ITILFND Exam
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New EXIN,Inc ITILFND Exam Dumps Collection (Question 8 - Question 17)
Q1. Which of the following in NOT an objectives of the operations management function?
A. Swift application of skills to diagnose any IT Operations failures that occur
B. Delivering Operational improvements to achieve reduced costs.
C. Management of the definitive media library (DML)
D. Maintenance of status quo to achieve stability of day to day processes and activities
Answer: A
Q2. Which tool helps with defining accountability and responsibility within processes?
A. A CSI register
B. A project charter
C. A RACI model
D. A communications plan
Answer: C
Q3. Which statement about the known error database (KEDB. is CORRECT?
A. It is maintained by the service desk and updated with the details of each new incident
B. It is a part of the configuration management database (CMDB. and contains workarounds
C. It is maintained by problem management and is used by the service desk to help resolve incidents
D. It is maintained by incident management and contains solutions to be implemented by problem
Management
Answer: C
Q4. Which Functions are included in IT operations management?
A. Network management and application management
B. Technical management and change management
C. IT operations control and facilities management
D. Facilities management and release management
Answer: C
Q5. Which process works with change management to ensure only authorized components are used?
A. Knowledge management
B. Service portfolio management
C. Service asset and configuration management
D. Financial management for IT services
Answer: C
Q6. Which process is responsible for managing all service requests from users?
A. Change fulfilment
B. Incident management
C. Request fulfilment
D. Event management
Answer: C
Q7. Remediation planning is a key part of which process?
A. Capacity management
B. Change management
C. Financial management for IT services
D. Availability management
Answer: B
Q8. What BEST describes the customers and users of an IT service provider?
A. Customers buy IT services; users use IT services
B. Customers design IT services; users test IT services
C. Customers sell IT services; users improve IT services
D. Customers agree the service levels; users buy IT services
Answer: A
Q9. The configuration management system is part of which system?
A. The availability management information system
B. The capacity management information system
C. The information security management system
D. The service knowledge management system
Answer: D
Q10. Which processes ensure the targets in the underpinning contracts are appropriate?
A. Design coordination and service level management
B. Supplier management and service level management
C. Service level management and availability management
D. Configuration management and service portfolio management
Answer: B
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