MB6-889 Exam
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2021 Jan MB6-889 dumps
Q21. You are replacing a component item on a service bill of materials (BOM).
Which of the following can you create while replacing the component item?
A. Service order line
B. Service agreement
C. Service level agreement
D. Service subscription
Answer: A
Q22. You are dispatching service orders in Microsoft Dynamics AX 2012.
Which of the following items differentiate service orders when dispatching? (Each correct answer is a complete solution. Choose three.)
A. Service level agreement
B. Service agreement
C. Default technician
D. Color-based priority
E. Dispatch team
F. Activity type
Answer: A,B,D
Q23. You are configuring service level agreements in Microsoft Dynamics AX 2012. What is the purpose of the Calendar setting on a service level agreement?
A. To determine whether a service order can be automatically created for the service agreement
B. To determine the start time of an incoming service order.
C. To determine the sign-off date of an incoming service order.
D. To determine whether the status of an incoming service order will be set to Started.
Answer: A
Q24. A customer submits a request for service in the customer self-service area of the Microsoft Dynamics AX 2012 Enterprise Portal.
During the lifecycle of the service request, which of the following are valid actions for the service request?
A. The field service technician can mark the service order request as completed.
B. The customer can review the service order request.
C. The customer can update the service order request.
D. The field service technician can review the service order request.
Answer: A
Q25. You set up a service subscription that can be invoiced monthly or annually in Microsoft
Dynamics AX 2012.
You plan to charge a lower rate to customers who pay annually than to customers who pay monthly.
You need to charge the lower rate by using the least amount of effort.
What should you do?
A. Use Regular subscription transactions with different From dates and To dates.
B. Use Regular subscription transactions with different period codes.
C. Use Reduction days subscription transactions.
D. Use Price reduction subscription transactions.
Answer: B
Renovate MB6-889 exam question:
Q26. You are reviewing a service order in Microsoft Dynamics AX 2012 to determine whether it is in compliance with the service level agreement.
When is the Compliance value for the service order calculated?
A. When time recording stops.
B. When time recording starts.
C. When the service order is created.
D. When the service order is invoiced.
Answer: A
Q27. You need to track the progress of a repair for a service object in Microsoft Dynamics AX 2012.
What should you do?
A. Create stage reason codes.
B. Create repair stage codes.
C. Create repair resolution codes.
D. Create service stage codes.
Answer: B
Q28. What is the purpose of the Rounding-off period parameter for subscription revenue accrual in Microsoft Dynamics AX 2012?
A. To determine whether rounding is used when accrued revenue is calculated per day.
B. To determine which accrual posting transaction is rounded.
C. To determine which invoicing period is rounded.
D. To determine whether rounding is used during an accrual reversal transaction.
Answer: B
Q29. You are managing service orders for technicians in the Microsoft Dynamics AX 2012 Enterprise Portal.
In which of the following situations would you edit a service order line? (Each correct answer presents a complete solution. Choose three.)
A. The service agreement changed.
B. The service object relation changed,
C. The service level agreement changed.
D. The service task changed,
E. The hours spent changed.
Answer: A,D,E
Q30. You suspend a service level agreement (SLA) in Microsoft Dynamics AX 2012.
What is the result?
A. The SLA cannot be assigned to service agreements or service agreement groups.
B. The SLA cannot be assigned to service agreements but can be assigned to service agreement groups
C. The SLA cannot be assigned to service agreements but can be assigned to service orders.
D. The SLA cannot be assigned to service agreements or service orders.
Answer: A