NEW QUESTION 1
Which of the following is a reason to use WEP over WPA?

• A. Device compatibility
• B. Increased security
• C. TACACS
• D. Multifactor authentication

Answer: B

NEW QUESTION 2
A technician is working on a user’s workstation and notices a lot of unknown processes running in the background. The user informs the technician that an application was recently downloaded from the Internet.
Which of the following types of infection does the user MOST likely have?

• A. Rootkit
• B. Keylogger
• C. Trojan
• D. Ransomware

Answer: A

NEW QUESTION 3
A customer is presuming manager to get things done on time. Which of the following has the project failed to do this case?

• A. Follow up with the customer after project completion
• B. Mention a positive attitude during the project
• C. Disclose project expenses on social media
• D. Communicate with the customer clearly

Answer: D

NEW QUESTION 4
An end user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the internet. Which of the following actions should the user take?

• A. Update antivirus definitions
• B. Install anti-malware software
• C. Enable the pop-up blocker
• D. Reboot the PC

Answer: B

NEW QUESTION 5
In which of the following file extension types would a user expect to see the command. “net use T:
serverfiles’?

• A. .bat
• B. .vbs
• C. .js
• D. .py

Answer: A

NEW QUESTION 6
A user reports slow performance on a computer. A technician checks the computer and finds the RAM utilization Is very high. The technician restarts the computer, and the RAM use is still high. The technician discovers a program running in the background Is using most of the RAM. The user only uses this program once at the end of the year to produce a report. Which of the following steps should the technician take to improve the computer's performance?

• A. Uninstall and reinstall the program.
• B. Perform a repair installation of the program
• C. Install the latest updates for the program.
• D. Disable the program on startup.

Answer: A

NEW QUESTION 7
A technician received 300 old desktops following a recent computer upgrade. After taking inventory of the old machines, the technician must destroy the data on the HDDs. Which of the following would be the MOST effective method to accomplish this task?

• A. Drill
• B. Hammer
• C. Low-level format
• D. Degaussing

Answer: D

NEW QUESTION 8
Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hotspot to check work email and watch movies online. Which of the following is the MOST likely cause of Joe’s slow data speeds?

• A. Joe’s data transmission is over the limit
• B. The phone needs to be rebooted from overuse
• C. The use of GPS interferes with data speeds
• D. There is unintended Bluetooth pairing

Answer: A

NEW QUESTION 9
A technician is setting up a SOHO wireless network for a healthcare office that does not have a server. The user requires the highest level of wireless security and various levels of desktop authentication to access cloud resources.
Which of the following protocols and authentication methods should the technician implement? (Select two.)

• A. WPA
• B. WPA2
• C. WEP
• D. TKIP
• E. RADIUS
• F. Multifactor
• G. TACACS
• H. SSO

Answer: BF

NEW QUESTION 10
A technician logs on to a Linux computer and runs the following command: ps -aux | grep vi
Which of the following MOST accurately describes the effect of the command?

• A. It kills any running programs starting with the letters vi.
• B. It opens a list of directories that start with the letters vi.
• C. It creates a new file named grep in the current working directory.
• D. If finds a list of processes running a text editor.

Answer: D

NEW QUESTION 11
A user's computer reports it has many virus infections and directs the user to call a phone number for assistance. A technician removes the hard drive and virus scans the drive with another computer. The scan does not identify any viruses Which of the following is MOST likely the problem?

• A. Rootkit
• B. Zero-day malware
• C. Rogue antivirus
• D. Old virus definitions

Answer: D

NEW QUESTION 12
A technician accessed a network share from a computer joined to workgroup. The technician logged in as “user1” and directed the computer to save the username and password. Several weeks later, the technician wants to log in to this network share using the administrator account. The computer does not prompt for a username and password, but it automatically logs in to the network share under the “user1” account. Which of the following would allow the technician to log in using the “administrator” username?

• A. Use the command: net use Z: \fileservershare
• B. Go to the Sync Center and disable the offline files feature.
• C. Delete the “user” account for the network share in Credential Manager.
• D. Join the computer and file server to a domain and delegate administrator rights to “user1”.
• E. Use the Advanced Sharing options in the Network and Sharing Center and enable “turn on network discovery”.

Answer: A

NEW QUESTION 13
A technician is called to troubleshoot a user's Windows workstation that fails to boot. The user reports that, after updating the workstation's graphics driver to a beta version, the machine gives a "Stop" error on every boot Which of the following should the technician complete to resolve the issue?

• A. Boot the workstation in safe mode and disable the graphics driver system tray menu
• B. Boot the workstation in safe mode with networking and install the latest stable graphics driver.
• C. Boot the workstation in safe mode and disable Windows driver signing requirements
• D. Boot the workstation in safe mode with Command Prompt and enable Driver Verifier with standard settings

Answer: A

NEW QUESTION 14
A customer’s computer is having difficulty opening programs and regularly receives error messages regarding low system resources. Which of the following performance settings changes would BEST help customer temporarily until upgrade can be made?

