NEW QUESTION 1
A system admin has an idea for a custom solution for their org and thinks it might be useful to others as well. The system admin discusses it with colleagues from two other schools. They are excited about the system admin's idea and offer to help.
What should the system admin consider doing as a next step?

• A. Post the idea in the Trailblazer Idea Exchange.
• B. Download and install the project from GitHub.
• C. Ask colleagues to sign a nondisclosure agreement.
• D. Join the Open Source Commons & Community Sprints group

Answer: D

Explanation:
The system admin should consider joining the Open Source Commons & Community Sprints group in the Power of Us Hub as a next step for their custom solution idea. The Open Source Commons & Community Sprints group is a group that connects users who are interested in contributing to or learning from open source projects that are supported by Salesforce.org. The Open Source Commons & Community Sprints group provides access to resources, events, discussions, and opportunities related to various open source projects, such as EDA, NPSP, CumulusCI, or Metecho. The system admin can join the group and share their idea with other users who may want to collaborate on it or provide feedback. Posting the idea in the Trailblazer Idea Exchange, downloading and installing the project from GitHub, or asking colleagues to sign a nondisclosure agreement are not next steps that the system admin should consider for their custom solution idea. References:
✑ https://powerofus.force.com/s/group/0F980000000CjQOCA0/sfdo-open-source-contributors
✑ https://www.salesforce.org/open-source-commons/

NEW QUESTION 2
A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice ...... the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor.
What should the consultant recommend to meet the requirement?

• A. Success Teams
• B. Queue Management
• C. Appointment Scheduling
• D. Assignment Rules

Answer: C

Explanation:
Appointment Scheduling is a solution that the consultant can recommend to meet the requirement of providing career advice to current students and alumni via phone,
email, or face-to-face. Appointment Scheduling is a feature that allows users to create and manage appointments with customers or clients from Salesforce. Appointment Scheduling can be used to offer different types of services, such as career advice, tutoring, or counseling. Appointment Scheduling also integrates with calendars, email notifications, and reports. Success Teams, Queue Management, and Assignment Rules are not solutions that can meet the requirement of providing career advice to current students and alumni via phone, email, or face-to-face. References:
✑ https://help.salesforce.com/s/articleView?id=sf.appointment_scheduling_overview.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/appointment-scheduling

NEW QUESTION 3
Student Services is preparing to migrate student Incident and Incident Resolution data from its old system to a Salesforce.org that uses the Education Data Architecture (EDA).
Which objects should the consultant use?

• A. Attribute
• B. Case
• C. Case Comment

Answer: B

Explanation:
The Case object is used to track student incidents and resolutions in EDA. Cases can be related to Contacts, Accounts, or Affiliations using the standard lookup fields. Cases can also have Case Comments to capture additional information or communication about the incident1. The Attribute object is used to store additional information about Contacts or Accounts, such as demographics, interests, or preferences3. The Case Comment object is a child of the Case object and cannot be used independently. 1: Education Data Architecture (EDA) Data Model 2: Education Cloud Consultant Certification Guide & Tips - Salesforce Ben 3: Attribute Object : Case Comment Object

NEW QUESTION 4
The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email. Which solution should the consultant recommend?

• A. Salesforce Maps
• B. Einstein Bots
• C. Activity timeline

Answer: B

Explanation:
Einstein Bots are chatbots that can automate conversations with prospective students on various channels, such as SMS, social media, and email. They can provide information, answer questions, collect data, and hand off the conversation to a human agent if needed. Einstein Bots can help the Recruitment and Admissions office to track digital engagement and interactions with prospects on their mobile devices, and improve the student experience12. Salesforce Maps is a location intelligence solution that helps sales and service teams optimize their territories, routes, and schedules3. Activity timeline is a feature that displays a chronological list of activities related to a record, such as calls, emails, meetings, and tasks4. Neither of these solutions are directly relevant to the scenario described in the question.

NEW QUESTION 5
A university has hired a consultant to advise on its technology and data strategy. Which tool should the consultant leverage?

