NEW QUESTION 1
A user wants to store a personal video to view at a later time. Which of the following types of media is the LEAST expensive with a maximum capacity MB?

• A. USB drive
• B. DVD-R
• C. Blu-Ray
• D. CD-R

Answer: D

NEW QUESTION 2
A technician, Anne, has repaired a CEO's laptop. Which of the following is the LAST step that should be taken after the repair is completed?

• A. Prepare a hot spare in preparation for the next repair
• B. Document all of the services provided
• C. Communicate the status of the repair with the CEO
• D. Offer other repair options if they are available

Answer: C

NEW QUESTION 3
An employee wants to work more efficiently from home. The IT manager suggests the employee consider purchasing a device that will allow use of monitor and input devices with the work laptop. Which of the following devices is MOST suitable for this purpose?

• A. Docking station
• B. Set-top box
• C. KVM switch
• D. USB hub

Answer: A

NEW QUESTION 4
A service call was opened for a thermal printer that has poor print quality. Which of the following should the technician do FIRST?

• A. Replace the print head with OEM replacement.
• B. Use a cotton swab and alcohol to clean the print head.
• C. Use the printer manufacturer's cleaning kit to clean the print head.
• D. Use an industry approved cleaning kit to clean the print rollers.
• E. Use the printer manufacturer's cleaning kit to clean the print roller

Answer: C

NEW QUESTION 5
Which of the following is an advantage of UDP over TCP?

• A. It is connection based.
• B. It uses flow control.
• C. It transfers packets faster.
• D. It uses connection handshake

Answer: C

NEW QUESTION 6
Which of the following RAID types uses a drive mirroring algorithm? (Select TWO).

• A. RAID 0
• B. RAID 1
• C. RAID 5
• D. RAID 6
• E. RAID 10

Answer: BE

NEW QUESTION 7
A technician is connecting a PoE enabled phone and needs to run the drop from the switch that is 55 meters (180.4 feet) away. Which of the following cable types would be the MOST suitable for this purpose?

• A. Fiber
• B. Coaxial
• C. CAT3
• D. CAT6

Answer: D

NEW QUESTION 8
A remote user has attempted to install a new wireless printer on a home network. The user can print to it when plugged into a USB cable from the laptop to the printer, however, the user cannot print wirelessly, A technician has remotely connected to the user’s laptop to troubleshoot the issue. Which of the following is MOST likely the reason that the user cannot print wirelessly?

• A. The printer does not have an IP address
• B. The printer is low on toner.
• C. The printer cannot access the network.
• D. The laptop has the wrong print driver installe

Answer: A

NEW QUESTION 9
A technician has been called in to troubleshoot a connectivity issue. The user reports an initially to correct to any resources. The technician .... ipconfig command, and the results show that the media is disconnected. The technician checks the network cable, and it is secure on both .... The technicain tests and verifies the cable is working, and then goes to the vering closet and verifies the swithport and patch cable both work..... there are wires pulled out of the patch. Which of the following tools should the technician use to BEST resolve the problem?

• A. Punchdown tool
• B. Crimper
• C. Tone generator
• D. Wire strippers

Answer: B

NEW QUESTION 10
Jot, a customer, requests that the desktop system he is buying is able to be used at his vacation home in another country, as well as his regular home. The technician is aware that the country mentioned has different power requirements. Which of the following should the technician ensure the desktop contains?

• A. Dual voltage options
• B. UPS
• C. Inverter
• D. Micro-ATX connector

Answer: A

NEW QUESTION 11
Which of the following is the BEST approach a technician should take when informing a customer about their findings of any specific computer problem?

• A. Use non-technical terms.
• B. Use the appropriate acronyms.
• C. Use proper technical terms.
• D. Use email to ensure a written recor

Answer: A

NEW QUESTION 12
Which of the following are standard AMD processor socket types? (Select TWO).

• A. 1366
• B. 1155
• C. 940
• D. LGA
• E. F

Answer: CE

NEW QUESTION 13
A small office with five computers on a workgroup that are directly connected to a switch is an example of which of the following network topologies?

• A. Ring
• B. Bus
• C. Mesh
• D. Star

Answer: D

NEW QUESTION 14
A computer technician is responding to a call about a printer that is causing streaks to appear on every printout. Which of the following is the MOST likely cause?

