NEW QUESTION 1
Which three required paths are needed on the Avaya Workforce Optimization Select installer Required information screen? (Choose three.)

• A. WFO_HOME path
• B. Recorder path
• C. Installation path
• D. Mail Server path
• E. Log path

Answer: ABC

NEW QUESTION 2
In Avaya Workforce Optimization Select 5.0, which three storage systems are supported Network Storage Systems? (Choose three.)

• A. Portable external SSD
• B. Content-Addressed Storage (CAS)
• C. Network Attached Storage (NAS)
• D. Direct Attached Storage (DAS)
• E. Storage Area Networks (SAN)

Answer: CDE

NEW QUESTION 3
Which three are in the pre-install checklist? (Choose three.)

• A. Valid SMTP (Mail) server Address
• B. Compatible server OS
• C. Server Port assignments
• D. Avaya WebLM
• E. Set Java environment variable

Answer: ACD

NEW QUESTION 4
How can a user access data of employees belonging to a different reporting hierarchies?

• A. Create and give access to a custom group.
• B. Create a custom group.
• C. Give access to the supervisor group.
• D. Modify the role hierarchy so that all the employees report to the user.

Answer: B

NEW QUESTION 5
Which two ACD integrations are allowed with IP Office? (Choose two.)

• A. Avaya Aura Contact Center
• B. Avaya Contact Center Select
• C. Avaya IP Office Contact Center
• D. Avaya Call Center Elite

Answer: CD

NEW QUESTION 6
A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Server 1000 switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?

• A. IPOCC
• B. ACCS
• C. ICR
• D. AACC

Answer: D

NEW QUESTION 7
The error message displayed is:
"You cannot play this interaction as the audio could not be loaded either because of unsupported file format or server/network failure."
Which action is not a valid troubleshooting step to help resolve the error?

• A. Check if the user has permission to play the Interaction.
• B. Check if the file is available in the storage location.
• C. Check if the Media Manager service is running.
• D. Check if the browser supports HTML5.

Answer: D

NEW QUESTION 8
For IP Office/ACCS, which components have to be configured in system management to record calls?

• A. TAPIAdapter/AvayaAdapter/Recorder
• B. AESAdapter/AvayaAdapter/Recorder
• C. TAPIAdapter/AACCNetAdapter/Recorder
• D. AESAdapter/AvayaAdapter/AACCNetAdapter/Recorder

Answer: C

NEW QUESTION 9
In Employee Manager, which Bulk Action is not possible?

• A. Bulk Change the Supervisor Association
• B. Bulk Change of Privileges
• C. Bulk Change of Queue Association
• D. Bulk Change the Recording Configuration

Answer: A

NEW QUESTION 10
When are agent interactions not visible to a user?

• A. when the agent is marked as Inactive
• B. when Interactions of the agent are deleted
• C. when user does not have access to agent
• D. when agent is removed from users 'My Group'

Answer: B

NEW QUESTION 11
When an Interaction Summary report is generated with 'My Group' as a Group option, which interactions will be considered?

• A. all the agents that the logged in user has access to
• B. all the agents in the logged in users department
• C. all the agents in the logged in users hierarchy
• D. all the agents reporting to the logged in user

Answer: C

NEW QUESTION 12
Which ACD integration is allowed with CS1K PBX switch?

• A. Avaya Call Center Elite
• B. Avaya IP Office Contact Center
• C. Avaya Aura Contact Center
• D. Avaya Contact Center Select

Answer: B

NEW QUESTION 13
Which URL will you launch to check the agent state when calls are not getting recorded in a free seating environment?

• A. http://ip_addr:34101/AvayaAdapter/DebugServlet
• B. http://ip_addr:34101/AvayaAdapter
• C. http://ip_addr:34101/AACCNETAdapter/DebugServlet
• D. http://ip_addr:34112/AvayaAdapter/DebugServlet

Answer: C

NEW QUESTION 14
Which action is not required for an IP Office Contact Center deployment?

• A. Configuring the switch IP address
• B. Enabling TAPI3 Tracing
• C. Installing TAPI3 Driver
• D. Installing TSAPI Driver

Answer: D

NEW QUESTION 15
What is required to generate encryptions/decryption keys?

• A. OpenSSL
• B. TLSv1.0
• C. OpenSSH
• D. RSA encryption

Answer: A

NEW QUESTION 16
In which three scenarios is 'Settings link under Profile drop down' hidden? (Choose three.)

• A. when the users account is locked by administrators
• B. when the Changeable option is not enabled under Password Policy
• C. when users do not have access to Profile Settings manage permissions
• D. when Password Policy is made inactive
• E. when Use LDAP authentication is enabled

Answer: ACE