NEW QUESTION 1
When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override).
Which statement is accurate regarding how those types of work zone assignments interact?

• A. If a 'temporary' zone is assigned to a resource, then during it's configured date range, theresource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.
• B. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.
• C. If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.
• D. If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.

Answer: A

NEW QUESTION 2
Where are permissions enabled for users to access Collaboration?

• A. the Business Rules configuration screen
• B. the Resource Information configuration screen
• C. the User Type configuration screen
• D. the Resource Type configuration screen

Answer: C

Explanation:
https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FASCL/Collaboration-2.htm#FASCLConfigureUs

NEW QUESTION 3
Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?

• A. A Time Slot is a configured interval Within which an activity is estimated to start and end.
• B. Time Slot is a configured interval within which an activity is estimated to start.
• C. An 'all-day' Time Slot's actual window spans from the beginning of a day's first configured shift through the end of the last shift.
• D. Time Slots are used in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.

Answer: B

NEW QUESTION 4
Which two statement are correct regarding activity assignment via Collaboration?

• A. An activity dragged and dropped into a Collaboration chat with a resource must be accepted by thatresource in Oer for it to be assigned.
• B. An activity broadcasted via Collaboration as part of an Immediate routing plan schedule gets assigned to the first technician to accept it.
• C. An activity broadcasted via Collaboration as part of any type of routing plan schedule gets assigned to the first technician to accept it.
• D. An activity dragged and dropped into a Collaboration chat with a resource can be automatically assigned without the resource having to accept It.

Answer: AB

NEW QUESTION 5
A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?

• A. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
• B. Resource start location = office depot, Resource end location = home, resource type features » working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
• C. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.
• D. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.

Answer: A

NEW QUESTION 6
After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.
They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-time arrival.
Which setting is required to do this?

• A. Enable Reoptimization within the routing plan, then select "Reduce overdue."
• B. Enable Reoptimization within the routing plan, then select "Assign overdue activities."
• C. Enable Reoptimization within the routing plan, then select "Reduce overtime "
• D. Enable Reoptimization within the routing plan, then select "Assign high priority activities."
• E. Enable Reoptimization within the routing plan, then select "Optimize routes."

Answer: B

Explanation:
Reference https://docs.oracle.com/en/cloud/saas/field-service/18a/farcu/using-routing-cloud-service.pdf

NEW QUESTION 7
A company needs their field workers to be able to install inventory once an activity is in 'Started' status. Which screen configuration option supports this requirement?

• A. Enable the 'Install' action within the Start Activity context.
• B. Enable the 'Install' action within the Edit/View Activity context.
• C. Enable the 'Install' action within the Add/Details Inventory context.
• D. Enable the 'Install' action within the Inventory Grid context.

Answer: C

NEW QUESTION 8
Which two statements are correct regarding the use of planned capacity management?

• A. Planned capacity can only be set if the capacity area is configured to manage booking based on time slot.
• B. Planned capacity can be set at the day level only for a given capacity area and it's organization units.
• C. Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity.
• D. Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the 'Working time unit' parameter.
• E. Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and it's organization units.

Answer: AD

NEW QUESTION 9
A customer has found that there are some instances where their technicians have recorded either exceptionally short (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete") activity durations.
Given the importance of accurate data in a time-based self-learning system, which two constraints are in place and can be modified to ensure that outlier circumstances such as these do not affect future activity duration estimations?

• A. "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"
• B. "Personalize the estimation of activity duration" and "Initial ratio of activity duration"
• C. "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"
• D. "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"

Answer: AB

NEW QUESTION 10
A customer wants to integrate OFSC with their existing DBaaS instance.
Which option lists the steps necessary to take to set up the real-time transfer of OFSC data directly into DBaaS?

• A. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
• B. Clone the Daily Extract outbound integration channel as a DBaaS channel, select the data set entities specifying 'real-time' as the data transfer option, then add fields to the entities.
• C. Create an outbound integration channel for DBaaS, select the data set entities specifying 'once daily' as the data transfer option, then add fields to the entities.
• D. Create an outbound integration channel for DBaaS, select the data set entities specifying 'realtime' as the data transfer option, then add fields to the entities.

Answer: C

NEW QUESTION 11
A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.
Which three of the following are correct regarding how those contingent workers will be handled by OFSC?

• A. Routing may assign activities to them, but contingent workers will not be included in quota calculations.
• B. Contingent workers cannot participate in Teamwork within OFSC.
• C. Contingent workers' reported activity durations are not factored into company-wide statistics and estimations.
• D. Contingent workers will be included in quota calculations, but routing will not assign activities to them.
• E. Contingent workers will be removed from the OFSC system if they have not activated a route m twelvecontinuous months.

Answer: ABC

NEW QUESTION 12
A customer has technicians with varying degrees of training to perform installation work. Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50 Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning those mid-tier installation activities?

• A. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50
• B. Modify the existing Installation work skill's conditions, setting the Required level to 25, the Preferable level to 50 and creating an additional condition to identify high visibility activities
• C. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities
• D. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.

Answer: B

NEW QUESTION 13
Which two statements are true regarding integrations between OFSC and DBaaS?

• A. Customers with a BICS instance can use DBaaS as a data source for data migration to extend the current BICS data limit.
• B. Integration supports the transfer of OFSC data directly into DBaaS either in bulk once per day or automatically in real-time.
• C. Integration enables automatic bulk import of DBaaS data directly into OFSC as part of the Daily Upload file.
• D. DBaaS integration enables OFSC to act as a system of record for activity data.

Answer: AB

NEW QUESTION 14
Which option is correct when "Sharing of the skill in Teamwork" is set to "Summary" for the technicians that have the option to share skills?

• A. The team gets the total sum of work skill levels of just one of the team members.
• B. The team gets the maximal work skill level of all the team members.
• C. The team gets the total sum of work skill levels of all the team members.
• D. The assigned work skill assigned to a member does not affect the skills of the team.

Answer: D

NEW QUESTION 15
A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day. They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.
What additional settings are required in the routing plan to meet the desired behavior?

• A. Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
• B. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.
• C. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.
• D. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

Answer: A

NEW QUESTION 16
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