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Q11. You receive an email that indicates a new update for Microsoft Dynamics CRM Online is available. You are a global administrator for a tenant that contains two Microsoft Dynamics CRM Online instances.

Which statement describes the Microsoft Dynamics CRM Online update policy?

A. Updates must be installed twice per year within the customer driven update time period and cannot be skipped.

B. Updates are installed automatically within 30 days from the release date.

C. Updates are installed once it is approved at the tenant level.

D. Updates are installed once it is approved at the instance level.

Answer: A


Q12. You plan to migrate an on-premises Microsoft Dynamics CRM installation to Microsoft Dynamics CRM Online. You have access to a recent Microsoft SQL backup (.bak) file for the on-premises Microsoft Dynamics CRM database and you have moved all customizations over to Microsoft Dynamics CRM Online.

What should you do?

A. Upload the .bak file to Microsoft Azure. Migrate data to Microsoft Dynamics CRM online by using the data Loader service.

B. Export data from the on-premises Microsoft Dynamics CRM database as.csv files. Import the data into Microsoft Dynamics CRM Online by using the Import Data Wizard.

C. Export all customizations and data as an unmanaged solution. Import the solution into Microsoft Dynamics CRM Online.

D. Import the .bak file into Microsoft Dynamics CRM Online by using the Import Data Wizard.

Answer:


Q13. Which configuration supports the synchronization of appointments with Microsoft Dynamics CRM Online?

A. SMTP/POP3 and server-side synchronization

B. Microsoft Exchange Online and server-side synchronization

C. SMTP/POP3 and Email Router

D. Microsoft Exchange Online and Email Router

Answer: D


Q14. You are a marketing manager for a company. The company has a subscription to a

Microsoft Dynamics CRM Online organizationthat is fully integrated with Microsoft Dynamics Marketing and the Seller Portal solution.

You need to create andmanage a marketing campaign to include tracking campaign performance and click-through rates, and use data derived from the campaign to score and qualify leads.

Which action should you take?

A. Open Microsoft Dynamics Marketing.

B. Open Microsoft Dynamics CRM Online.

C. Open the Seller Portal.

D. Open the Microsoft Dynamics Marketing Connector.

Answer: B


Q15. Which two features can be leveraged to reduce Microsoft Online Services useraccount administration efforts? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Active Directory Synchronization with Microsoft Office 365

B. Active Directory Application Mode (ADAM)

C. Hierarchical Security

D. Active Directory Federation Services (AD FS)

Answer: B,D


Q16. A company has a MicrosoftDynamics 2013 on-premises deployment. They want to start using the Microsoft Dynamics CRM Online 20J6 features.

The company needs to determine the least costly method of migrating data from on- premises to online. It is determined that the Client wants to move the account and contact information only one time while preserving the relationships between the two entities. Additionally, there are several custom fields in the contact records.

You need to migrate 5.0OO account records and 14,000 contacts while maintaining the relationships between accounts and contacts.

What is the most expedient method for migrating the accounts and contacts records?

A. Use the Software Development Kit (SDK) to code the Import of contact and account data from the AccountBase directly accessed through the local Microsoft SQL Server. Use the OData Web service to form a connection with Microsoft Dynamics CRM Online. Push the gathered information Into the Account Entity.

B. From Microsoft SQL, export the contact records from the AccountBase table to a txt file. Import the Contacts fire using the Data Import Wizard. Repeat the process with the Accounts file.

C. Export the contact records and account records to Microsoft Excel, compressthe Excel spreadsheet in a zip file, and use the Data Import Wizard to Import the records.

D. Export the contact records and account records to Microsoft Excel with all required fields- Save the two spreadsheets as txt files, compress them together in a zip file, and use the Data Import Wizard to import the zip file.

Answer: B


Q17. What is a supported combination of software for Microsoft Dynamics CRM 2021 for Outlook 64 bit?

A. Windows 10 and Microsoft Office 2013 64 bit

B. Windows Vista and Microsoft Office 2010 64 bit

C. Windows 7 and Microsoft Office 2007 64 bit

D. Windows 8.1 and Microsoft Office 2013 32 bit

Answer: B


Q18. You are a Microsoft Dynamics CRM system administrator tor a company. You added a new field to the contact entity.

A user reports that the field is not synchronizing With Microsoft Dynamics CRM for Outlook. You need to explain why the field is not synchronizing.

What could be the cause?

A. The field was not enabled tor synchronization.

B. New fields can not be added to the synchronization settings.

C. The field was not mapped to a field in Outlook.

D. The synchronization direction from CRM to Outlook/Exchange was not set.

Answer: D


Q19. You need to allow Microsoft Dynamics CRM Online users to use the same password they use to logon to your on-premises Active Directory Domain Services (AD DS) domain to logon to Azure Active Directory.

Which two components must be configured to achieve this goal? Each correct answer presents part of solution.

A. Microsoft Azure Active Directory Connect tool

B. Password Sync

C. Active Directory Application Mode (ADAM)

D. Active Directory Federation Services (AD FS)

Answer: B,C


Q20. Your company has a Microsoft Dynamics CRM Online 2021 environment. You need totrain sales users to import lists of leads.

Which import method should you include in your training?

A. Third party Extract, Transform and Load Tool (ETL)

B. Programmatically using the Software Development Kit (SDK)

C. Import Data Wizard

D. Windows PowerShell Import Packages

Answer: C