NEW QUESTION 1
Which two problems related to time slot-based quota can you overcome when using the based booking approach with customized booking Intervals?

• A. quota for extended activities being consumed from a single, shorter time slot
• B. managing quota and capacity for service windows
• C. average quota and capacity calculation for time slots
• D. overlapping time slots stranding quota

Answer: BD

Explanation:
https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FACCU/FACCU.pdf

NEW QUESTION 2
Which option must you select when you are associating a preconfigured calendar to a resource that is made up of a combination of shifts and nonworking time?

• A. Add a shift to a resource's calendar.
• B. Add working time to a resource's calendar.
• C. Add a work schedule to a resource's calendar.
• D. Add a shift override to a resource's calendar.

Answer: C

Explanation:
https://docs.oracle.com/cloud/august2016/fieldservicecs_gs/FAADU/Administration-4.htm

NEW QUESTION 3
Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?

• A. "Allow creation in buckets" and "Allow move between resources"
• B. "Allow to create from incoming interface" and "Support of preferred resources"
• C. "Allow to create from incoming interface" and "Allow move between resources"
• D. "Allow Mass Activities" and "Support of preferred resources"

Answer: A

NEW QUESTION 4
An activity with an "Installation" work skill exists in a bucket and is ready to be routed.
The resource has no work skills designated on his or her record, but qualifies for that activity in all other categories.
How does routing handle the assignment of this activity?

• A. Routing does not assign the activity to the resource and removes all assigned work that exists on that resource.
• B. Routing allows the activity to be assigned to that resource.
• C. Routing uses the work skill conditions to add the missing "Installation" work skill to the resource before assigning the activity to that resource.
• D. Routing fails with a "no resource with required work skills" error.

Answer: C

NEW QUESTION 5
Which three configurations will enable booking to automatically close?

• A. specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier
• B. specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier
• C. specific booking intervals at designated times, set for either the same day or from 1-5 days earlier
• D. specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier
• E. specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier

Answer: ABE

NEW QUESTION 6
Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?

• A. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.
• B. Create a resource filter that has an "Activated contains Activated" condition for use in the List/Time/Map/Daily views.
• C. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.
• D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.

Answer: CD

NEW QUESTION 7
You want to create a new Activity Type.
Which three features are disabled when you select "Multi-day activity"?

• A. enable "not started" trigger
• B. enable "day before trigger"
• C. support of preferred resources
• D. support of time slots
• E. calculate activity duration using statistics
• F. support of links

Answer: ABF

Explanation:
https://docs.oracle.com/cloud/august2015/servicecs_gs/FAMDA/FAMDA.pdf

NEW QUESTION 8
The Display setting "Idle Time Minimum" is set to 5 mins. What is the consequence of this setting?

• A. Idle time that is estimated to be less than 5 mins in duration in the OFSC Mobility time view will be shown as 5 mins in duration.
• B. The mobile resource's alert panel will show an alert for occurrences of idle time estimated to exceed 5 mins in duration on the route.
• C. Idle time that exceeds 5 mins in duration that is prior to an activity will cause that activity to show a red"jeopardy" color in OFSC Mobility.
• D. Idle time estimated to be below 5 mins in duration will not be shown as idle time on the OFSC Mobility time view.

Answer: D

NEW QUESTION 9
A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration elements as possible via the Metadata REST API.
Which three objects can be both retrieved and created/modified via the Metadata API?

• A. Capacity Areas
• B. Applications
• C. Capacity Categories
• D. Organizations
• E. Properties

Answer: ABC

NEW QUESTION 10
Your customer is using SLAs for some Activity Types. The <sla_window_start> parameter is empty when sending those activities to OFSC via API.
Which statement is true?

• A. OFSC will set the start date depending on the Customer contract rules set within OFSC.
• B. OFSC will not create the activity, and an error will be returned in the API response.
• C. OFSC always uses the Activity Creation Date as the SLA start date.
• D. OFSC will use the Activity Creation Date as the SLA start.
• E. OFSC will use available capacity to determine the most suitable start date.

Answer: D

NEW QUESTION 11
A customer has the following Outbound Integration Channel requirements for data associated with the Activity Fields entity;
* For the Daily Extract channel, include the fields Activity ID, Activity Date, Activity Status, Customer Name, and the Activity Resolution Reason Code custom property.
* For the BICS channel, include the same fields, but the columns associated with the Activity ID and Activity Status fields should be Appointment ID and Appointment Status respectively.
* For the DBaaS channel, include the fields and naming conventions listed for the BICS channel, but also add the fields Resource ID and Route ID.
Which approach must be taken to accomplish these goals?

• A. Create one Outbound Integration Channel for the Daily Extract and BICS, and a second, separate one for the DBaaS channel.
• B. Explain to the customer that it cannot be done; the fields for each entity must be consistent across the different channels.
• C. Create separate Outbound Integration Channels for each, specifying the different field and naming convention requirements.
• D. Create a Single Outbound Integration Channel to be shared between all three; change the c names and add the additional fields for each integration as appropriate

Answer: C

NEW QUESTION 12
Which three options are valid 'Units of measure' in a Resource Type's[ 'Load Threshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load?

• A. Overtime cost
• B. Number of activities
• C. Travel time cost
• D. Working hours cost
• E. Hours
• F. Time percent

Answer: BCE

NEW QUESTION 13
A new Activity Type Group called 'Low Priority Work1 has been created in Oracle Field Service Cloud (OFSC) and a number of Activity Types from the 'Customer' group have been moved into this new group.
You have been tasked to change the Time Slot for these Activity Types to 'All-Day' because they are low priority.
How do you configure this via the Activity Types screen?

• A. Modify the 'Low Priority Work' group and set the Time Slot to 'All-Day'.
• B. Select the first Activity Type within the group, click 'Modify' and set Time Slot to 'All-Day'. Then use the 'Clone' function to update the remaining Activity Types.
• C. For every Activity Type you need to modify, click the 'Modify' action and select the 'All-Day' Time Slot for them.
• D. Select the Activity Types within the group, and then click Time Slot and choose 'All-Day'.

Answer: D

NEW QUESTION 14
A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Their intention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.

• A. Register the Application within the API Access tab of the authentication-oriented User Type.
• B. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.
• C. Register the Application and authenticate using the Client ID/Client Secret
• D. Register the Application, specifying an external token service and uploading the certificate.

Answer: A

NEW QUESTION 15
You need to configure a property to display a list of a customer's current subscribed servicesjbn your technician's mobile device in an easily readable table format.
How do you accomplish this?

• A. Create a String property and use a Regular Expression to set the format of the table.
• B. Create a String property and use the Regular Expression and XSL Transformation fields.
• C. Create a File property and use the Regular Expression and XSL Transformation fields.
• D. Create a String or File property and use the Regular Expression and XSL Transformation fields.
• E. Create a File property and use a Regular Expression to set the format of the table.

Answer: D

NEW QUESTION 16
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