NEW QUESTION 1
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:
Box 1: Yes
Key features include:
Inventory, purchasing, and returns capabilities to manage truck stock, purchase order requests and fulfillment, and product returns.
Box 2: No
Field Service Mobile lets you work online or offline. Online mode requires an Internet connection; offline mode does not.
Box 3: Yes
Dynamics 365 Field Service is designed to use the broader Dynamics 365 Service Level Agreement (SLA) functionality in Dynamics 365 Customer Service.

NEW QUESTION 2
A company uses Dynamic 365 Human Resources.
You need to ensure that workers can document their own performance relative to goal. Where should you direct the workers?

• A. Employee self-service workspace
• B. Performance goals page
• C. Compensation management page
• D. Personal management page

Answer: B

NEW QUESTION 3
A Company uses Dynamic 365 Supply Chain Management.
A machine on the manufacturing floor breaks down. A senior technician located at another plats has been trying to help diagnose he problem over the phone. The technician is not able to help the onsite technician make the appropriate fix.
You need to recommend a solution that allows the senior technician to provide visual guidance to the onsite technician.
What should you recommend?

• A. Power Virtual Agents
• B. Layout
• C. Remote Assist

Answer: C

NEW QUESTION 4
A company uses Dynamics 365 Sales.
You need to analyze account data and create reports based on the analyses. Which tool should you use?

• A. Microsoft forms Pro
• B. Management Reporter
• C. Power B1
• D. Power Automate

Answer: C

Explanation:
Power BI is a power analytics tool that allows us to visualize data. We can create reports in Power BI using Dynamics 365 data.

NEW QUESTION 5
Dynamics 365 Sales supports which scenarios?
For each of the following statements, select Yes if the scenario is supported. Otherwise, select No. NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 6
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 7
A company wants to ensure they comply with common data privacy standards and regulations. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 8
A retailer plans to award its customers based on the amount of money they spend. The retailer has not previously offered a customer reward program.
You need to recommend a method for tracking customer spending.
What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 9
A medical clinic uses Dynamic 365 Sales. The clinic wants to rapidly implement a solution that optimizes coordination of care for patients.
You need to recommend a solution for the clinic.
What should recommend?

• A. Insights
• B. Canvas app
• C. Portal
• D. Healthcare Accelerator

Answer: D

NEW QUESTION 10
A company uses Dynamics 365 Finance.
The company conducts business in multiple countries/regions across Europe. You need to recommend solutions for settings up currency options.
Which currency accounting types should you recommend? To answer, drag the appropriate currency accounting types to the correct requirements. Each currency accounting types may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 11
A company plans to purchase Dynamic 365 Finance.
The company has customer who frequently pay their invoices late or do not pay at all. The company continues to sell to these customers. This creates large write-offs of bad debt.
The company needs to proactively communicate with customers, collect unpaid accounts receivable, and stop new sales until past due invoices are paid.
You need to recommend solution to facilitate communicate and collections.
Which three options should you recommend? Each answer represents a complete solution. NOTE: Each correct selection is worth one point.

• A. Customer statements
• B. Collection letter
• C. Open sales orders report
• D. Stop customer
• E. Payment journals

Answer: ABD

NEW QUESTION 12
A manufacturing of individual machines creates hands-on training for users.
You need to recommend a technology that overlays the machines with images while work on the machines. Which technology should you recommend?

• A. Virtual reality
• B. Mixed reality
• C. Artificial intelligence
• D. Augmented reality

Answer: B

NEW QUESTION 13
A company wants to be able to give quotes to customers from their parts list. You need to recommend a solution for the company.
What should you recommend?

• A. Dynamics 365 Sales
• B. Dynamics 365 Customer insights
• C. Dynamics 365 Marketing
• D. Dynamics 365 Human Resources

Answer: A

NEW QUESTION 14
What are two benefits of using Sales Insights with Dynamic 365 Sales? Each correct Answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Guides sellers to focus on opportunities at risk.
• B. Provide end-to-end views of customer journeys.
• C. Make suggestions for net steps in a sales process.
• D. Manage and improve artificial intelligence grouping to cases as topics.

Answer: AC

NEW QUESTION 15
A company uses one system for sales and one system for order management. When quotes are accepted in the sales system, the customer and order are reentered into the order management system.
What is a benefit of using the Common Data Model, and who can manage the model? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 16
You need to implement a solution that can manage manufacturing processes and customer sales order functions for a company.
What should you implement?

• A. Dynamics 365 Supply Chain Management and Dynamic 365 Commerce
• B. Dynamics 365 Business Central and Dynamics 365 Customer Service
• C. Dynamic 365 Business Central only
• D. Dynamic 365 Supply Chain Management only

Answer: C

NEW QUESTION 17
A non-profit company is considering moving their Dynamics 365 solution from on-premises to online.
You need to help the company understand where their data will be stored after the move and who will own the data.
How should you respond? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:

NEW QUESTION 18
A call center sends a survey to a customer whenever a case is closed. Survey results are analyzed daily. You need to set up a form for the survey.
Which three actions should you perform in sequence? To answer, more the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

• A. Mastered
• B. Not Mastered

Answer: A

Explanation:
Microsoft Forms Pro allows you to create surveys. After creating a survey, you can send it to respondents based on a business trigger.

NEW QUESTION 19
A company manufactures custom drug compounds.
You need to recommend a Dynamics 365 app that allows the company to manage the concentration of specific active ingredients. Provide traceability of ingredients from supplier to customer, and substitute ingredients based on compound type.
What should you recommend?

• A. Dynamic 365 Customer service
• B. Dynamic 365 Asset Management
• C. Dynamics 365 Supply Chain Management
• D. Dynamic 365 Product Insights.

Answer: C

NEW QUESTION 20
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