• A. Data Maturity Model
• B. Program Management Module
• C. Insights Platform Data Integrity

Answer: A

Explanation:
The consultant should leverage the Data Maturity Model as a tool to advise on the university??s technology and data strategy. The Data Maturity Model is a tool that helps organizations assess their current state of data management and identify areas for improvement and growth. The Data Maturity Model consists of five levels: Ad Hoc, Reactive, Proactive, Managed, and Optimized. The consultant can leverage the Data Maturity Model to advise on the university??s technology and data strategy by using features such as surveys, benchmarks, or best practices. Program Management Module, Insights Platform Data Integrity, or Salesforce Advisor Link are not tools that the consultant can leverage to advise on the university??s technology and data strategy. References:
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Data-Maturity-Model.pdf

NEW QUESTION 6
A school is considering leveraging Student Success Hub. Which operational requirement should the consultant confirm?

• A. Einstein Bots must be enabled prior to installing Student Success Hub.
• B. Student Success Hub requires Education Data Architecture (EDA).
• C. Read, Create and Edit access to Contacts, Accounts, and Cases is required.
• D. Student Success Hub requires the K-12 Architecture Kit.

Answer: B

Explanation:
The consultant should confirm that Student Success Hub requires Education Data Architecture (EDA) as an operational requirement. Student Success Hub is a solution that extends EDA to meet the needs of student services and support. Student Success Hub provides features such as Early Alerts, Success Plans, Pathways, and Advising Events. Student Success Hub requires EDA to be installed and configured in the Salesforce environment before installing Student Success Hub. Einstein Bots being enabled prior to installing Student Success Hub, Read, Create and Edit access to Contacts, Accounts, and Cases being required, or Student Success Hub requiring the K-12 Architecture Kit are not operational requirements that the consultant should confirm. References:
✑ https://www.salesforce.org/products/student-success-hub/overview/
✑ https://powerofus.force.com/s/article/SSHub-Installation

NEW QUESTION 7
A school for continuing education needs to track program costs within its budget and related revenue streams each program brings to the school.
Which Salesforce solution should the consultant consider?

• A. Accounting Subledger
• B. Program Management Module
• C. Grants Management

Answer: B

Explanation:
The consultant should consider Program Management Module as a Salesforce solution to track program costs within its budget and related revenue streams
each program brings to the school for the school for continuing education. Program Management Module is a product that allows users to manage programs, services, or interventions for their constituents. Program Management Module can help the school for continuing education track program costs within its budget and related revenue streams each program brings to the school by using features such as Programs, Services, Service Deliveries, or Service Reports. The consultant can also leverage other tools such as reports, dashboards, or formulas to track and analyze program costs and revenue streams. Accounting Subledger, Grants Management, or Marketing Cloud are not Salesforce solutions that can track program costs within its budget and related revenue streams each program brings to the school for the school for continuing education. References:
✑ https://www.salesforce.org/products/program-management-module/overview/
✑ https://powerofus.force.com/s/article/PMM-Overview

NEW QUESTION 8
A university is interested in the Student Success Hub Tableau Accelerator. Which object should the consultant recommend to ensure there is data?

• A. Behavior Incident
• B. Appointment Attendee
• C. Availability Topic

Answer: B

Explanation:
The Appointment Attendee object in Student Success Hub is used to track the students and support staff who attend an appointment1. The Student Success Hub Tableau Accelerator uses data from this object, along with other objects such as Alert, Appointment, Case, Contact, Course Connection, Course Offering, Program Enrollment, Term, and User, to create visualizations of student and support staff data2. The Behavior Incident object is not part of Student Success Hub or the Tableau Accelerator. The Availability Topic object is used to categorize the availability of support staff for appointments1, but it is not used by
the Tableau Accelerator. References:
✑ 1: EDA Object Reference - Salesforce3
✑ 2: Analyze Student Success Data with the Tableau Accelerator - Salesforce4

NEW QUESTION 9
The Advancements Office wants Salesforce to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university.
Which Salesforce solution should the consultant recommend?

