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Q11. - (Topic 7)
Tailspin Toys deploys a Skype for Business Enterprise Voice environment that has two paired pools. The pools are located in Sydney and Singapore for high availability (HA).
You must collect user opinions about the quality of audio calls. You must survey 60% of the calls for feedback.
You need to configure end users ratings for the audio calls. What should you do?
A. Use SQL Management studio to run the SQL query [QoeMetrics].[dbo].[CallQualityFeedbackTokenDef].
B. Deploy Call Quality Dashboard (CQD) to see the Rate My Call reports.
C. Configure Rate My Call percentage to 60% and deploy Call Quality Dashboard (CQD) to see the reports.
D. Use SQL Management studio to run the SQL query [QoeMetrics].[dbo].[CallQualityFeedbackToken].
Answer: B
Explanation:
References:
https://technet.microsoft.com/en-us/library/dn951407.aspx http://blogs.technet.com/b/jenstr/archive/2015/05/05/rate-my-call-in-skype-for-business- 2015.aspx
Q12. DRAG DROP - (Topic 1)
You need to create the DHCP options required for Skype for Business Phone Edition devices.
Which three actions should you perform? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Q13. DRAG DROP - (Topic 3)
You need to prepare the Quality of Service (QoS) policy for the Skype for Business environment.
Which values should you use for each configuration? To answer, drag the appropriate value or values to the correct configuration or configurations in the answer area. Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. Each correct set of answers is worth one point.
Answer:
Topic 4, Trey Research
Trey Research is a global marketing research organization that has a main office in Moscow and branch offices in Los Angeles, London, Berlin, Copenhagen, and Jakarta.
The number of users per office is shown below:
The company has existing IP-PBX systems that are reaching end of life. They use an automatic call distribution (ACD) system for their help desk. This system provides interactive voice response options to users so that they can choose the location for support. This system is also reaching end of life.
The Copenhagen office uses a call group pickup solution that runs on an existing IP-PBX system. All users with the exception of users in Copenhagen have Direct Inward Dialing (DID) numbers.
Trey Research has Skype for Business Enterprise pools in the Moscow, London, and Berlin offices, respectively. They run a Unified Communications Managed API (UCMA) based application in a trusted application pool.
Two users who recently joined the company in the finance department report that they are not able to use the Aries phone even when tethering the phone to their PC.
Executives conduct global town hall meetings each quarter. Each meeting occurs in a different office. Employees attend the global town hall meetings in meeting rooms which are equipped with full high definition (HD) screens for video. Ten percent of the employees attend the audio portion of the global town hall meetings from their desk.
Trey Research plans to implement Skype for Business Enterprise Voice across the company to replace the existing IP-PBX systems.
You have the following requirements:
You must reduce international long distance calling costs, and lower support and administration costs foe the IP-PBX and ACD solutions.
You must implement voice survivability for all the sites in case of a wide area network (WAN) link failure.
Germany experiences high public switched telephone network (PSTN) call volume. All calls for Germany must breakout from Berlin in the event of Mediation Server pool failure in Berlin.
Existing gateways do not support the REFER method. You must use the existing gateways with Skype for Business to provide PSTN connectivity.
Where possible, you must optimize media paths.
All calls placed to Russia from any office must route through the Moscow gateways.
In the event of a failure of both gateways at any office, all international calls from that office must route through the Moscow gateways.
The solution must be resilient to the failure of mediation server pools.
All PSTN calls to Germany must use Berlin gateways in the event of Mediation Server pool failure in Berlin.
The maximum concurrent peer-to-peer connections between Moscow and Berlin will be 196.
Response groups must be managed by dedicated response group administrators.
You must use the following typical bandwidth values to determine the bandwidth requirements in kilobits per second (Kbps) for the solution:
Video resolution bandwidth:
Audio codec bandwidth:
You test the Enterprise Voice solution with users in the Copenhagen office. During testing, users reported audio call issues related to the Call Admission Control (CAC) configuration. The relevant portion of the current configuration is shown in the Table below:
You create the following policies:
Q14. - (Topic 7)
Fabrikam has recently deployed Skype for Business Server for all modalities including Enterprise Voice which they manage from central location in Sydney. A recent change in their work from home policies requires users to work from their homes at least 3 days a week. Fabrikam’s IT help desk has 10 members in their tier 1 TeleHelp group dedicated to receive incoming support calls of the internal employees. Fabrikam wants to deploy a Skype for Business solution for the TeleHelp group with minimum administrative effort.
