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Q1. You are aconsultant on a Microsoft Dynamics CRM Online implementation project. You need to display information about a related account on the case form.
Which option should you use?
A. a quick view form
B. a quick create form
C. a lab with subgrid
D. a preview form
Answer: A
Q2. A company has a Microsoft DynamicsCRM Online 2021 deployment. The company plans to issue mobile phones to all sales department users.
Users must be able to use the latest Microsoft mobile client's features. You need to deploy the latest phone client.
Which mobile phone client should you deploy?
A. Microsoft Dynamics CRM Mobile Express
B. Microsoft Dynamics CRM for Phones Express
C. Microsoft Dynamics CRM for Phones
D. Microsoft Dynamics CRM Mobile App
Answer: C
Q3. You have a Microsoft Dynamics CRM 2021 deployment and you have not purchased any additional subscriptions besides your 15 user licenses.
Your organization plans to test a new Independent Software Vendor (ISV) software. You currently have 1.3 GB of production data. You are instructed to use full copies of the data fortesting purposes and to create three more sandbox instances to replicate the production environment. Each of the three instances will beused to test one ISV solution. You have 10 usersfrom the production environment who will test all three test environments.
You need to determine which additional subscriptions you need. What is the minimum requirement tor additional subscriptions?
A. 3 sandbox instances and additional storage
B. 30 more users and 3 sandbox Instances
A. C. 30 more users
D. 30 more users and additional storage
Answer: D
Q4. You are working with Microsoft Dynamics CRM for phones.
Which three types of form components can be configured to be hidden? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. iFrames
B. web resources
C. fields
D. sections
E. tabs
Answer: A,B,C
Q5. You need to allow Microsoft Dynamics CRM Online users to use the same password they use to logon to your on-premises Active Directory Domain Services (AD DS) domain to logon to Azure Active Directory.
Which two components must be configured to achieve this goal? Each correct answer presents part of solution.
A. Microsoft Azure Active Directory Connect tool
B. Password Sync
C. Active Directory Application Mode (ADAM)
D. Active Directory Federation Services (AD FS)
Answer: B,C
Q6. Your company has a Microsoft Dynamics CRM Online 2021 environment. You need to implement email synchronization.
Which option is available when implementing email synchronization?
A. Synchronization settings are configured on the user record.
B. Incoming and outgoing synchronization methods must match.
C. A mailbox record is automatically created for each user and queue.
D. Forward mailboxes are automatically created when using server-side synchronization.
Answer: C
Q7. Your company has a Microsoft Dynamics CRM Online 2021 environment. You need totrain sales users to import lists of leads.
Which import method should you include in your training?
A. Third party Extract, Transform and Load Tool (ETL)
B. Programmatically using the Software Development Kit (SDK)
C. Import Data Wizard
D. Windows PowerShell Import Packages
Answer: C
Q8. Acompany has a Microsoft Dynamics CRM Online 2021 deployment. There are 842 workstationsof various ages, operating systems, and browsers.
•34 run Apple OS with the latest version of Safari
•412 run Windows 8.1 with Mozilla Firefox version 17
•176 run Windows 7 with Internet Explorer version 8
•220 run Windows 10 with Microsoft Edge
The company asks you to identify which workstations meet the support requirements of Microsoft Dynamics CRM Online 2021.
Which two systems meet the support requirement? Each correct answer presents part of the solution
A. 176 run Windows 7 with Internet Explorer version 8.
B. 220 run Windows 10 with Edge.
C. 34 run Apple OS with the latest version of Safari
D. 412 run Windows 8.1 with Mozilla Firefox version 17 as the only Browser.
Answer: A,C
Q9. You are a Microsoft Dynamics CRM system administrator for a company.
A user reports that there arethree actions she cannot perform when working offline in Microsoft Dynamics CRM for Outlook. You assure her that the app is working as expected and that the three actions are not available when working in offline mode.
Which three actions did the user report? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Quality a lead.
B. Run a workflow.
C. View a Microsoft Dynamics CRM report.
D. Assign a record.
E. Use the Add button (+) to create a related record.
Answer: B,C,D
Q10. You have enabled field level security on the Birthday field for the contact entity. Only system administrators can see the data on the birthday field for existing contacts in Microsoft Dynamics CRM Online.
What will non-system administrator users see in the Birthday field for tracked contacts by the Microsoft Dynamics CRM for Outlook client?
A. The Birthday field will be populated with dashes (-).
B. Users will see the birthday for contacts they own.
C. The Birthday field will be populated with asterisks (*).
D. The Birthday field will be blank.
Answer: B