ITILFND Exam
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New EXIN,Inc ITILFND Exam Dumps Collection (Question 6 - Question 15)
New Questions 6
Which function is responsible for the closure of an incident record?
A. Event management
B. The service desk
C. Either the service desk or an appropriate third party engineer
D. Any appropriate function
Answer: B
New Questions 7
Which is an objective of the design coordination process?
A. To ensure service design packages are handed over to service transition
B. To ensure that all changes are assessed for their impact on service designs
C. TO document the initial structure and relationship between services and customers
D. TO handover new service level requirements to the service level management process
Answer: A
New Questions 8
What BEST describes the value of continual service improvement to the business?
A. It supports the creation of a portfolio of quantified services
B. It results in gradual improvement in cost effectiveness
C. It improves governance by building controls into service designs
D. It provides quick and effective access to standard services
Answer: B
New Questions 9
What is used to control a process?
A. Inputs
B. Functions
C. Objectives
D. Stakeholders
Answer: C
New Questions 10
. When should a known error be raised?
A. Only when the root cause is found and a workaround exists
B. As soon as it becomes useful to do so
C. Only when the error in the IT Service is found
D. As soon as the major problem procedure is executed
Answer: B
New Questions 11
Which is one of the five aspects of service design?
A. Management information systems and tools
B. Risk analysis and management approach
C. Management policy for business case creation
D. Corporate governance and policy
Answer: A
New Questions 12
What BEST defines IT service management?
A. An organization supplying services to only external customers.
B. The customer of an IT Service provider who defines and agrees the service targets.
C. The implementation and management of quality IT services that meet business needs.
D. The resources that are utilized to provide value to customers through services.
Answer: C
New Questions 13
Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual
Service Improvement approach?
A. Service and process improvement
B. Baseline assessments
C. Policy and governance review
D. Measurable targets
Answer: A
New Questions 14
Which of the following are CORRECT Service Design Aspects?
1) Service Solutions for new or changed services
2) Management policies and guidelines
3) Business requirements technology and management architectures
4) Process requirements technology and management architectures
A. 1 and 2
B. 2 and 3
C. 3 and 4
D. 1 and 4
Answer: D
New Questions 15
What is the type of notification that should be sent when a threshold has been reached, something
has changed or a failure has occurred?
A. An emergency change
B. An alert
C. An emergency event
D. A request for change
Answer: B
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