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Q1. What is the earliest version of the Microsoft Dynamics CRM for Outlook client that you can upgrade in place to Microsoft Dynamics CRM 2015 for Outlook?
A. Microsoft Dynamics CRM 2011 for Outlook with Update Rollup 12
B. Microsoft Dynamics CRM 2011 for Outlook with Update Rollup 14
C. Microsoft Dynamics CRM 2013 for Outlook without service packs or update rollups
D. Microsoft Dynamics CRM 2013 for Outlook with Service Pack 1
Answer: C
Q2. You need to prevent users from accessing Microsoft Dynamics CRM 2015 from a tablet client application. What should you do?
A. Ensure that none of the security roles that are assigned to the users includes the Use CRM for tablets privilege.
B. Remove the Go Mobile privilege from any security roles that are assigned to the users.
C. Remove the Go Offline privilege from any security roles that are assigned to the users.
D. Assign the users an additional security role that does not have the Use CRM for tablets privilege.
Answer: A
Q3. You have a smartphone that runs BlackBerry 10 OS version 10.3.
How should you access Microsoft Dynamics CRM for Phones from the smartphone?
A. Use the Microsoft Dynamics CRM installation media to install Microsoft Dynamics CRM for Phones.
B. In the BlackBerry mobile browser, open Microsoft Dynamics CRM for Phones.
C. From the BlackBerry App World app store, download and install Microsoft Dynamics CRM for Phones.
D. Use BlackBerry Enterprise Server to deploy Microsoft Dynamics CRM for Phones.
Answer: B
Q4. Which object is required to use a forward mailbox with the E-mail Router?
A. an outgoing email profile
B. an email server profile
C. a forwarding rule
D. a queue in Microsoft Dynamics CRM Online
Answer: B
Q5. You configure Active Directory Federation Services to authenticate users to Microsoft Dynamics CRM Online. Which component is responsible for authenticating the user credentials?
A. Microsoft Dynamics CRM
B. Secure Token Service
C. Active Directory
D. Active Directory Federation Services
Answer: C
Q6. You have 32-bit versions of both Microsoft Outlook 2013 and the Microsoft Dynamics CRM 2013 for Outlook client installed. You need to install the 64-bit version of the Microsoft Dynamics CRM 2015 for Outlook client. What should you do?
A. Run the installer for the 64-bit version of Microsoft Dynamics CRM 2015 for Outlook client and perform an upgrade.
B. Uninstall Outlook and the Microsoft Dynamics CRM 2013 for Outlook client, and then install the 64-bit versions of Outlook and the Microsoft Dynamics CRM 2015 for Outlook client.
C. Run the installer for the 32-bit version of Microsoft Dynamics CRM 2015 for Outlook client and perform an upgrade.
D. Uninstall only the Microsoft Dynamics CRM 2013 for Outlook client, and then install the 64-bit version of the Microsoft Dynamics CRM 2015 for Outlook client.
Answer: A
Q7. You have Microsoft Dynamics CRM 2013 for Outlook installed. You enable offline capabilities. The client is currently in offline mode. You must upgrade the client to Microsoft Dynamics CRM 2015 for Outlook. You need to perform the upgrade by using the fewest number of steps. What should you do?
A. Keep the client offline and upgrade the client.
B. Bring the client online and then upgrade the client.
C. Install the latest update rollup for Microsoft Dynamics CRM 2013 for Outlook and then upgrade the client.
D. Uninstall the Microsoft Dynamics CRM 2013 for Outlook client and then install the Microsoft Dynamics CRM 2015 for Outlook client.
Answer: B
Q8. You configure Active Directory Federation Services to authenticate users to Microsoft Dynamics CRM Online. You are signing in with a domain account. Which component is responsible for creating the login page?
A. Microsoft Dynamics CRM
B. the browser
C. the Security Token Service
D. Azure Active Directory
Answer: B
Q9. You add a new user to Microsoft Dynamics CRM Online. You assign the user the System administrator role. The user reports that he cannot access all of the available entities. The only entities available are used to configure or customize the system. What is the cause of this issue?
A. The user does not have the security role assigned.
B. The user does not have a Microsoft Dynamics CRM Online license.
C. The user is on the incorrect business unit.
D. The user Access mode is set to Administrative mode
Answer: D
Q10. Which configuration supports server-side synchronization?
A. Microsoft Dynamics CRM Online and Microsoft Exchange Online
B. Microsoft Dynamics CRM On-Premises and Microsoft Exchange Online
C. Microsoft Dynamics CRM Online and Microsoft Exchange 2013 On-Premises
D. Microsoft Dynamics CRM Online and Microsoft Exchange running in Microsoft Azure
Answer: A