities
B. case and service tasks
C. work order and activities
D. work order and service tasks
Answer: D
Question No: 7
u are setting up an agreement to schedule monthly work for a customer. The customer has a preferred start time for the work and a preferred technician.
On which entity should you enter the customeru2021s preferences?
A. agreement
B. resource
C. booking setup
D. account
Answer: C
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements
Question No: 8
ich work order status value indicates that a technicianu2021s work is ready for review and approval?
A. Closed u2013 Posted
B. Closed u2013 Completed
C. Open u2013 Completed
D. Open u2013 Posted
Answer: C
Question No: 9
ur company has work orders and incident types of varying lengths. You add products, services, and service tasks to incident types. Some incident types do not include services and service tasks.
Which two statements are true? Each correct answer presents a complete solution.
A. You can manually overwrite duration only if none of the services associated with the incident type have a duration specified.
B. The duration is the sum of the duration for all services that are included in the incident type.
C. The duration is the sum of the duration for all the service task types that are included in the incident type.
D. You can manually overwrite duration only if none of the service task types associated with the incident type have a duration specified.
Answer: C,D
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types
Question No: 10
u implement the Resco Field Service mobile application for an organization. You need to add sales features and functionality.
Which two actions should you perform? Each correct answer presents part of the solution.
A. Purchase the required licenses to extend usage of the Resco application beyond field service entities.
B. Implement the standard Microsoft Dynamics 365 mobile application instead of the Resco application.
C. Extend the Resco application to include leads, opportunities, and other entities needed for sales.
D. Register the added entities Resco Woodford application prior to extending the Resco application.
Answer: C,D
Question No: 11
u are a field service administrator. You are configuring bookable resources. You need to configure start and end location for resources.
Which three options can you use? Each correct answer presents a complete solution.
A. Resource Address
B. Company Address
C. Organizational Unit Address
D. Business Unit Address
E. Location Agnostic
Answer: A,B,E
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