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Q1. A customer wants to return an item in exchange for store credit.
You are using a Microsoft Dynamics AX 2012 R3 Enterprise point of sale (ePOS) register.
What should you issue?
A. Credit memo
B. A credit journal
C. A return reason of credit
D. A credit voucher
Answer: D
Q2. You are the manager of a company's loyalty program. You use Microsoft Dynamics AX 2012 R3.
You need to verify that a special promotion has been created for your Gold Loyalty cardholders. The promotion offers these cardholders 50 percent off all clothing items for the next 30 days.
Which form should you use?
A. Affiliation Price Group form
B. Catalog Price Group form
C. Retail Category Price Group form
D. Retail Channel Price Group form
Answer: C
Q3. A retailer who uses Microsoft Dynamics AX 2012 R3 wants to define the + character as a shortcut for the Add Product operation on an Enterprise point of sale (ePOS) register.
You need to ensure that the shortcut functions correctly.
Which two items should you configure? Each correct answer presents part of the solution.
A. Hardware profile
B. Keyboard mapping group
C. Functionality profile
D. Operations
Answer: B,D
Explanation: Ref: http://technet.microsoft.com/en-us/library/dn716046.aspx
Q4. Your company announces on July 1 that it plans to add a new division on September 1.
You need to modify the existing organizational hierarchy in Microsoft Dynamics AX 2012 R3. You make the required changes and select the Publish and Close feature. You use an effective date of September 1 for the new division. What happens to the hierarchy?
A. It gets published immediately, and the changes are implemented September 1.
B. It becomes active immediately, and the changes are made to the organizational hierarchy.
C. It runs a validation against the changes, and the results are displayed beginning from September 1.
D. It stays in Draft Mode until September 1.
Answer: A
Q5. Your store has the following hardware configuration for its registers:
Each register has a thermal printer.
Each register also has either an 8.5"xll" laser printer or a cash drawer.
On most registers, VGA Displays is 1024x768.
On one register, VGA Displays is 1280x800. That register has a cash drawer.
What is the minimum number of hardware profiles you need configured for the store?
A. 1
B. 2
C. 3
D. 4
Answer: B
Explanation: Ref: http://technet.microsoft.com/en-us/library/hh597217.aspx
Q6. You are a merchandising manager for a large direct-to-consumer catalog company. You need to enable the call center to prompt call center operators to suggest additional complimentary products during the order entry process.
Which type of functionality should you deploy?
A. Define cross-sell items.
B. Create a product kit.
C. Create a mix-and-match promotion.
D. Define linked products for your items.
Answer: A
Q7. You are implementing security for store managers at your retail stores.
You define an Enterprise point of sale (ePOS) permission group named Manager and attach this permission group to the Store Manager job in the HR Module.
You need to ensure that store managers are able to perform Operation 701, allowing the user to log off of the ePOS register.
Which two system setup actions must you perform to ensure that only store managers are able to perform Operation 701? Each correct answer presents part of the solution.
A. Set Manager Privileges on POS permission group Manager.
B. Set Check User Access as POS permission group Manager for Operation 701.
C. Set Check User Access as Job Store Manager for Operation 701.
D. Set Permission ID to 1002 Manager Privileges for Operation 701.
E. Set Permission ID to Manager POS permission group for Operation 701.
Answer: B,E
Q8. You have created a sales quotation.
You need to convert the sales quotation to a sales order.
What should the status of the sales quotation be?
A. In review
B. Confirmed
C. Approved
D. Sent
Answer: B
Q9. You are making a sale in an Enterprise point of sale (ePOS) register. You accept partial payment on the sale. However, the customer now wants to use a different credit card from the one you have tendered.
You need to use the new credit card as the payment method.
What should you do?
A. Tender the remaining amount and return the sale.
B. Click on the tender removal.
C. Click on void transaction.
D. Select the payment line for the partial payment and click void payment.
Answer: D
Q10. You are performing a sales audit.
You need to use Microsoft Dynamics AX 2012 R3 to verify by payment method if your store had any out-of-balance bookings for the previous night’s sales.
Which retail inquiry should you use?
A. Retail Store Transactions
B. Retail Sales
C. Posted Statements
D. Invoice Journal
Answer: A