TeleHelp group members want to get a notification of all the incoming calls to any member of the TeleHelp group. Each member should be able to answer the call as per their availability.
You need to deploy Skype for Business solution for TeleHelp group.
What two actions should you perform? Each Answer: presents part of the solution.
A. Configure Group Call Pickup for TeleHelp group.
B. For every TeleHelp group member configure Forward My Calls to Team-Call Group consisting of all 10members.
C. For every TeleHelp group member configure Forward My Calls to My Delegates and add each member as adelegate to each other.
D. For every TeleHelp group member configure Simultaneously Ring to My Delegates and add each memberas a delegate to each other.
E. Configure a response group and add TeleHelp group members as formal agents.
F. Configure a response group and add TeleHelp group members as informal agents.
Answer: A,D
Q15. HOTSPOT - (Topic 1)
You need to ensure that the Miami users can use a five-digit extension when they call the Los Angeles users.
What should you include in the normalization rule? To answer, configure the appropriate match pattern and translation pattern in the dialog box in the answer area.
Answer:
Topic 2, Litware, inc
General Overview:
Litware, Inc. is a marketing company that has 20,000 users.
Physical Locations:
Litware has a main office and a branch office. The main office is located in New York. The branch office is located in Montreal.
The offices connect to each other by using a WAN link. Each office connects directly to the Internet.
Each office has a firewall between the internal network and the perimeter network. Each office has a firewall between the perimeter network and the Internet.
Existing Environment
Active Directory Infrastructure
The network contains an Active Directory Domain Services (AD DS) forest named litware.com. The forest contains a single domain. All domain controllers run Windows Server 2012.
Each office contains two domain controllers. Each office is configured as an Active Directory site.
Skype for Business Server Infrastructure
The network contains a Skype for Business Server 2015 infrastructure. The infrastructure contains 12 servers. The servers are configured as shown in the following table.
Litware uses the following Skype for Business features:
Instant messaging (IM) A/V conferencing
The Skype for Business Server 2015 infrastructure is configured to use federation with users at a partner company, which is named Contoso, Ltd. Contoso has a SIP domain named contoso.com. The users at Contoso use Microsoft Skype for Business Online.
Litware has a Microsoft Exchange Server 2013 organization. You integrate Exchange 2013 with Skype for Business Server 2015.
Planned Changes
Litware plans to implement the following changes: Enable Enterprise Voice for all users.
Add IP phones to the existing VLANs. Add a SIP trunk to each site.
Problem Statements
Litware identifies the following issues:
The current firewall configurations allow all ports and all protocols to the Skype for Business Server 2015 infrastructure.
A change to the Skype for Business hosted provider proxy FQDN recently caused the federation with contoso.com to become unavailable.
Requirements Business Goals
Litware plans to minimize hardware and software purchasing costs.
Technical Requirements
Litware identities the following technical requirements:
The Enterprise Voice solution must ensure that calls to Canada are routed through the SIP trunk in the Montreal office. Litware identifies 39 area codes and a country code of 1 for Canada. You must minimize the number of voice routes that you must create.
The Enterprise Voice solution must ensure that calls to any country besides Canada are routed through the SIP trunk in the New York office. Litware identifies 269 area codes and a country code of 1 for the United States.
If the SIP trunk in the New York office fails, users in the Montreal office must be able to place international calls.
The provider of the New York SIP trunk requires that the 011 prefix be used to make all international calls. Rules exist to ensure that dialed numbers conform to E.164 standards. Application sharing for up to 200 simultaneous remote users and 100 simultaneous internal users in a single conference must be supported. Each application sharing session uses 500 Kbps. Only users on the internal network are presenters of the conferences. You must minimize the amount of bandwidth needed to application sharing.
Users in the New York and Montreal offices must be able to dial a local number to access their voice mail remotely. Subscriber access must be available in French for the Montreal
office users and in English and Spanish for the New York office users. Skype for Business Phone Edition devices must be supported.
Users must be able to access their voice mail only from the Skype for Business client by clicking Call Voice Mail.
You must minimize the number of access numbers and UM dial plans that you create.
Security Requirements
Allow only the required communications through the firewalls for the supported Lync services.
Response Group Requirements
Litware plans to create a response group for support calls to meet the following requirements:
Incoming calls must be routed to any support staff who are online and available.
If the support call is not answered by a support staff member, the call must be forwarded to the group of managers on call that day.
