NEW QUESTION 1

An organization is partnering with a supplier. The most appropriate tool to ensure that the supplier has the necessary capabilities is:

• A. a supplier-input-process-output-customer diagram.
• B. supplier certification.
• C. supplier relationship management.
• D. supplier performance evaluation.

Answer: B

NEW QUESTION 2

Which of the following benefits should a supplier expect to receive by becoming a certified supplier?

• A. Reduction in redundant processes with buyer
• B. Increase in price of items sold
• C. Increase in access to competitive information
• D. Reduction in number of items utilizing vendor-managed inventory

Answer: A

NEW QUESTION 3

A company plans to benchmark its shipping reliability compared to other companies in the industry. Which measurement is most appropriate to benchmark in this case?

• A. Perfect order fulfillment
• B. Upside supply chain flexibility
• C. Order fulfillment cycle time
• D. Total inventory days of supply

Answer: A

NEW QUESTION 4

The purpose of capacity requirements planning is to determine:

• A. the number of overtime hours required to complete a job.
• B. when equipment and labor are needed.
• C. what materials are needed.
• D. what materials require expediting.

Answer: B

NEW QUESTION 5

Which of the following corporate strategies is most consistent with a flexible supply chain strategy?

• A. Being the low-price leader
• B. Providing the highest-quality service
• C. Providing mature products with stable sales
• D. Emphasizing the quality of the product

Answer: B

NEW QUESTION 6

In an assemble-to-order manufacturing environment, the master production schedule is
typically the schedule of:

• A. resources.
• B. customer orders.
• C. components and subassemblies.
• D. the final assembly.

Answer: C

NEW QUESTION 7

Which of the following steps is first in developing a product differentiation strategy?

• A. Study customer needs
• B. Define customer segments
• C. Determine design modifications
• D. Establish competitive priorities

Answer: A

NEW QUESTION 8

The probability of customer dissatisfaction is highest when which of the following conditions exists?

• A. Customer expectations are clearly defined.
• B. Supplier execution is too low.
• C. There is a gap between expected performance and perceived performance.
• D. There is a gap between what was indicated and what was accomplished.

Answer: C

NEW QUESTION 9

Which of the following performance indicators can be used to measure the effectiveness of a vendor-managed inventory program?

• A. Number of inventory receipts
• B. Inventory usage
• C. Inventory returns
• D. In-stock rate

Answer: D

NEW QUESTION 10

A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel. Which of the following tools is most appropriate to employ to improve profitability?

• A. Customer segmentation
• B. Customer-facing ordering systems
• C. Customer relationship management (CRM)
• D. Supply Chain Operations Reference (SCOR®)

Answer: A

NEW QUESTION 11

Direct shipment distribution typically offers which of the following advantages?

• A. Risk pooling is facilitated.
• B. Demand variability is reduced.
• C. Service levels are increased.
• D. Lead times are reduced.

Answer: D

NEW QUESTION 12

The lowest-cost supply network design requires balancing inventory costs and which of the following types of costs?

• A. Administrative
• B. Manufacturing
• C. Transportation
• D. Sales and marketing

Answer: :C

NEW QUESTION 13

A supplier disputes a low rating generated by a company's enterprise resources planning (ERP) system. Which of the following actions by the purchasing agent is most appropriate?

• A. Advise the ERP information technology manager that there is a flaw in the rating system.
• B. Scrap the vendor rating system until the company can figure out what is wrong.
• C. Compare the vendor and company detail records, and interview company employees who handled the data.
• D. Tell the supplier that, regardless of the disputed claims, the supplier must improve performance.

Answer: C

NEW QUESTION 14

Which of the following supplier performance factors typically is most critical for organizations that outsource production?

• A. Speed
• B. Reliability
• C. Flexibility
• D. Malfunction recovery

Answer: B

NEW QUESTION 15

A disadvantage of capable-to-promise (CTP) when compared to available-to-promise (ATP) is:

• A. the loss of potential sales based on earlier allocations.
• B. it does not include inventory levels.
• C. it requires the purchase of additional equipment.
• D. it requires more complex calculations.

Answer: D

NEW QUESTION 16

The demand side of a traditional warehouse management system primarily is concerned with:

• A. receiving incoming goods.
• B. assigning storage locations.
• C. assembling outbound orders.
• D. forecasting product demand.

Answer: C

NEW QUESTION 17

If a company successfully implements a sales and operations planning process, which of the following measures would be expected to increase?

• A. Percentage of on-time deliveries
• B. Cash-to-cash cycle time
• C. Forecast variation
• D. Cost of goods sold

Answer: A

NEW QUESTION 18

Which of the following warehousing tools enables wireless scanning of products?

• A. Magnetic stripes
• B. Universal product codes
• C. Radio frequency devices
• D. Local area network

Answer: C

NEW QUESTION 19

A service company has decided to create a customer-focused business and has identified the following steps in the process:
{exhibit 3860}
Which of the following sequences of steps is correct for implementing the company's decision?

• A. 2, 1, 4, 3, 5
• B. 4, 2, 1, 5, 3
• C. 3, 5, 2, 4, 1
• D. 4, 2, 5, 1, 3

Answer: B

NEW QUESTION 20

Which of the following processes is included in reverse logistics?

• A. Designing a new product out of recycled material
• B. Restoring a worn-out product to like-new condition
• C. Reducing the amount of packaging material in a product
• D. Eliminating toxic materials in a product

Answer: :B

NEW QUESTION 21

Which of the following considerations is an important supply chain design decision?

• A. Product design
• B. Selecting supporting information systems
• C. Identifying labor force requirements
• D. Identifying training programs

Answer: B

NEW QUESTION 22

Value stream mapping provides the most benefit when:

• A. analyzing customer requirements.
• B. identifying nonvalue-added activities.
• C. planning kaizen events.
• D. implementing an information technology strategy.

Answer: B

NEW QUESTION 23
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