NEW QUESTION 1
A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use?

• A. .deb
• B. .vbs
• C. .exe
• D. .app

Answer: D

NEW QUESTION 2
A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour, and performance is severely degraded. Which of the following tabs in Task Manager would contain the information a technician would use to identify the cause of this issue?

• A. Services
• B. Processes
• C. Performance
• D. Startup

Answer: A

NEW QUESTION 3
The Chief Executive Officer at a bark recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems. Which of the following would BEST limit the bark's risk? (Select TWO)

• A. Enable multifactor authentication for each support account
• B. Limit remote access to destinations inside the corporate network
• C. Block all support accounts from logging in from foreign countries
• D. Configure a replacement remote-access tool for support cases.
• E. Purchase a password manager for remote-access tool users
• F. Enforce account lockouts after five bad password attempts

Answer: AF

NEW QUESTION 4
A technician is troubleshooting a customer's PC and receives a phone call. The technician does
not take the call and sets the phone to silent. Which of the following BEST describes the technician's
actions?

• A. Avoid distractions
• B. Deal appropriately with customer's confidential material
• C. Adhere to user privacy policy
• D. Set and meet timelines

Answer: D

NEW QUESTION 5
A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened white browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take?

• A. Shut down the infected computer and swap it with another computer.
• B. Investigate what the interface is and what triggered it to pop up.
• C. Proceed with initiating a full scan and removal of the viruses using the presented interface.
• D. Call the phone number displayed in the interface of the antivirus removal tool.

Answer: C

NEW QUESTION 6
A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Choose two.)

• A. Utilizing an ESD strap.
• B. Disconnecting the computer from the power source.
• C. Placing the PSU in an antistatic bag.
• D. Ensuring proper ventilation.
• E. Removing dust from the ventilation fans.
• F. Ensuring equipment is grounded.

Answer: AB

NEW QUESTION 7
A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night.
Which of the following is the FIRST step in troubleshooting?

• A. Install alternate open-source software in place of the applications with issues
• B. Run both CPU and memory tests to ensure that all hardware functionality is normal
• C. Check for any installed patches and roll them back one at a time until the issue is resolved
• D. Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

Answer: C

NEW QUESTION 8
A call center technician receives a call from a user asking how to update Windows Which of the following describes what the technician should do?

• A. Have the user consider using an iPad if the user is unable to complete updates
• B. Have the user text the user’s password to the technician.
• C. Ask the user to click in the Search field, type Check for Updates, and then press the Enter key
• D. Advise the user to wait for an upcoming, automatic patch

Answer: C

NEW QUESTION 9
A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again?

• A. Scope of change
• B. Risk level
• C. Rollback plan
• D. End user acceptance

Answer: C

NEW QUESTION 10
Which of the following could be used to implement secure physical access to a data center?

• A. Geofence.
• B. Alarm system.
• C. Badge reader.
• D. Motion sensor.

Answer: A

NEW QUESTION 11
Someone who is fraudulently claiming to be from a reputable bank calls a company employee.
Which of the following describes this incident?
A . Pretexting
B . Spoofing
C . Vishing
D . Scareware

• A.

Answer: C

NEW QUESTION 12
A company installed a new backup and recovery system. Which of the following types of
backups should be completed FIRST?

• A. Differential
• B. Incremental
• C. Non-parity
• D. Full

Answer: D

NEW QUESTION 13
A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement?

• A. MDM
• B. EULA
• C. IRP
• D. AUP

Answer: D

NEW QUESTION 14
A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?

• A. Privacy
• B. Indexing Options
• C. System
• D. Device Manager

Answer: B

NEW QUESTION 15
Which of the following Wi-Fi protocols is the MOST secure?

• A. WPA3
• B. WPA-AES
• C. WEP
• D. WPA-TKIP

Answer: A

NEW QUESTION 16
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