NEW QUESTION 1
How can a quality evaluator perform mock evaluations?

• A. by creating a custom evaluation type
• B. by associating a custom evaluation type, while evaluating the interaction
• C. by selecting 'Normal' as the evaluation type, while evaluating an interaction
• D. by creating and associating a custom evaluation type, which is flagged as ignored from scoring, while evaluating

Answer: D

NEW QUESTION 2
In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

• A. by utilizing the API calls provided by a third party
• B. by using Desktop Monitor > Learning Console
• C. by manually entering into MS Excel and import back into application
• D. by managing the Tags feature in the application

Answer: BD

NEW QUESTION 3
Where can the health of all the key services of Avaya Workforce Optimization Select be monitored?

• A. Notifications
• B. Log Manager
• C. Alert Manager
• D. Asset details in Tenant Administration

Answer: A

NEW QUESTION 4
When a user tries to start the Recorder service, it fails to start, in spite of multiple attempts. In the Recorder logs you see the following message: "no Adapter information is configured".
What is the cause of the issue?

• A. The Adapter name is configured wrongly in Recorder Dynamic configuration.
• B. The wrong IP address or DNS name is provided in the parameter.
• C. You are unable to open NIC for packet capture.
• D. The UseCTIIntegration parameter is set to FALSE.

Answer: A

NEW QUESTION 5
Which organization level is recommended as a best practice for setting up Feature permissions?

• A. Role level
• B. Employee level
• C. Group level
• D. OU level

Answer: B

NEW QUESTION 6
Which three ACD integrations are supported in Avaya Workforce Optimization Select 5.0? (Choose three.)

• A. Genesys Passive/Active
• B. UCCX with JTAPI
• C. AACC on CM or CS1K
• D. IPOCC on IP Office
• E. ACCS on IP Office

Answer: CDE

NEW QUESTION 7
For a 300 seat installation of Quality Management (QM) edition on a single site, how many servers do you need?

• A. 4 servers (2 for recorder, 1 for DB, 1 Web)
• B. 3 servers (1 each for DB, Web & Recorder)
• C. 2 servers (1 for Web & DB; 1 for Recorder)
• D. 1 Server (Web, DB and Recorder on the same server)

Answer: C

NEW QUESTION 8
In Avaya Workforce Optimization Select System Administration, which three levels of configurations are supported? (Choose three.)

• A. Node
• B. Component
• C. Analytics
• D. Service
• E. Application

Answer: ABD

NEW QUESTION 9
Which Encryption algorithm is used for call encryption in Avaya Workforce Optimization Select 5.0?

• A. RSA 256-bit
• B. AES 1024-bit
• C. AES 256-bit
• D. RSA 1024-bit

Answer: A

NEW QUESTION 10
Which action can Auto Assign elearning courses/quizzes?

• A. View the Evaluations.
• B. Assign them via coaching.
• C. Assign them from library interface.
• D. Associate course/quiz to a response.

Answer: C

NEW QUESTION 11
What is the permission that allows a supervisor to administer all the employees?

• A. Company Admin
• B. System Admin
• C. Superuser
• D. App Admin

Answer: B

NEW QUESTION 12
Which two third party software programs are installed with Avaya Workforce Optimization Select? (Choose two.)

• A. Jboss
• B. Textpad
• C. Eclipse
• D. Open JDK
• E. WinPCap

Answer: AE

NEW QUESTION 13
Which three AWFOS server roles are supported by the AWOFS installer? (Choose three.)

• A. Web application
• B. Database
• C. Recorder
• D. Reports
• E. Evaluate

Answer: ABC

NEW QUESTION 14
Which two ways can the Privileges for a set of employees be modified, without disturbing the privileges defined for other employees belonging to the same Role? (Choose two.)

• A. Modify privileges for each employee.
• B. Create a role with a new set of privileges, and associate the employees.
• C. Modify the privileges at Role level.
• D. Modify privileges for the selected employees in bulk.

Answer: BD

NEW QUESTION 15
Which statement is true about removing an employee?

• A. An employee can be purged from employee administration.
• B. An employee cannot be deleted from employee administration.
• C. An employee can be deleted only through bulk actions.
• D. An employee can be deleted only if they have no interactions.

Answer: A

NEW QUESTION 16
What are three ways to configure a common set of recording rules for few or all the employees? (Choose three.)

• A. System Configuration
• B. Storage Rules
• C. Employees > Voice Settings
• D. Recording Rules
• E. Bulk Actions

Answer: ACD