70-685 Exam
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Exam Code: 70-685 (Practice Exam Latest Test Questions VCE PDF)
Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician
Certification Provider: Microsoft
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Q61. All computers on your company network run Windows 7.
Several support requests have been made by employees who have recently had hardware upgrades to their computers. Each request states that the employee's computer restarts automatically at random times.
You examine one of the computers and verify the following information:
Only approved applications and processes are run on the computer.
All updates to the operating system and applications have been applied to the computer.
No malicious software is found on the computer.
You need to find out why the computers are restarting automatically.
What should you do?
A. Run the Windows Memory Diagnostic tool.
B. Run the fixmbr command from the Recovery Console.
C. Run the fixboot command from the Recovery Console.
D. Run the Check for performance issues Control Panel tool.
Answer: A
Q62. Humongous Insurance users who work at Fabrikam report that when they move between different wireless networks, they are prompted to manually reconnect to the VPN.
You need to ensure that the users can automatically reconnect to the VPN when they move between wireless networks.
What should you request?
A. that a network administrator create a CNAME record named AUTODISCOVER in the humongousinsurance.com DNS zone
B. that a network administrator enable Network Load Balancing on NPAS1
C. that users use only IKEv2-based VPN connections
D. that users use only SSTP-based VPN connections
Answer: C
Q63. The users on your network have portable computers that run Windows 7 Ultimate.
Some users report that the batteries on their computers lose their charge faster than before.
You need to identify which batteries to replace.
What should you do?
A. From each computer, run Powercfg.exe.
B. From each computer, run Windows Resource Monitor.
C. From a network server, run MSConfig.exe.
D. From a network server, run System Information.
Answer: A
Q64. This is the first in a series of questions that all present the same scenario. For your convenience, the scenario is repeated in each question. Each presents a different goal and answer choices, but the text of the scenario is exactly the same in each in this series.
Topic 13, Enterprise Company
Scenario:
Background
You are the desktop support technician for an Enterprise Company. The company offices, sizes, and platforms are shown in the following table:
Software Environment
The company has a single Active Directory Domain Services (AD DS) forest with one domain. All domain controllers run Windows Server 2008 R2. The forest and domain functional levels are set to Windows Server 2008 R2.
The company outsources sales support to a third party.
Each member of the Sales Support team has an AD DS user account in a global security group named Sales.
The Sales security group and the AD DS user accounts for the Sales Support team reside in an organizational unit (OU) named Sales Support.
Members of the Sales Support team do not use domain-joined client computers.
With the exception of the Sales Support team, all user accounts reside in an OU named Employees.
All client computers reside in an OU named Client Computers.
A global security group named Accounting contains users with domain accounts. They use portable computers running Windows 7 that are joined to the domain.
The company uses DirectAccess for remote access connectivity. Windows 7 domain-joined computers have been configured to use DirectAccess.
The company uses Microsoft Exchange and Outlook Web App (OWA) for email and collaboration. The company has enabled password reset through OWA.
The company uses AppLocker to prevent users from running certain programs. AppLocker rules are defined at the domain-level in the Corp Group Policy object (GPO). Corp GPO only contains AppLocker policy settings.
Wireless Requirements
The company has wireless access points (WAPs) that provide wireless connectivity at some locations. The company uses a GPO named WiFi to enforce wireless security. The WiFi GPO is linked to the domain.
The company mandates that all domain-joined computers must connect to corporate WAPs automatically. The company's 802.1 X authentication server must be used for client computer connections to the WAP.
Visitors and contractors are unable to connect to the corporate wireless network.
Management has mandated that a guest wireless network be established that meets the following criteria:
Users should not have to provide credentials.
Maximize wireless network performance.
Minimize administrative overhead.
Data Protection Environment
Full system backups are performed on client computers on Sundays with one week of retention.
All client computers are configured with System Protection settings to restore only previous versions of files.
The company's help desk technicians spend a significant amount of time researching whether remote access issues are related to the corporate network or to Accounting group users' Internet connectivity.
You need to recommend a solution that minimizes time spent indentifying the cause of the remote access issues.
What should you recommend?
A. Deploy the DirectAccess Connectivity Assistant on the Accounting group's portable computers.
B. Deploy the DirectAccess Connectivity Assistant on the help desk technicians' computers.
C. Enable Windows Firewall logging on DirectAccess servers.
D. Enable Windows Firewall logging on the portable computers.
Answer: A
Q65. Your company has a branch office. The office has two 48-port network switches named Switch1 and Switch2.
The company purchases several new computers that have identical hardware. The new computers run Windows 7.The help desk reports that the new computers that connect to Switch1 are unable to connect to network resources and do not receive IP configurations from the DHCP server.
Existing computers that connect to Switch1 can access network resources. The new computers that connect to Switch2 can also access network resources.
You need to ensure that all computers can connect to network resources.
What should you do?
A. Re-install the network card driver.
B. Disable IPv6 on the network interface.
C. Disable and then enable the network interface.
D. Disable the AutoNegotiation setting on the network interface.
Answer: D
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Q66. Datum hires several consultants to work at the main office for six months. The consultants require Internet access.
The help desk reports that the consultants cannot access the company's wireless network.
You need to ensure that the consultants have wireless access to the Internet. The solution must adhere to the corporate security policy.
What should you request?
A. that a wireless access key be given to each consultant
B. that a user certificate be generated and imported to each consultant's computer
C. that a computer certificate be generated and imported to each consultant's computer
D. that a network administrator install a wireless access point that is connected directly to the Internet
Answer: D
Q67. Users report that it takes a long time to access resources by using DirectAccess.
You need to provide the network administrator with a network capture of DirectAccess traffic.
Which tool should you use?
A. Netsh.exe
B. Netstat.exe
C. Perfmon.exe
D. Winsat.exe
Answer: A
Q68. The help desk reports that several client computers in branch office 1 are missing security updates.
You need to identify which security updates are missing.
What should you request?
A. that a WSUS administrator generate a Computer Report from WSUS1
B. that a domain administrator run the Microsoft Baseline Security Analyzer (MBSA)
C. that a desktop support technician run a Windows Defender scan on each computer
D. that a desktop support technician generate a System Configuration report for each computer
Answer: B
Q69. Your company has a main office and a branch office.
The network contains an Active Directory forest. All users on the network access the Internet from their computers.
The company hires a temporary employee who has his own portable computer. The employee connects his portable computer to the network.
When the employee attempts to join the computer to the domain, the connection fails.
A help desk technician reports the following about the employee:
He has a domain user account.
His computer can access Internet Web sites.
His computer can contact domain controllers by using the domain controllers' IP addresses.
You need to ensure that the employee's computer can join the domain. The solution must ensure that the computer can access resources on the Internet.
What should you do?
A. Modify the time zone for the computer.
B. Modify the IPv4 settings on the computer.
C. Create an A record for the computer in an internal DNS zone.
D. Request that an administrator create a prestaged computer account in the domain.
Answer: B
Q70. The company purchases 500 USB flash drives from a new hardware vendor and distributes them to the users.
The help desk reports that the users are unable to access the new USB flash drives.
You need to ensure that users can save data on the USB flash drives.
What should you do?
A. Instruct the help desk to modify the BitLocker settings.
B. Instruct the help desk to modify the Windows Defender settings.
C. Request that an administrator modify the driver signing policy.
D. Request that an administrator modify the device installation restriction policy.
Answer: D