• A. Tableau CRM
• B. Nonprofit Success Pack
• C. Einstein Prediction Builder
• D. Insights Platform Data Integrity

Answer: C

Explanation:
Einstein Prediction Builder is a Salesforce solution that the consultant can recommend to automatically create a supporters?? score based on their donation amount, giving capacity, giving history, and relationship type to the university. Einstein Prediction Builder allows the consultant to create custom predictive models without code, using fields from any object as inputs and outputs. Tableau CRM, Nonprofit Success Pack, and Insights Platform Data Integrity are not Salesforce solutions that can create a supporters?? score based on the given criteria. References:
✑ https://help.salesforce.com/s/articleView?id=sf.bi_prediction_builder_overview.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/prediction_builder_basic s

NEW QUESTION 10
The Law school's dean, recruitment director, and end users want to implement Salesforce so they can have a central, shared reporting system of engagement for recruitment and admission processes and raise enrollment by 10%. The Law school plans to grow and expand its use of Salesforce to other departments in the future; however, the IT department can only support system integration.
What should the consultant discuss first with the school?

• A. Leadership sponsorship
• B. Business objectives
• C. Metric identification
• D. Capacity to administer

Answer: D

Explanation:
The consultant should discuss the capacity to administer with the school first, because this is a critical factor for a successful implementation and adoption of Salesforce. The capacity to administer means having the resources, skills, and processes to manage and maintain the Salesforce system on an ongoing basis. The consultant should assess whether the school has a dedicated Salesforce administrator or team, or whether they need to hire or train one. The consultant should also advise the school on the best practices and tools for administering Salesforce. Leadership sponsorship, business objectives, and metric identification are important factors for a successful implementation, but they are already given in the scenario, so they do not need to be discussed first by the consultant. References:
✑ https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-key-stakeholders
✑ https://trailhead.salesforce.com/en/content/learn/modules/admin_intro

NEW QUESTION 11
The university Development office wants to present social media ads to constituents who demonstrate low engagement is email campaigns. The department uses Marketing Cloud Corporate Edition for Campaign management.
Which Marketing Cloud product should the consultant recommend?

• A. Advertising Studio
• B. Social Studio
• C. Interaction Studio
• D. Email Studio

Answer: A

Explanation:
Advertising Studio is a Marketing Cloud product that the consultant can recommend to help the Advancement office present social media ads to constituents who demonstrate low engagement in email campaigns. Advertising Studio is a product that allows users to create and manage advertising campaigns on various social media platforms, such as Facebook, Instagram, Twitter, or LinkedIn. Advertising Studio also integrates with Marketing Cloud Corporate Edition, so users can leverage their email subscriber data to target and retarget audiences with relevant ads. Social Studio, Interaction Studio, and Email Studio are not Marketing Cloud products that can help the Advancement office present social media ads to constituents who demonstrate low engagement in email campaigns.

NEW QUESTION 12
A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp.
Which solution set should the consultant recommend?

• A. Service Cloud and Digital Engagement
• B. Education Cloud and Marketing Cloud
• C. Education Cloud and Slack

Answer: C

Explanation:
✑ Centralizing Recruitment Efforts: Service Cloud provides a robust platform for managing and automating recruitment processes, including case management, communication tracking, and applicant management.
✑ Digital Engagement: The Digital Engagement add-on for Service Cloud enables institutions to engage with students through various social channels, including WhatsApp, SMS, and more.
✑ Solution Set Benefits:
✑ Implementation Steps:
✑ Training and Adoption: Provide training to the recruitment team on how to use the new tools and monitor adoption to ensure they leverage the system effectively.
References:
✑ Salesforce Documentation: Service Cloud
✑ Salesforce Documentation: Digital Engagement

NEW QUESTION 13
The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives.
Which solution should the Marketing team consider that will enable former students to update their email address?

• A. social Studio
• B. experience Cloud
• C. Salesforce Engage
• D. Salesforce Inbox

Answer: B

Explanation:
Experience Cloud is a solution that the Marketing team can consider that will enable former students to update their email address. Experience Cloud allows the college to create a branded online community where former students can log in, view and edit their profile information, and interact with other alumni. Experience Cloud also integrates with Salesforce, so any changes made by the former students in the community will be reflected in their Contact records. Social Studio, Salesforce Engage, and Salesforce Inbox are not solutions that can enable former students to update their email address. References:
✑ https://www.salesforce.com/products/experience-cloud/overview/
✑ https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_rollout_impl_basics

NEW QUESTION 14
What should a consultant recommend to a university that wants a successful Data Governance committee?

