NEW QUESTION 1
Which option do you need to apply a customer budget to products?

• A. knowledge of who the decision makers are
• B. clear understanding of the end goal
• C. if the customer has any flexibility in their budget to buy additional products as needed
• D. what licenses apply to each product

Answer: B

NEW QUESTION 2
Which Cisco product is a premised-based, cloud-managed telephone platform that targets the SMB market for partner recurring revenue?

• A. Cisco Hybrid Media Services
• B. Cisco Business Edition 6000
• C. Cisco Spark Flex Plan
• D. Cisco Business Edition 4000

Answer: D

Explanation:
Cisco launched a new premise-based, cloud-managed telephony platform targeting the SMB market. The new Cisco Business Edition 4000 provides affordable telephony and voice mail for up to 200 devices, according to Trollope.
https://www.crn.com/slide-shows/networking/300082686/5-new-cisco-collaboration-plays-aimed-at-driving-sale

NEW QUESTION 3
How can dramatic growth of unstructured work be addressed?

• A. flexible working environments and shared spaces
• B. increasing the number of cubicles
• C. decreasing collaboration spaces
• D. expand facilities

Answer: C

NEW QUESTION 4
Which design resource allows you and the customer to view examples of collaboration solutions based on scenarios products, or experiences?

• A. Project Workplace
• B. HCS Configuration tool
• C. Virtual Machine Placement tool
• D. Quick Pricing tool

Answer: A

Explanation:
https://projectworkplace.cisco.com/#/en-us

NEW QUESTION 5
Why does the millennial generation have a different perspective and expectation on how work is approached?

• A. They can relate better to people that other generations
• B. They grew up with the Internet and technology
• C. They have always worked in team environments
• D. They know more about the global economy

Answer: B

NEW QUESTION 6
Which action must be taken first when deciding what to sell to a customer?

• A. Consider the size of the organization
• B. Determine their licensing needs
• C. Discuss the benefits of modernizing equipment
• D. Assess what the customer currently has in place.

Answer: D

NEW QUESTION 7
Which option lists the messaging and meeting packages of Cisco Spark?

• A. S1,S2, and S3
• B. M1, M2, andM3
• C. Flex1, Flex2, and Flex3
• D. C1, C2, and C3

Answer: B

NEW QUESTION 8
Which percent of IT spending is controlled by IT?

• A. 50%
• B. 40%
• C. 60%
• D. 80%

Answer: B

NEW QUESTION 9
Which action can increase the bottom line and add value to the customer?

• A. Offer 24 hour TAC support free of charge
• B. Offer a Cisco Software Services contract.
• C. Offer unlimited warranties on all equipment.
• D. Offer a discount for referrals.

Answer: B

Explanation:
https://blogs.cisco.com/partner/building-your-customer-success-team-much-much-more-than-just-good-custome

NEW QUESTION 10
Which purpose of the Customer Lifecycle is true?

• A. understanding why single-transaction customers are preferred
• B. understanding what a customer needs between onboarding and renewing, and creating a customer for life
• C. understanding when you should no longer be selling products to a customer and start focusing on new customers
• D. understanding how to entice the customer to contact you when they want to purchase additional products

Answer: B

NEW QUESTION 11
Which step is the first in a converged architecture strategy and assessment?

• A. Conduct network assessment based on KPIs.
• B. Identify architecture gaps.
• C. Apply benchmark metrics.
• D. Perform business and technical analysis of infrastructure

Answer: D

Explanation:
In order to establish a baseline, Cisco experts begin by conducting a network assessment. During this process, and based on Cisco architecture leading practices and key performance indicators (KPIs), a snapshot-in-time measurement is produced. Further, by applying objective benchmarking metrics to these KPIs, Cisco engineers perform a business and technical analysis of your unique infrastructure, including end-user service requirements and application performance.
https://www.cisco.com/c/dam/global/en_in/services/downloads/cisco-converged-architecture-strategy-and-asses

NEW QUESTION 12
Which capability can Pexip provide?

• A. conferencing
• B. video endpoints
• C. voice endpoints
• D. call center functions

Answer: A

NEW QUESTION 13
Which option does collaboration in context refer to?

• A. design documents used to sell the solution
• B. how customers purchase collaboration solutions
• C. how the customer uses collaboration to address their needs
• D. physical collaboration components

Answer: C

NEW QUESTION 14
Which factors help determine the collaboration fit?

• A. complexity and interactivity
• B. audience size and distribution
• C. complexity and duration
• D. complexity and audience size

Answer: D

NEW QUESTION 15
How does Cisco Enterprise licensing provide a customer advantage?

• A. It requires individual licensing per device
• B. It simplifies collaboration solutions
• C. It simplifies bandwidth licensing
• D. It requires individual licensing per product

Answer: B

Explanation:
https://www.cisco.com/c/dam/en/us/products/collateral/software/q-and-a-c67-738992.pdf

NEW QUESTION 16
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