• A. Duplex unit
• B. Toner cartridge
• C. Imaging drum
• D. Pickup rollers

Answer: C

NEW QUESTION 15
A user reports the computer network seems slow. The user's office had one port available, but user needed to add more network devices. The user located an older network device that allowed multiple connections. However, the network performance decreased due to collisions. Which of the following explains the cause of this issue?

• A. The user connected.
• B. The user connected a router.
• C. The user connected a switch.
• D. The user connected a hu

Answer: D

NEW QUESTION 16
Which of the following would typically require the use of a punchdown tool to connect a cable to the network switch?

• A. Router
• B. Repeater
• C. Patch panel
• D. PoE injector

Answer: C

NEW QUESTION 17
A user is trying to use Remote Desktop to connect to another computer on the LAN. The connection fails. The technician opens up a command prompt and types the following "telnet computername 3389" and also gets the same error message. Which of the following is the MOST likely cause of this error, assuming that the OS firewall has been disabled?

• A. The antivirus software is blocking the incoming connection.
• B. The ISP is blocking Remote Desktop at their end.
• C. The RDP connection has been configured to use a non-standard port.
• D. The telnet service has not been installe

Answer: C

NEW QUESTION 18
A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of its network infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the environment?

• A. IP address of the printer
• B. MAC address of the printer
• C. Subnet mask of the network
• D. Firmware version of the printer

Answer: B

NEW QUESTION 19
Which of the following types of connectors can use a maximum strands of wires?

• A. RJ-11
• B. RS-232
• C. RJ-45
• D. BNC

Answer: C

NEW QUESTION 20
Which of the following network cable types has the longest range?

• A. CAT5e
• B. Single-mode fiber
• C. Multi-mode fiber
• D. CAT6

Answer: B

NEW QUESTION 21
Which of the following monitor technologies provide the widest viewing angle with rich colors and consistent backlighting? (Select TWO).

• A. Light Emitting Diode
• B. In-Plane Switching
• C. Plasma
• D. Twisted Nematic
• E. Cold Cathode Fluorescent Lamp

Answer: AB

NEW QUESTION 22
A network administrator has a requirement to implement a Wi-Fi hotspot for the public. Which of the following should be used for secure access?

• A. WEP and TKIP
• B. WPA2 and AES
• C. WPA and static IPs
• D. WPA2 and MAC filtering

Answer: B

NEW QUESTION 23
A technician needs to order cable that meets 10GBaseT and fire safety requirements for an installation between a drop ceiling and a standard ceiling.
Which of the following should the technician order to ensure compliance with the requirements?

• A. PVC Cat 5
• B. plenum Cat 5e
• C. Plenum Cat 6a
• D. PVC Cat 7

Answer: C

NEW QUESTION 24
USB 2.0 and which of the following ports share the same connector?

• A. Micro USB 2.0
• B. Mini USB 2.0
• C. Micro USB 3.0
• D. USB 3.0

Answer: D

NEW QUESTION 25
A user is on a business trip with a company issued Windows 7 laptop and is unable to connect to corporate WLAN. To temporarily reconfigure the settings, which of the following must the technician must access?

• A. Start/Control Panel/Network and Sharing Center/Change Adapter Settings/Wireless Network Connection Properties
• B. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Profile Types
• C. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Create an ad hoc network
• D. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Manually create a network profile

Answer: A

NEW QUESTION 26
Which of the following display technologies provides the BEST range of visible colors?

• A. CRT
• B. LCD
• C. Plasma
• D. OLED

Answer: D

NEW QUESTION 27
Which of the following types of devices MOST likely uses electronic ink technology?

• A. Smartphonn
• B. Phablet E-reader
• C. Tablet

Answer: A

NEW QUESTION 28
A technician wants to install a secondary IDE drive which will be configured for additional user storage on the same IDE channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the operating system is set to MA?

• A. Place a jumper on both the MA and CS jumper block of the secondary drive.
• B. Place a jumper on the MA jumper block of the secondary drive.
• C. Place a jumper on both the SL and CS jumper block of the secondary drive.
• D. Place a jumper on the SL jumper block of the secondary driv

Answer: D

NEW QUESTION 29
Which of the following display types will be able to shows the WDEST range of colors?

• A. LCD
• B. CCL
• C. CLED
• D. TFT

Answer: A

NEW QUESTION 30
......