ITILFND Exam
Shortcuts To ITILFND（4 to 13）
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New EXIN,Inc ITILFND Exam Dumps Collection (Question 4 - Question 13)
Question No: 4
What is the BEST description of a change proposal?
A. Any request for change (RFC. submitted to change management
B. An authorised change submitted to release and deployment
C. An RFC that must be implemented as soon as possible
D. A justification for a change with significant cost or risk
Answer: D
Question No: 5
Which is an objective of the service design lifecycle stage?
A. To embed continual service improvement (CSI) in all service design activities
B. To ensure that all service design activities use the minimum amount of resources
C. To monitor service level targets as agreed in service level agreements
D. To create and maintain a portfolio of quantified services
Answer: A
Explanation:
http://www.greycampus.com/opencampus/itil-foundation/introduction-about-service-design
Question No: 6
Which statement about the known error database (KEDB) is CORRECT?
A. It is maintained by the service desk and updated with the details of each new incident
B. It is a part of the configuration management database (CMDB) and contains workarounds
C. It is maintained by problem management andis used by the service desk to help resolve incidents
D. It is maintained by incident management and contains solutions to be implemented by problem management
Answer: C
Question No: 7
Which document shows a detailed analysis of business impact and benefits?
A. A return on investment
B. Service level requirements
C. A business case
D. A service level agreement
Answer: C
Question No: 8
Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?
A. Continual service improvement
B. Service operation
C. Service strategy
D. Service design
Answer: A
Question No: 9
Which processes are responsible for the regular review of underpinning contracts?
A. Supplier management and service level management
B. Supplier management and change management
C. Availability management and service level management
D. Supplier management and availability management
Answer: A
Question No: 10
What does the term u201cWisdomu201d represent within the Data-to-Information-to-Knowledge-to- Wisdom (DIKW)?
A. The complete collection of all data and data repositories in the organization
B. The knowledge to manage organization processes and people
C. The complete collection of all process management structures in the organization
D. The contextual awareness to provide strong common sense judgement
Answer: D
Question No: 11
What BEST describes the value of service strategy to the business?
A. It supports the creation of a portfolio of quantified services
B. It reduces the effort spent on managing test and pilot environments
C. It improves the control of service assets and configurations
D. It provides quick and effective access to standard services
Answer: A
Question No: 12
What is the BEST description of the CSI register?
A. It is a record of all authorised changes and their planned implementation dates
B. It is a record of proposed improvement opportunities and the benefits that will be achieved
C. It is a record of new services to be approved by a customer, including proposed implementation dates
D. It is a record of completed improvements and the relevant customer satisfaction metric
Answer: B
Question No: 13
Which statement is CORRECT?
A. The configuration management system is part of the known error database
B. The service knowledge management system is part of the configuration management system.
C. The configuration management system is part of the service knowledge management system.
D. The configuration management system is part of the configuration management database.
Answer: C
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