• A. Create a Center of Excellence queue.
• B. Set up a Salesforce Adoption Dashboard.
• C. Refer committee members to Trailhead.
• D. Use RACI matrix to define member roles.

Answer: D

Explanation:
The consultant should recommend to use a RACI matrix to define member roles for a university that wants a successful Data Governance committee. A RACI matrix is a tool that clarifies the roles and responsibilities of different stakeholders in a project or a process, using four categories: Responsible, Accountable, Consulted, and Informed. A RACI matrix can help the university have a successful Data Governance committee by defining and communicating who is responsible for making decisions, who is accountable for ensuring quality and compliance, who is consulted for providing input or feedback, and who is informed about the outcomes or changes related to data governance. Creating a Center of Excellence queue, setting up a Salesforce Adoption Dashboard, or referring committee members to Trailhead are not recommendations for a university that wants a successful Data Governance committee. References:
✑ https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
✑ https://trailhead.salesforce.com/en/content/learn/modules/project-management-basics/project-management-basics-raci

NEW QUESTION 15
A university dean wants to refer students for summer engineering internships and requests a list of people who earned high final scores in the Intro to Civil Engineering class.
Which objects should the consultant include in the report?

• A. Program Enrollment with Contact
• B. Term Grades with Contact
• C. Education History with Account
• D. Course Connections with Academic Program

Answer: B

Explanation:
Term Grades with Contact is the object that the consultant should include in the report to show the people who earned high final scores in the Intro to Civil Engineering class. Term Grades is an object that stores the grades that a student receives for a course offering in a specific term. Contact is an object that stores the personal information of a student. Program Enrollment with Contact, Education History with Account, and Course Connections with Academic Program are not objects that can show the final scores of a class in EDA. References:
✑ https://powerofus.force.com/s/article/EDA-Data-Dictionary
✑ https://help.salesforce.com/s/articleView?id=sf.reports_builder_create.htm&type=5

NEW QUESTION 16
A community college would like to use Admissions Connect and automatically admit applicants if they meet certain criteria.
What should the consultant do?

• A. Create a new flow.
• B. Activate the ApplicantCommunityHomePageController Apex class.
• C. Leverage the existing flow Sample: Application Auto Admit.

Answer: C

Explanation:
The consultant should leverage the existing flow Sample: Application Auto Admit to automatically admit applicants if they meet certain criteria for the community college that would like to use Admissions Connect. A flow is a tool that allows users to automate business processes by guiding users through screens, collecting data, or executing actions. Sample: Application Auto Admit is an existing flow in Admissions Connect that allows users to automatically admit applicants if they meet certain criteria, such as GPA or test scores. The consultant can leverage the existing flow Sample: Application Auto Admit to automatically admit applicants if they meet certain criteria for the community college that would like to use Admissions Connect by configuring and customizing the flow to match their admission requirements and policies. Creating a new flow, activating the ApplicantCommunityHomePageController Apex class, or developing a custom trigger that checks the submission deadline against the current date are not things that the consultant should do to automatically admit applicants if they meet certain criteria for the community college that would like to use Admissions Connect. References:
✑ https://help.salesforce.com/s/articleView?id=sf.flow.htm&type=5
✑ https://www.salesforce.org/products/admissions-connect/overview/

NEW QUESTION 17
A university is migrating its legacy system to Salesforce Education Data Architecture (EDA) environment. The existing system groups students by colleges within the university. The system admin has selected the Educational Institution record type in the EDA Default Account Model in EDA setting.
Which consideration should the consultant discuss with the university?

• A. The recommended default Account record is the Administrative Account record type.
• B. A new Program Enrollment record will automatically be created when a new Contact is created.
• C. Multiple address management can only be enabled for the House Account record type.
• D. Contact are private only to Administrative Account record type.