• A. Data execution prevention
• B. Page-file size
• C. Visual effects
• D. Processor scheduling

Answer: B

NEW QUESTION 15
Which of the following provide the MOST security for PCs and mobile devices? (Choose two.)

• A. Access control lists
• B. Multifactor authentication
• C. Organizational unit
• D. Trusted software sources
• E. Data loss prevention
• F. Pre-shared key

Answer: BD

NEW QUESTION 16
A user’s mobile device appears to be losing battery life rapidly and often feels warm to the touch, even when it is put away.
The device is relatively new, so the user is concerned it is defective. A technician inspects the device and see the following:
Which of the following should be changed to resolve this issue?

• A. Privacy – Maps
• B. Display – Brightness
• C. Storage – Photos
• D. Mail – Work

Answer: B

NEW QUESTION 17
Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server.
Joe has verified he is connected to the Internet.
Which of the following would explain why Joe cannot access his personal shares?

• A. An IP conflict is present
• B. A corporate VPN is enabled
• C. A firewall exception must be set
• D. HomeGroup must be enabled

Answer: C

NEW QUESTION 18
A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password.
Which of the following account types would the technician MOST likely set up on this kiosk machine?

• A. Guest
• B. Administrator
• C. Power User
• D. Remote Desktop User

Answer: A

NEW QUESTION 19
A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connections and ensure that employees cannot access applications or personal emails. Which of the following would the technician MOST likely configure on the new network device to accommodate this SOHO user’s request? (Select TWO).

• A. MAC filtering
• B. Default SSID
• C. Radio power levels
• D. Content filtering
• E. Physical security

Answer: DE

NEW QUESTION 20
A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all data and hardware associated with the company. The customer calls a contractor to assist in the rebuilding process and needs suggestions on the best way to prevent this from happening again. Which of the following recommendations should the contractor give to the customer? (Select two.)

• A. Backup testing
• B. Cloud storage
• C. Local storage backups
• D. Data recovery
• E. Hot site
• F. Waterproof devices

Answer: BE

NEW QUESTION 21
A user’s mobile device is losing its battery change very quickly. The user report charge at 9:00 a.m. but has 22% battery by 1:00 p.m. The user has installed several applications, and the phone is relatively new, high-end phon. The user claims most of the usage involves checking emails for a few minutes three or four times per hours. Windows of the following should a technician perform FIRST to diagnose the issue properly?

• A. Check the application and their resources usage.
• B. Order a replacement battery and see if the phone maintain its charge.
• C. Configure the email software to work on a fetch schedule instead of the push setting
• D. Wipe the phone screen brightness to 30%.
• E. Uninstall all the applications on the phone and see if the battery issues remain.

Answer: A

NEW QUESTION 22
A technician is cleaning up a warehouse and several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.
Which of the following should the technician do NEXT to proceed with disposal of the batteries?

• A. Place security In trash receptacles
• B. Refer to the manufacture’s specific usage
• C. Review the material safety data sheet
• D. Conduct an Internal search of disposal techniques

Answer: C

NEW QUESTION 23
Joe, a customer, calls a technician to report a remote computer is demonstrating erratic behavior while he is working on it. The technician verifies the files and directories. Joe is working on locally cannot be opened in any application, and the computer is running extremely slow. Which of the following is the MOST likely cause of this issue?

• A. Files disappearing
• B. File permission changes
• C. Application crash
• D. Too many startup items

Answer: D

NEW QUESTION 24
Which of the following would MOST likely contain troubleshooting guides?

• A. Acceptable use policy
• B. Topology diagram
• C. Knowledge base
• D. Incident documentation

Answer: C

NEW QUESTION 25
A company has hired a new IT firm to manage its network switches and routers.
The firm is geographically separated from the company and will need to able to securely access the devices. Which of the following will provide the ability to access these devices?

• A. Telnet
• B. SSH
• C. RDP
• D. VNC

Answer: B

NEW QUESTION 26
An employee reported that a suspicious individual was looking through the recycle bin. Which of the following types of social engineering threats is this?

• A. Phishing
• B. Spear phishing
• C. Dumpster diving
• D. Impersonation

Answer: C

NEW QUESTION 27
A Linux user report that an application will not open and gives the error only one instance of the application may run at one time. A root administrator logs on ot the device and opens terminal. Which of the following pairs of tools will be needed to ensure no other instance of the software are correctly running?

• A. Pad and chmod
• B. Node and vi
• C. Is an chown
• D. Ps and kill
• E. Op and rm

Answer: D

NEW QUESTION 28
A technician is investigating the cause of a Windows 7 PC running very slow. While reviewing Task Manager, the technician finds one process is using more than 90% of the CPU. Outbound network traffic on port 25 Is very high, while Inbound network traffic Is low. Which of the following tasks should be done FIRST?

• A. Disconnect the network cable.
• B. Update the antivirus software.
• C. Run an antivirus scan.
• D. Shut down the PC

Answer: A

NEW QUESTION 29
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