MB6-889 Exam
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Q1. When do you specify the default preferred technician for a customer in Microsoft Dynamics AX 2012?
A. When entering the service order lines.
B. When entering the service order.
C. When creating the service agreement.
D. When creating the service level agreement.
Answer: C
Q2. You are creating a service order in Microsoft Dynamics AX 2012.
In which situations should you use item requirements instead of service order lines of the type Item? (Each correct answer presents a complete solution. Choose three.)
A. When you need to partially pick and deliver the items.
B. When the item stock is routinely replenished.
C. When the service order requires special items that you do not usually stock.
D. When the item is always in stock.
E. When you need the ability to specify an alternative delivery location.
Answer: C,D,E
Q3. You are configuring the Service order parameters in Microsoft Dynamics AX 2012.
Which action is affected by the Allow without service agreement parameter setting?
A. Changing the service stage
B. Setting a reason code
C. Posting a transaction to a project
D. Creating a service order
Answer: C
Q4. A service technician creates a service order in Microsoft Dynamics AX 2012 for additional problems found at the customer site.
The specific problem and solution are not known.
What information can the service technician record in the repair lines?
A. Condition and diagnosis code
B. Condition and diagnosis area
C. Condition and symptom area
D. Diagnosis and technician
Answer: C
Q5. For which scenarios should you create manual service orders in Microsoft Dynamics AX
2012? (Each correct answer is a complete solution. Choose two.)
A. Periodic service task calls
B. When line items need to be copied from another service order
C. Service calls for warranty work
D. Emergency service calls
Answer: A,C
Abreast of the times MB6-889 pdf exam:
Q6. A customer enters a service order request in the Microsoft Dynamics AX 2012 Enterprise Portal.
You need to dispatch the service order.
What must you do first?
A. Assign a start date and an end date.
B. Create an activity for the service request and assign a technician.
C. Validate the service request and determine the availability of technicians.
D. Assign the service order priority and determine the availability of technicians.
Answer: C
Q7. You are reviewing service requests submitted by customers through the customer self-service area of the Microsoft Dynamics AX 2012 Enterprise Portal.
You notice that the customer's service agreement specifies a preferred technician who no longer works for the company.
What should you do?
A. Create a note for the service request to indicate that the preferred technician is invalid.
B. Edit the service order and assign a different technician.
C. Edit the service request and assign a different technician.
D. Edit the customer's service agreement and assign a different technician.
Answer: B
Q8. For which of the following repair elements do you create transactions in Microsoft Dynamics AX 2012?
A. Expenses, materials, and time
B. Item requirements and resolutions
C. Conditions and fees
D. Materials and repair stages
Answer: B
Q9. A customer is using the service management functionality in the Microsoft Dynamics AX 2012 Enterprise Portal.
Which of the following tasks can the customer perform?
A. Display planned service orders, display service subscriptions, and create new service orders.
B. Display planned service orders, create new service orders, and transfer web service orders to the Service orders form.
C. Display planned service orders, display requested service orders, and review web service orders.
D. Display requested service orders, display service subscriptions, and review web service orders.
Answer: A
Q10. Which of the following functions can a customer perform in the customer self service area of the Microsoft Dynamics AX 2012 Enterprise Portal?
A. Renew a service subscription.
B. Submit a question related to a service subscription.
C. View the details of a service subscription.
D. Terminate a service subscription.
Answer: C