NEW QUESTION 1
A company has invested in an on-premises VoIP solution. For design simplicity purposes, network engineers have opted to use a single VLAN for both data and voice traffic. Shortly after implementing IP phones, customers are reporting problems.
Which two potential problems may be reported about the calls as a result of this design decision? (Choose two.)

• A. jitter detected in voice calls
• B. problems with email latency
• C. slow internet download speeds
• D. choppy voice calls
• E. PCs are getting IP addresses but phones are not

Answer: AD

NEW QUESTION 2
Which of the following are causes of ECHO? (Choose two.)

• A. Headset
• B. Speakerphone
• C. Radio interference
• D. Loud volume

Answer: AB

NEW QUESTION 3
Drag from the left to correct steps

Answer:

Explanation:

NEW QUESTION 4
An engineer receives a report that Cisco Unified Communications Manager is not responding. The engineer needs to use RTMT to check errors. Which menu path should the engineer follow to install RTMT?

• A. System Settings > Plugins > RTMT
• B. Unified Communications Serviceability > Downloads > RTMT
• C. Application > Plugins > RTMT
• D. System > Plugins > RTMT

Answer: C

NEW QUESTION 5
How can an administrator determine which codec is being used between two endpoints while a call is in progress?

• A. Run the codec trace in Cisco Unified Communication Manager.
• B. Use Cisco Unified Serviceability network trace.
• C. Can only be seen in Cisco SDI traces.
• D. Can only be seen in a sniffer trace.
• E. Press the ? button twice on one of the IP phones.

Answer: E

Explanation: pressing the button (?) twice in quick succession during an active call. The display shows you receive and transmit statistics for the call
Link:
http://docwiki.cisco.com/wiki/Cisco_Unified_Communications_--_One-Way_Audio

NEW QUESTION 6
A Cisco IP phone is connected to a Cisco switch and is trying to obtain its network configuration. What is the first protocol that is used?

• A. RTP
• B. DHCP
• C. CDP
• D. SIP

Answer: C

Explanation: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7905g_7912g/5_0/sip/english/administration/gui

NEW QUESTION 7
Which type of user in Cisco Unified Communications Manager has an interactive login?

• A. Administrator
• B. End user
• C. Application user
• D. Phone user

Answer: B

NEW QUESTION 8
Which type of packet-oriented network has the characteristic of being drop-tolerant and delay-insensitive?

• A. data
• B. voice
• C. video
• D. converged
• E. All packet-oriented networks share these characteristics.

Answer: A

NEW QUESTION 9
Which options are two on-premise components of Cisco Unified Presence? (Choose two.)

• A. Cisco Unified Communication Manager
• B. Cisco Unified Contact Center Express
• C. Cisco WebEx
• D. Cisco Quality Management
• E. Cisco Unified Contact Center Enterprise
• F. Cisco Unity Connection

Answer: AC

NEW QUESTION 10
Which call processing agent is based on Cisco IOS software and works with ISR platforms?

• A. Cisco Unified Presence Server
• B. Cisco Unity Connection
• C. Cisco Unified Communications Manager Express
• D. Cisco Unified Communications Manager
• E. Cisco UnifiedContact Center Express

Answer: C

NEW QUESTION 11
Which two user types are valid when a user is created in Cisco Unified Communications Manager? (Choose two.)

• A. local end user
• B. LDAP synchronized end user
• C. UDS end user
• D. EDI end user
• E. BDI end user

Answer: AB

NEW QUESTION 12
Two users have IP phones running SCCP phone loads. Which purpose does the SCCP protocol serve during the call?

• A. digitizing, sampling, and transmitting one user's analog voice to the Cisco Unified Communications Manager
• B. subscriber digitizing, sampling, and transmitting one user's analog voice to the other user's IP phone
• C. passing call setup and teardown messages between the IP phone and the Cisco Unified Communications Manager
• D. subscriber passing call setup and teardown messages between the two phones

Answer: C

NEW QUESTION 13
When you configure a shared extension in Cisco Configuration Professional, which two characteristics should be the same on both phones, so that the phones can successfully use a shared extension? (Choose two.)

• A. Monitor mode
• B. MAC address
• C. Ephone-dn
• D. Number
• E. User ID

Answer: CD

NEW QUESTION 14
Which option in RTMT would be used to monitor connections using Cisco Unity Connection?

• A. Port Monitor
• B. Called Party Tracing
• C. System Summary
• D. Trace and Log Central

Answer: A

NEW QUESTION 15
An end user reports that they are unable to control their Cisco IP phone using Cisco Unified Personal Communicator and cannot make any calls. Which situation can cause this issue?

• A. The Cisco Unified Personal Communicator is not registered in the Cisco Unified Presence server.
• B. The LDAP integration is incorrect.
• C. The Cisco Unified Personal Communicator is configured in desk-phone mode.
• D. The Allow Control of Device from CTI checkbox in the device configuration on Cisco Unified Communications Manager is disabled.
• E. The Allow Control of Device from CTI checkbox in the device configuration on the Cisco Unified Presence is disabled.

Answer: D

Explanation: Link:
http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_0/english/install_upgrade/deployment/guide/dgclient

NEW QUESTION 16
How to enable existing remote jabber to register to cucm without VPN?

• A. expressway with jabber guest
• B. Vcs with jabber guest
• C. expressway with MRA
• D. Vcs with MRA

Answer: C

NEW QUESTION 17
User A notices echo on a call with user B. Both users are using Cisco VoIP phones. User B is using a headset, and user A is using a handset. What is the most likely source of the echo?

• A. user A handset
• B. user B headset
• C. disabled echo cancellation on user A phone profile
• D. disabled echo cancellation on user B phone profile

Answer: B

NEW QUESTION 18
Which IM and Presence chat feature allows for an always-available chat room that remains active, even if all of the participants leave the chat?

• A. Personal
• B. Group
• C. Persistent
• D. Ad-hoc

Answer: C