Answer: C

Explanation:
The consultant should discuss with the university that the recommended default Account record is the Administrative Account record type, not the Educational Institution record type. The Administrative Account record type is used to group Contacts that are related to an educational institution, such as students, faculty, staff, and alumni. The Educational Institution record type is used to represent another educational institution that is not the primary one, such as a high school or a partner school. The system admin should select the Administrative Account record type in the EDA Default Account Model in EDA Settings to group students by colleges within the university. The other options are not considerations that the consultant should discuss with the university. References:
✑ https://powerofus.force.com/s/article/EDA-Accounts
✑ https://powerofus.force.com/s/article/EDA-Settings

NEW QUESTION 18
College advisors want assistance proactively identifying student issues as they arise. Which functionality in Student Success Hub should the consultant recommend?

• A. Advising Events
• B. Mass Actions
• C. Early Alerts
• D. Success Plans

Answer: C

Explanation:
Early Alerts is a functionality in Student Success Hub that the consultant can recommend to meet the requirement of providing assistance to proactively identify student issues as they arise. Early Alerts is a feature that allows users to create and manage alerts for students who may need intervention or support, such as academic, financial, or personal issues. Early Alerts can help college advisors proactively identify student issues as they arise by using features such as Alert Reasons, Alert Statuses, or Alert Assignment Rules. Advising Events, Mass Actions, and Success Plans are not functionalities in Student Success Hub that can meet the requirement of providing assistance to proactively identify student issues as they arise. References:
✑ https://www.salesforce.org/products/student-success-hub/overview/
✑ https://powerofus.force.com/s/article/SSHub-Early-Alerts

NEW QUESTION 19
A school district is reopening after global pandemic. It has an existing Salesforce org configured with the K-12 Architecture kit. The school district wants to leverage Work.com Command Center for schools in its existing org.
What should the consultant advise?

• A. Work.com Command Center operates in a separate org.
• B. Install Work.com Command Center in existing org.
• C. Leverage Student Success Hub.
• D. Use third-party app from AppExchange.

Answer: B

Explanation:
The consultant should advise the school district to install Work.com Command Center in their existing org, because this can help them leverage Work.com Command Center for schools in their existing org. Work.com Command Center is a solution that helps organizations manage their reopening and recovery efforts after a global pandemic. Work.com Command Center for schools is a specific configuration of Work.com Command Center that helps schools monitor student and staff wellness, attendance, and engagement. Work.com Command Center can be installed in an existing org as a managed package from the AppExchange. Work.com Command Center does not operate in a separate org, nor does it require leveraging Student Success Hub or using a third-party app from AppExchange. References:
✑ https://www.salesforce.org/workdotcom/
✑ https://www.salesforce.org/wp-content/uploads/2020/08/WorkDotCom-for- Schools.pdf
✑ https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMk ZCUA1

NEW QUESTION 20
An elementary school plans to implement the K-12 Architecture Kit in a new org. The school wants to be able to send SMS messages to parents.
Which solution should the consultant recommend to meet the requirement?

• A. Marketing Cloud
• B. App on the AppExchange
• C. Education Data Architecture

Answer: B

Explanation:
The K-12 Architecture Kit does not have a native feature to send SMS messages to parents. However, there are several apps on the AppExchange that can provide this functionality, such as Mogli SMS1, SMS Magic, or Twilio for Salesforce. These apps can integrate with Salesforce and allow users to send and receive SMS messages from within the platform. The consultant should recommend the school to explore the available apps on the AppExchange and choose the one that best suits their needs and budget.
Marketing Cloud is a Salesforce solution that provides digital marketing tools, such as email, mobile, social, and web. Marketing Cloud can also send SMS messages to contacts, but it is a more complex and expensive solution than an app on the AppExchange. Marketing Cloud may not be necessary for the school??s requirement of sending simple SMS messages to parents. Education Data Architecture (EDA) is a Salesforce solution that provides a flexible data architecture for educational institutions. EDA does not have a native feature to send SMS messages either.
References:
✑ 1: 7 obstacles & text messaging solutions for K-12 school ?? - Mogli1
✑ : SMS-Magic Converse Text Messaging - AppExchange
✑ : Twilio for Salesforce - AppExchange
✑ : Marketing Cloud Overview - Salesforce
✑ : Education Data Architecture Overview - Salesforce

NEW QUESTION 21
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