GCP-GC-REP Exam
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NEW QUESTION 1
What is the maximum limit for creating performance dashboards for private users?
- A. 10
- B. 15
- C. 20
- D. 25
Answer: C
NEW QUESTION 2
Select the possible factors which increase the report runtime and failures. (Choose two.)
- A. Adjust report parameters so that report includes fewer agents, queues, and interactions.
- B. Run reports during peak hours.
- C. Review and ensure the usage of scheduled reports.
- D. Ask every team member to run and save a copy of the report.
Answer: BC
NEW QUESTION 3
Which report calculates a Monthly Service Level?
- A. Queue Metrics Report
- B. Queue Wrap-up Summary Report
- C. Queue Metrics Summary Report
- D. Queue Metrics Interval Report
Answer: C
NEW QUESTION 4
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
- A. True
- B. False
Answer: B
NEW QUESTION 5
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
- A. Genesys Cloud Admin
- B. Genesys Cloud User
- C. Genesys Cloud Reporting
- D. Genesys Cloud Supervisor
Answer: C
NEW QUESTION 6
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
- A. Agents
- B. Queues Activity
- C. Skills Performance
- D. Interactions
Answer: C
NEW QUESTION 7
What is the time interval for tracking metrics in Genesys Cloud?
- A. 20 mins
- B. 30 mins
- C. 40 mins
- D. 10 mins
Answer: B
NEW QUESTION 8
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
- A. Agent Metrics Report
- B. Agent Activity Summary Report
- C. Agent Login-Logout Details Report
- D. Agent Quality Details Report
Answer: B
NEW QUESTION 9
After the report gets deleted, you can download it from the archived list.
- A. True
- B. False
Answer: B
NEW QUESTION 10
Reports provide only real-time information.
- A. True
- B. False
Answer: B
NEW QUESTION 11
Which view displays current metrics and information about the queues if you have a membership?
- A. Queues Activity
- B. Queues Performance
- C. My Queues Activity
- D. Queues
Answer: A
NEW QUESTION 12
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