NEW QUESTION 1
What functional component has the objectives to solve severe repeating incidents, and to minimize the impact of incidents that cannot be prevented?

• A. Service Level
• B. Problem
• C. Diagnostics & Remediation
• D. Event

Answer: B

NEW QUESTION 2
UML is the Object Management Group Unified Modeling Language.
The IT4IT definition of the Service Lifecycle Data Object aligns with what UML concept?

• A. Component
• B. Class
• C. Activity
• D. Artifact

Answer: D

NEW QUESTION 3
Which functional component within the Requirement to Deploy value stream produces the Logical Service Blueprint?

• A. Build Package
• B. Enterprise Architecture
• C. Service Portfolio
• D. Service Design

Answer: D

Explanation:
Reference: https://books.google.com.pk/books?id=lpcEDAAAQBAJandpg=PA83andlpg=PA83anddq=it4it+functional+component+within+the+Requirement+to+Deploy+value+stream+produces+the+Logical+Service +Blueprintandsource=blandots=UmKAGvnbE_andsig=ACfU3U1paH-4XlKDxAcBaQ2aGis_KtUHBwandhl=enandsa=Xandved=2ahUKEwi1rqf2ujkAhWOxYUKHem0C1wQ6AEwAnoECAcQAQ#v=onepageandq=it4it%20functional%20component%20within%20the%20Requirement%20to%20Deploy%20value%20stream%20produces%20the%20Logical%20Service%20Blueprintandf=false

NEW QUESTION 4
What does the Event data object represent?

• A. A user inquiry to the Service Desk
• B. An alert signifying a change of state of a monitored Configuration Item
• C. An issue or flaw with delivered code or physical service blueprint
• D. An interruption to normal service operations

Answer: B

NEW QUESTION 5
What are functional components?

• A. They are inputs to the IT4IT value streams, and pass through a hierarchy of data objects via statechanges across the service backbone
• B. They are the primary means for understanding business requirements as they are expressed to theStrategy to Portfolio value stream
• C. They represent the output of the Requirement to Deploy value stream
• D. They are the smallest standalone technology units that are useful to IT service provider

Answer: D

NEW QUESTION 6
Which of the following best describes The Open Group IT4IT Reference Architecture?

• A. A policy framework for IT governance
• B. A supply chain management model
• C. A technical interoperability standard
• D. A standard for managing the business of IT

Answer: D

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch21/IT4ITv2.1.html

NEW QUESTION 7
What is a benefit of implementing the Requirement to Deploy value stream for the business?

• A. Improving the speed at which issues with a business service are identified, including proactive identification before impact is severe
• B. Accelerate sourcing and delivery of applications through best practices such as re-use, automation, and collaboration
• C. Accurate visibility of business and IT demand; re-balance IT investments between strategic and operational demand
• D. Increased fulfillment efficiency and consistency through standard change deployment and automation

Answer: B

NEW QUESTION 8
What is the difference between primary and supporting activities in the IT Value Chain?

• A. Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity
• B. Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages
• C. Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness
• D. Primary activities focus on systems design and construction; supporting activities include planning and operations management

Answer: C

NEW QUESTION 9
Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?

• A. The percentage reduction in the network required for new or changed services
• B. Self-Service: Increased success rate for user self-fix
• C. Satisfied customers per service/application
• D. Arrival and departure rate of service requests

Answer: D

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/chap07.html (7.3)

NEW QUESTION 10
What concept does the Reference Architecture Level 2 introduce that is not included in Level 1?

• A. Data flow between functional components
• B. The concept of Essential Attributes of data objects
• C. The concept of an event bus for the IT service backbone
• D. A formal notation

Answer: A

NEW QUESTION 11
Which of the following key data objects is associated with the Service Portfolio functional component?

• A. Service Contract
• B. Conceptual Service
• C. Portfolio Backlog Item
• D. Scope Agreement

Answer: B

Explanation:
Reference: https://pubs.opengroup.org/it4it/refarch20/m/chap05.html (5.4.5)

NEW QUESTION 12
Which key data object associated with the Change Control functional component records the data required to manage the change lifecycle?

• A. The Change Control data object
• B. The RFC data object
• C. The Problem, Known Error data object
• D. The Interaction data object

Answer: B

NEW QUESTION 13
Which of the following statements best describes the Level 2 class model?

• A. It is another name for the System of Record Fabric
• B. It is vendor-specific
• C. It is an expansion of the Level 1 class model
• D. It defines the relationship between Capability Discipline and Functional Component as part of the normative requirements

Answer: C

NEW QUESTION 14
What is a goal of the Diagnostics and Remediation functional component?

• A. To shorten Mean Time to Repair
• B. To design, create, and manage Service Contracts
• C. To manage the lifecycle of Requests for Change
• D. To aggregate Events

Answer: A

NEW QUESTION 15
What is a benefit of implementing the Strategy to Portfolio value stream?

• A. Increased business effectiveness by providing a foundation for moving from traditional IT service management to service brokerage
• B. Services designed in accordance with standards and policies
• C. Prioritized IT investment based on impacts on architecture and business priorities
• D. Reduced costs by proactively identifying issues before the service impact becomes severe

Answer: B

Explanation:
The S2P Value Stream extends the best practices put forward by various authors and frameworks, including ISO/IEC, the Capability Maturity Model Integration (CMMI), AXELOS Ltd. in its ITIL series on IT Service Management, ISACA in its COBIT Framework, and others, by defining the technology components necessary to implement them. A range of organizational maturity is also accommodated by the S2P Value Stream.

NEW QUESTION 16
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