Calls forwarded to the managers must be sent to the manager who has not answered a support call in the longest amount of time.
Q16. - (Topic 7)
You create a topology that includes Enterprise Voice. You configure the system to play a message when unassigned numbers are dialed.
You need to add the voice announcements.
Which two file formats can you use? Each Answer: presents a complete solution.
A. WAVE Audio file (*.WAV).
B. Windows Media Audio File (*.WMA)
C. MPEG-4 Audio File (*.M4A)
D. MPEG-2 Audio File (*.MPA)
E. MP3 Audio File (*.MP3)
Answer: A,B
Explanation: References: https://technet.microsoft.com/en- us/library/gg398649(v=ocs.14).aspx
Q17. - (Topic 7)
You support a customer whose network environment includes Skype for Business Server 2015 servers. All of the company servers are located in the company datacenter. All users have Skype for Business client installed on their local computers.
You deploy a virtual desktop infrastructure (VDI) environment to a pilot group of users. You install the Lync VDI plug-in and plug Skype for Business compatible devices to the users’ computers.
Users report that Skype for Business fails intermittently when pairing with the Lync VDI plug-in.
You need to ensure reliable access to Skype for Business Server 2015 for this pilot group of users.
What should you do?
A. For all VDI users, set the value of the EnableMediaRedirection property to $FALSE.
B. Configure the remote desktop client settings so that audio plays on the local computer and remote recordingis disabled.
C. Run Windows 10 or higher on the local computers.
D. Uninstall Skype for Business from the local users’ computers.
Answer: D
Explanation:
References: https://technet.microsoft.com/en-us/library/jj204713(v=ocs.15).aspx
Q18. - (Topic 7)
You support a Skype for Business Server 2015 environment that consists of the following:
A single Skype for Business Server 2015 Standard Edition pool that is located in a main office.
Four branch offices that are connected by a 9 megabits per second (Mbps) dedicated wide
area network (WAN) link, each of which has 300 users. You need to be able to support 75 concurrent calls.
Users in the branch offices report poor quality audio during conferences. You perform the following troubleshooting steps:
Implemented Quality of Service (Qos) and Call Admission Control (CAC). In CAC, defined the main office and each branch office as a site In CAC, associated subnets to the relevant sites. Provisioned policy-based QoS for media traffic.
Poor audio quality persists.
You run the Skype for Business Management Shell Get-CsNetworkSite cmdlet. The relevant portion of the results are shown below:
You need to improve audio quality. What should you do?
A. Create a region route to route network traffic between the CAC sites.
B. Create a bandwidth policy profile with an Audio Session Limit of 40 Kbps. Assign the profile to the centralsite.
C. Create a bandwidth policy profile with an Audio Session Limit of 40 Kbps and an Audio
A. Limit of 3 Mbps.Assign the profile to each branch site.
D. Create a bandwidth policy profile with an Audio Session Limit of 40 Kbps and an Audio Limit of 1 Mbps.Assign the profile to each branch site.
Answer: C
Explanation:
References: https://technet.microsoft.com/en-us/library/gg412785.aspx
Q19. - (Topic 6)
You need to estimate the future volume of Skype for Business traffic in the Vancouver office.
Which two employee totals should you use for the estimate? Each correct answer presents part of the solution.
A. 300 employees at Contoso, Ltd.
B. 80 employees at Litware, Inc.
C. 40 employees at Litware, Inc.
D. 35 hybrid users at Contoso, Ltd.
Answer: A,C
Q20. - (Topic 7)
You support a customer’s Skype for Business Server 2015 environment. Your customer has granted User1 Conferencing Policy A, and User 2 Conferencing Policy B.
When User2 joins a video conference that is hosted by User1, User2 sees only a single video window. Other users who are joined to the same conference see up to five concurrent video streams.
You need to configure the environment to allow User2 to view multiple concurrent video streams. You need to achieve the goal with the fewest changes to the environment.
Which Skype for Business Management Shell command should you run?
A. Set-CSClientPolicy – EnableFullScreenVideo $True
B. Get-CSConferencingPolicy –Identity ‘Conferencing Policy B’ | Set- CSConferencingPolicy –EnableMultiViewJoin $True
C. Set-CSClientPolicy – EnableMediaRedirection $True
D. Get-CSConferencingPolicy –Identity ‘Conferencing Policy B’ | Set- CSConferencingPolicy –AllowMultiView
$True
Answer: B
Explanation:
References: https://technet.microsoft.com/en-us/library/gg425788.aspx