MB2-700 Exam
[Dec 2021] mb2-700 certification
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2021 Dec mb2-700 practice test:
Q21. You review a Knowledge Base article.
On the Article tab of the ribbon, which option is NOT in the Action group?
A. Submit
B. Unpublish
C. Approve
D. Reject
E. Publish
Answer: E
Q22. You are creating a case from an email message by using the Microsoft Dynamics CRM Outlook client.You need to complete the task by using the least number of steps.
What should you do?
A. Create a new case from the Outlook email message by using the Track and Convert To Case features. Set the Customer field of the case to the account of the person who sent the email message.
B. Track the email message from Outlook in Microsoft Dynamics CRM.
Create a case in Microsoft Dynamics CRM and set the Customer field of the case to the account of the person who sent the email message.
Change the Set Regarding field on the email message to the case.
C. Track the email message from Outlook in Microsoft Dynamics CRM by using the Track feature.
Use the View in CRM feature to open the Microsoft Dynamics CRM email record. Convert the Microsoft Dynamics CRM email message to a case after the Microsoft Dynamics CRM email record opens.
D. Create a new case from the Outlook email message by using the Set Regarding feature. Set the Customer field of the case to the account of the person who sent the email message.
Answer: A
Q23. Which three entities are associated with cases by default? Each correct answer presents part of the solution.(Choose Three)
A. Appointments
B. Quotes
C. Products
D. Opportunities
E. Knowledge Base Articles
Answer: ABD
Q24. What are two ways to find content in Knowledge Base articles?(Choose TWO)
A. search subjects B browse articles
B. search by using keywords
C. search by using templates
D. search for common articles
Answer: A,C
Q25. Which condition must be true before you can close a case?
A. The case must NOT be marked as high priority.
B. All knowledge base articles that the case references must be active.
C. All activities that are related to the case must be in a closed state.
D. All activity parties for activities that are related to the case must be active customers.
Answer: C
Up to date mb2-700 practice test:
Q26. You are creating an Order.
Which field does NOT require a value before you save the Order?
A. Potential Customer
B. Currency
C. Price List
D. Order ID
E. Name
Answer: D
Q27. You need to send a Knowledge Base article by email to a Contact record. Which condition must be met?
A. The article is shared.
B. The article has a unique subject.
C. The article has been approved.
D. The article has been submitted.
Answer: C
Q28. You use Microsoft Dynamics CRM Goal Management to define sales goals over a period of time.
You need to track actual and in-progress values for sales. Which goal metric should you configure?
A. Amount Data Type
B. Rollup Fields
C. Metric Type
D. Fiscal Periods
Answer: D
Q29. You add a new product to the catalog.
Which attribute of the new product record is marked as read-only?
A. Default Unit
B. Currency
C. Unit Group
D. List Price
Answer: C
Q30. You are adding Units to a Unit Group. Which statement is true?
A. A Unit must have an owner.
B. A Unit must have a start date.
C. All Units in the same Unit Group must have the same Base Unit.
D. A Unit must have a quantity.
Answer: D