ITILFND Exam
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New EXIN,Inc ITILFND Exam Dumps Collection (Question 1 - Question 10)
New Questions 1
Access management is responsible for implementing policies defined in which process?
A. Service portfolio management
B. Information security management
C. Change management
D. Problem management
Answer: B
New Questions 2
What BEST describes an important principle of communication in service operation?
A. It is efficient, effective and economical for all IT services.
B. It has an intended purpose or a resultant action.
C. It focuses on creating a relationship between processes and products.
D. It has responsibility for creating policies.
Answer: A
New Questions 3
Which stage of the service lifecycle includes the scope of service retirement and transfer of services between service providers?
A. Service transition
B. Service level management
C. Service operation.
D. Service Design.
Answer: A
New Questions 4
What processes represent the scope of financial management for IT services?
A. Budgeting, costing and charging
B. Budgeting, accounting and charging
C. Cost models and invoicing
D. Charging, accounting and billing
Answer: B
New Questions 5
Which process monitors and improves the performance of the service transition stage of the service lifecycle?
A. Transition planning and support
B. Design co-ordination
C. Change management
D. Service transition management
Answer: A
New Questions 6
Which areas are NOT measured by process KPIs?
1. Technology
2. Performance
3. Value
4. Compliance
A. 1, 2 and 3 only
B. 1, 2 and 4 only
C. 1, 3 and 4 only
D. 2, 3 and 4 only
Answer: D
New Questions 7
Can service operation improve efficiency in the business operation by automating common routines?
A. No, automating common routines improves effectiveness but not efficiency
B. Yes, through automating common routines and introducing the service knowledge management
System (SKMS)
C. Yes, through automating common routines, more productive work can be carried out
D. No, automating common routines only results in preventing common problems
Answer: B
New Questions 8
What do major incidents require?
A. Separate procedures.
B. Less urgency
C. Longer timescales
D. Less documentation
Answer: A
New Questions 9
What BEST describes the value of service transition to the business?
A. It supports the creation of a catalogue of services
B. It leads to gradual and continual improvement in service quality
C. It provides quick and effective access to standard services
D. It results in higher volumes of successful change
Answer: D
New Questions 10
Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?
A. Following a full change advisory board (CAB) to resolve any outstanding agenda items.
B. During peak or holiday periods when emergencies are more likely to occur.
C. In an emergency when it is not possible to convene a full CAB.
D. Outside the normal working hours of the business unit.
Answer: C
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