Q1. field service agent is performing maintenance work on Internet of Things (IoT) devices that are located at a customer site. The devices are reporting readings in real time.

Why is the agent only able to see a limited amount of data from the devices?

A. By default, only the last 20 readings are displayed.

B. The IoT devices are no longer registered.

C. Only system admins can see historic data.

D. Microsoft Dynamics 365 is not connected to Azure.

Q2. ich three pieces of information are available on a Product Inventory record? Each correct answer presents part of the solution.

A. Quantity Allocated

B. Reorder Point

C. Quantity Sold

D. Quantity on Order

E. Inventory Status

Q3. new service agreement automatically generates 12 monthly work orders for a new customer.

What are two possible status values for the work orders? Each correct answer presents a complete solution.

A. Open-scheduled

B. Open-reserved

C. Open-unscheduled

D. Open-requested

Q4. u need to track a list of serviceable equipment related to a specific service location. Which record type should you use?

A. Products

B. Facilities/Equipment

C. Customer Assets

D. Resources

Q5. u restore Resource Schedule Optimization. You need to optimize individual resource schedules.

What should you do?

A. In Field Service Administration, locate a Resource record and select Optimize Schedule.

B. From the schedule board, right-click a Resource record and select Optimize Schedule.

C. From the schedule board, click Actions and select Optimize Schedule.

D. In Resource Schedule Optimization, locate a User record and select Optimize Schedule.

Q6. u need to add descriptions to equipment and implement a rating system for equipment. What should you configure?

A. Characteristics

B. Category

C. Business Unit

D. Team

Q7. rvice technicians stock parts in their vans to fix most common problems. You need to track the parts stocked in each van.

Which feature should you implement?

A. Warehouse

B. Customer Assets

C. Custom Entities

D. Product Inventory

Q8. u are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders.

What should you define?

A. schedule

B. objective

C. goal

D. scope

Q9. ich three pricing features are only associated with services? Each correct answer presents a complete solution.

A. Flat Fee

B. Percent Markup u2013 Current Cost

C. Minimum Charge Amount

D. Percent of List

E. Minimum Charge Duration

Q10. u plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation.

Which three actions should you perform? Each correct answer presents part of the solution.

A. Install Microsoft SharePoint Online.

B. Purchase a Microsoft Azure subscription.

C. Implement Microsoft Power BI Pro.

D. Ensure that you have licensing for Microsoft Dynamics 365 for Field Service.

E. Ensure that you are assigned to the Microsoft Office 365 Global Administrator or Microsoft Dynamics 365 System Administrator role.