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Q1. CORRECT TEXT

The native mass email functionality in Salesforce is not recommended for marketing. Is this a true statement?

Answer: Yes. The limit of 1000 mass emails a day per org makes the massemail functionality prohibitive for campaigning.


Q2. You want to sync a new quote with its opportunity, but an old quoteis already syncing. What should you do first?

A. Open new quote detail page so you can start syncing process

B. Check the syncing checkbox for new quote in the quote related list on the opportunity

C. Uncheck the syncing checkbox for the old quote

D. Stop the syncingfor the old quote

Answer: D


Q3. Which of the following is good ChatterEtiquette? (Select all that apply)

A. Connect with co-workers by letting them know about your weekend

B. Direct users to a subject matter experts

C. Ask questions to gain vertical expertise

D. Ask questions about bonus schedules

Answer: BC


Q4. CORRECT TEXT

How are currencies shown in reports?

Answer: Amounts in reports are shown in their original currencies, but can be displayed in any active currency. You can change the currency used for report totals by selecting a currency from Show > Currencies. The default value for the drop-down is your personal currency. Forany amount, you can also choose to display the Converted column.


Q5. CORRECT TEXT

How is a user granted authority to create campaigns?

Answer: An administrator must select the Marketing User checkbox on a user’s profile to designate that user as a Marketing User.


Q6. Which of the following describes the Forecast Category field?

A. Identifies where a deal is in relation to actually being closed.

B. Determines the row in your Forecast where the amount will be aggregated.

C. The numeric prediction that the revenue from an opportunitywill be realized.

Answer: B


Q7. CORRECT TEXT

Explain a sales territory?

Answer: An account sharing system that grants access based on characteristics of accounts.


Q8. CORRECT TEXT

What are key benefits to Salesforce to Salesforce functionality?

Answer: Enables business collaboration within and across Salesforce orgs

Facilitates the sharing of leads, accounts, contacts, tasks, product, case, attachment or customer objects with partners that use SFDC inreal time

Allows for 100% visibility for partner activity, management of pipeline and or the integration of business processes with updates from workflow and assignment rules


Q9. What does Salesforce usability mean?

A. How many users log on toSalesforce on a daily basis

B. What is the ratio of Salesforce usersto the amount of sales

C. How satisfied Salesforce users are with the application

D. How easily can customers achieve their goals usingSalesforce

Answer: D


Q10. Most common integrations in a marketing organization take place when...

A. Lead Generation

B. Lead Qualification

C. Revenue Management (forecasting)

D. Campaign Management

Answer: A