NEW QUESTION 1
Which three options are the correct methods to implement end users in Cisco Unified Communications Manager? (Choose three.)

• A. manually
• B. DHCP
• C. bulk import using BAT
• D. TFTP
• E. LDAP synchronization
• F. autoregistration

Answer: ACE

NEW QUESTION 2
User A needs to have a line shared on the user B phone. Both phones register with Cisco Unified Communications Manager. Which method can be used from Cisco Unified Communications Manager Administration web pages to configure a shared line on the user B phone?

• A. Navigate to the user B phone > Add the user ADN.
• B. Navigate to the user B phone > Shared Line > Add the user ADN.
• C. Navigate to DN configuration > Shared Line > Add the user ADN.
• D. Navigate to end user configuration > Shared Line > Add the user ADN.

Answer: A

NEW QUESTION 3
An end user has an 7945 IP phone, but is unable to launch any of the IP phone applications. A network engineer has confirmed that the device is subscribed to the appropriate applications in Cisco Unified Communications Manager.
How should the engineer instruct the user to launch the IP phone applications?

• A. Select the "?" button on the IP phone.
• B. Select the globe button on the IP phone.
• C. Select Settings > User Preferences.
• D. Select Settings > Device Configuration.

Answer: B

NEW QUESTION 4
In which three ways does QoS provide better network service VoIP quality? (Choose three.)

• A. minimizes priority queuing
• B. manages network congestion
• C. improves loss characteristics
• D. supports dedicated bandwidth
• E. decreases traffic priorities
• F. increases packet size

Answer: BCD

NEW QUESTION 5
A network administrator finds directory number 77555 in the <none> partition. Which numbers can reach 77555 in this situation?

• A. Only numbers in the <none> partition can reach 77555.
• B. All numbers in every calling search space can reach 77555.
• C. Only internal directory numbers can reach 77555.
• D. Directory number 77555 cannot be reached by any number.

Answer: A

NEW QUESTION 6
An engineer must configure QoS for a VoIP network. Which option is the best QoS model for this task?

• A. IntServ
• B. DiffServ
• C. MPLS
• D. FIFO

Answer: B

NEW QUESTION 7
Users report volume issues with recordings in Cisco Unity Connection. Which feature can be disabled to prohibit automatic volume adjustments to recordings?

• A. AGC
• B. Noise Reduction
• C. Audio Normalization
• D. VAD

Answer: A

NEW QUESTION 8
An engineer is configuring a new directory number in the Call Manager Which field is responsible for incoming calls

• A. Route Partition
• B. Private Line Automatic Ringdown
• C. Calling Search Space
• D. External Call Control Profile

Answer: B

NEW QUESTION 9
Which two errors cause a Cisco phone to reset? (Choose two.)

• A. The MAC address is changed in Cisco Unified Communications Manager and change is applied
• B. The device does not receive timing from Cisco Unified Communications Manager server.
• C. The IP address is incorrectly configured
• D. Proper keep alive is not received from Cisco Unified Communications Manager
• E. The TCP connection fails while connected to Cisco Unified Communications Manager

Answer: BD

NEW QUESTION 10

Answer:

Explanation: Call Detail Record:
Called and Calling numbers
Time/date stamp for connect and disconnect
Call Management Record:
Jitter Latency
https://supportforums.cisco.com/t5/collaboration-voice-and-video/understanding-cdr-call-detail-records/ta-p/311

NEW QUESTION 11
How many servers can be supported in a Cisco Unified Presence Server cluster environment?

• A. 2
• B. 4
• C. 6
• D. 8
• E. 10

Answer: C

NEW QUESTION 12
Which two options are configured on the phone configuration page within Cisco Unified Communications Manager Administrator? (Choose two.)

• A. device pool
• B. auto answer
• C. partition
• D. voice-mail profile
• E. MAC address

Answer: AE

NEW QUESTION 13
For which three reasons would a voice engineer create a separate user template in Cisco Unity Connection? (Choose three.)

• A. Certain users changed their extensions.
• B. Certain users are in a different partition.
• C. Certain users are using a different call handler.
• D. Certain users are using a different phone system.
• E. Certain users are being added to Cisco Unified Presence Server.
• F. Certain users are being moved to a different branch office.

Answer: BCD

NEW QUESTION 14
What allows a phone user to log a phone out of all line groups to which the phone directory numbers belong?

• A. Cisco IPPA
• B. Cisco Finesse
• C. HLog softkey
• D. Cisco Agent Desktop

Answer: C

Explanation: https://supportforums.cisco.com/t5/other-collaboration-voice-and/allowing-cfa-for-a-phone-in-a-hunt-group/td-p

NEW QUESTION 15
Two departments have their own call-park slot to park calls. Which feature on Cisco Unified CME allows one department to answer a call for another department?

• A. Call park
• B. Call forward
• C. Call transfer
• D. Pickup-group
• E. Barge-in

Answer: D

NEW QUESTION 16
A group of managers for a company has requested IP telephony reports with performance data and graphs.
Which steps should the network administrator take to gather these reports using Cisco Unified Communications Manager web interface?

• A. Select Cisco Unified Serviceability > Trace > Serviceability Reports Archives.
• B. Select Cisco Unified Serviceability > Alarm > Serviceability Reports Archives.
• C. Select Cisco Unified Reports > Tools > Serviceability Reports Archives.
• D. Select Cisco Unified Reports > Trace > Serviceability Reports Archives.
• E. Select Cisco Unified Serviceability > Tools > Serviceability Reports Archives.

Answer: E

NEW QUESTION 17
A field technician must reset a single 7965 IP phone so that it will be discovered on the network again and request an IP address from DCHP. Which steps should the network engineer provide?

• A. Have field technician select the Settings button on phone, then dial # # * * *
• B. Have field technician select the Settings button on phone, then dial # # * # #
• C. Have field technician select the Settings button on phone, then dial * * # * *
• D. Have field technician select the Settings button on phone, then dial * * # # #

Answer: C

NEW QUESTION 18
An entire department is reporting frequent calls with poor voice quality. Which fault domain should be investigated first?

• A. IP phone
• B. Cisco Unified Communications Manager Media Resources
• C. Cisco Unified Communications Manager SIP Trunks
• D. network routers and switches

Answer: D