NEW QUESTION 1
Which of the following explains why it is important to secure Personally Identifiable Information (PII)?

• A. So phishing attacks are not launched against employees of the organization.
• B. So sensitive information, such as corporate passwords, is not stolen.
• C. So man-in-the-middle attacks are not launched against the organization.
• D. So sensitive information, such as social security numbers, is not stolen.

Answer: D

NEW QUESTION 2
A corporate customer has contacted a technician about a database issue. After a reboot, no one can connect to the database. When the technician arrives on-site, the database service is not started. The technician starts the service, and the database comes up without issue. After some testing, the technician realizes the database service is coming up to quickly on startup before dependent services can start. Which of the following is the BEST solution?

• A. Set the database service to ‘Automatic (Delayed Start)”
• B. Show the customer how to manually start the service
• C. Create a scheduled task that will start the service on reboot.
• D. Set the service to manual and write a script to start it on reboo

Answer: A

NEW QUESTION 3
A company that manages its own cloud, while utilizing a third-party vendor to help manage storage, is implementing which of the following infrastructure types?

• A. Hybrid
• B. Community
• C. Private
• D. Public

Answer: A

NEW QUESTION 4
A technician needs to install a clean Windows OS on several laptops in the office. The office is running a 100Base-T network. The owner would like the installations completed as soon as possible. Which of the following installation methods should the technician use?

• A. FireWire External Hard Drive
• B. PXE-based Network Installation
• C. USB 3.0 Flash Drive
• D. DVD-ROM

Answer: C

NEW QUESTION 5
In Windows 8.1, \E$ is an example of which of the following types of share?

• A. EFS
• B. Administrative
• C. Local
• D. NAS

Answer: B

NEW QUESTION 6
Which of the following Windows features would be used to encrypt a single file or folder?

• A. EFS
• B. NTFS
• C. BitLocker
• D. Security

Answer: A

NEW QUESTION 7
A technician has decided to upgrade all users’ iPhones to the latest model. Which of the following is the FIRST thing the technician should advise the users to do with the old phones before turning them in?

• A. Back up the mobile data with a cloud backup service.
• B. Enable remote wipe to clear all personal and corporate data.
• C. Go into the device settings to remove personal customizations.
• D. Factory reset the old phones to ensure the data is no longer on the device.

Answer: A

NEW QUESTION 8
A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?

• A. Politely ask the user to call back
• B. Ask another technician to take the call
• C. Troubleshoot the issue for the user
• D. Input the issue as a ticket and escalate to Tier 2
• E. Put the user on hold and troubleshoot after the scheduled break

Answer: B

NEW QUESTION 9
A user is having issues with a Windows computer. Upon loading the operating system, several messages appear referring to a DLL file that cannot be found. Which of the following would be the BEST course of action for the technician to perform NEXT?

• A. Copy the DLL file from a working PC and use the regsvr32 command to load the file
• B. Run the Windows Update utility to manually reinstall the DLL file
• C. Run the defrag utility to correct any fragmentation that may have damaged the file
• D. Research the DLL file to identify the application it corresponds to before continuing

Answer: D

NEW QUESTION 10
An end user calls the company’s IT service desk to report an inability to open encrypted emails on a mobile device. Which of the following BEST represents a possible cause?

• A. A valid certificate suitable for S/MIME is not installed.
• B. Emails received by the user lack suitable digital signatures.
• C. SSL/TLS certificates stored on the device are expired.
• D. The sender did not have the addressee’s public certificat

Answer: A

NEW QUESTION 11
The system administrator is tasked with installing Windows to 100 computers over the network. The systems administrator needs to remove system-specific identifiers. Which of the following would the system administrator use to accomplish this?

• A. Windows Deployment Services
• B. Remote Installation Services
• C. System Preparation Tool
• D. Unattended installation

Answer: C

NEW QUESTION 12
A user reports an issue with an Internet browser. The browser will not allow certain web pages to be viewed and instead forwards the user to a site requesting personal information. Which of the following tools would BEST prevent this from happening to other employees?

• A. Windows Firewall
• B. Trusted root certificate
• C. Antivirus software
• D. Proxy server
• E. Anti-malware software

Answer: D

NEW QUESTION 13
A customer is reporting a burning smell coming from a CRT monitor. Which of the following should be taken into consideration before attempting to resolve the customer’s issue?

• A. Disconnect power before inspecting the CRT power supply
• B. CRT monitors should be serviced by qualified personnel
• C. Have compressed air available to clear out the debris
• D. Wear safely goggles to protect from the cathodes

Answer: B

NEW QUESTION 14
Which of the following should be used to ensure that a Windows OS is functioning optimally?

• A. Driver updates
• B. Scheduled backups
• C. Application updates
• D. Restore points

Answer: A

NEW QUESTION 15
A user, Ann, receives a phone call from the company’s mail administrator who indicates her email account has been disabled due to high volumes of emails being sent in a very short period of time. Which of the following types of attack has the user experienced?

• A. Virus infection
• B. Man-in-the-middle attack
• C. Phishing attack
• D. Malware infection

Answer: A

NEW QUESTION 16
A technician is installing Windows 7 on a computer with a previously used hard drive. After receiving an error, the technician realizes the hard drive does not support this install. Which of the following tasks should the technician perform?

• A. Partition the hard drive in Extended format.
• B. Use Windows Update to download the appropriate driver.
• C. Enable Multiboot in the BIOS.
• D. Convert the file system to NTF

Answer: D

NEW QUESTION 17
A technician is troubleshooting a PC with multiple volumes. To verify which are active and assigned drive letters, the technician should use the LIST function of which of the following commands?

• A. extract
• B. diskpart
• C. bootrec
• D. chkdsk

Answer: B