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Tested ServiceNow CSA Practice Exam Online




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Online CSA free questions and answers of New Version:

NEW QUESTION 1
Which of the following is used to initiate a flow?

  • A. A Trigger
  • B. Core Action
  • C. A spoke
  • D. An Event

Answer: A

NEW QUESTION 2
How are Workflows moved between instances?

  • A. Workflows are moved using Update Sets
  • B. Workflows are moved using Transform Maps
  • C. Workflows are moved using Application Sets
  • D. Workflows cannot be moved between instances

Answer: A

NEW QUESTION 3
Which one of the following statements best describes the purpose of an Update Set?

  • A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
  • B. By default, an Update Set includes customizations, Business Rules, and homepages
  • C. An Update Set is a group of customizations that is moved from Production to Development
  • D. By default, the changes included in an Update Set are visible only in the instance to which they are applied

Answer: A

NEW QUESTION 4
Which tool is used to have conversations with logged-in users in real-time?

  • A. Connect Chat
  • B. Now Messenger
  • C. User Presence
  • D. Comments

Answer: A

NEW QUESTION 5
What would NOT appear in the Application Navigator if ג€serviceג€ is typed into the filter field?

  • A. Configuration > Business Services
  • B. Self-Service > Knowledge
  • C. Service Portal > Widgets
  • D. Incident > Assigned to me

Answer: D

NEW QUESTION 6
Business Rules are used to enforce mandatory data on a form.

  • A. True
  • B. False

Answer: B

NEW QUESTION 7
Buttons, form links, and context menu items are all examples of what type of functionality?

  • A. Business Rule
  • B. UI Action
  • C. Client Script
  • D. UI Policy

Answer: B

NEW QUESTION 8
Where in Flow Designer can users access information about actions that are added to the flow?

  • A. Virtual Agent Help
  • B. Local Action Help
  • C. Help Panel
  • D. Flow Assistant

Answer: C

NEW QUESTION 9
Knowledge Base Search results can be sorted by which of the following? (Choose three.)

  • A. Most recent update
  • B. Popularity
  • C. Relevancy
  • D. Manager assignment
  • E. Number of views

Answer: ACE

NEW QUESTION 10
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

  • A. report
  • B. flow
  • C. event
  • D. task

Answer: D

NEW QUESTION 11
What is the Import Set Table?

  • A. A table where data will be placed, post-transformation
  • B. A table that determines relationships
  • C. A staging area for imported records
  • D. A repository for Update Set information

Answer: C

NEW QUESTION 12
Reports can be created from which different places in the platform? (Choose two.)

  • A. List column heading
  • B. Metrics module
  • C. Statistics module
  • D. View / Run module

Answer: AD

NEW QUESTION 13
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

  • A. onSubmit
  • B. onUpdate
  • C. onCellEdit
  • D. onLoad
  • E. onEdit
  • F. onChange
  • G. onSave

Answer: ACDF

NEW QUESTION 14
What are the three components of a filter condition?

  • A. Fiel
  • B. Operator and Value
  • C. Conditio
  • D. Operator, and Value
  • E. Field, Condition, and Value
  • F. Variable, Field, and Value

Answer: A

NEW QUESTION 15
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

  • A. A metric is a report gauge used on homepages to display real-time data
  • B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
  • C. A metric is used to measure and evaluate the effectiveness of IT service management processes
  • D. A metric is a comparative measurement used to report the effectiveness of flows and SLAs.

Answer: C

NEW QUESTION 16
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