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Q1. You work as a Sales Manager at ABC.com. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
Your default printer is a printer named ABC-Printer1.
A user sends you an email with an Excel spreadsheet attached to it.The email and spreadsheet contain information that you need for a Sales meeting.There is a printer near the meeting room named ABC-Printer2.
You want to print the email for the meeting.In the print options, you tick the checkbox to print the attachment as well as the email. You send the print job to ABC-Printer2.
When you retrieve the printed email from ABC-Printer2, you see the email has printed but the attachment has not.
What is the most likely reason for the problem?
A. You cannot print spreadsheets as attachments. Spreadsheets need to be opened in Excel first.
B. The email was sent to you in Plain Text format.
C. Outlook has blocked the Excel file attachment.
D. The spreadsheet has printed but it has printed to the default printer.
Answer: D
Q2. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The employees use Microsoft Outlook 2010 to connect to the IMAP based company email server.
David works as the Sales Manager.His Inbox contains many folders, one for each customer of the company. Each folder contains hundreds of emails, some of which contain attachments.
David wants to be able to view every email from every customer that has an attachment.
How can David group together all the emails the have attachments?
A. By using the Arrange By > Attachments option on his Inbox.
B. By adding a folder to his Favorites.
C. By configuring a Search Folder.
D. By using the Clear Offline Items option.
Answer: C
Q3. Sally works as the Sales Assistant at ABC.com. The company email system runs Microsoft Exchange Server 2010. Sally uses Microsoft Outlook 2010 configured with an Exchange account.
Sally wants to create a new email. She is currently in the Calendar view.
Which of the following keyboard shortcuts could Sally use to create a new email?
A. CTRL + N
B. CTRL + SHIFT + M
C. CTRL + SHIFT + N
D. CTRL + SHIFT + B
Answer: B
Q4. Jane is working in the Sales department at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010.The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
Jane selects an email in her Inbox then enters the CTRL + O keyboard shortcut.
What effect will this keyboard shortcut have?
A. It will delete the email.
B. It will open the Print dialog box.
C. It will open the email in a window.
D. It will mark the email as Junk.
Answer: C
Q5. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The employees use Microsoft Outlook 2010 to connect to the IMAP based company email server.
Some computers have the Outlook Social Connector installed to enable users to connect to social networking sites.
A user named Mia uses a computer that has the Outlook Social Connector installed.Mia is unable to view the People Pane in Outlook.Mia confirms that the People Pane view setting is set to “Normal”.
What should Mia to do display the People Pane?
A. She should configure the Account Settings to sign in to a social network.
B. She should display the Reading Pane.
C. She should change the People Pane view setting to Minimized.
D. She should hide the To-Do Bar.
Answer: B
Q6. Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The employees use Microsoft Outlook 2010 to connect to the IMAP based company email server.
When a user named Kate Bass sends an email, the recipients see the name Kate Bass in the information bar of the email.
Kate had recently got married and changed her name to Kate Jones. Kate’s email address has been changed accordingly.However, email recipients still see the name Kate Bass in the information bar of the email.
How can Kate configure her Outlook to display her new name Kate Jones in the in the information bar of emails?
A. By entering Kate Jones in the from field of emails.
B. By modifying her account settings.
C. By modifying the Reply To setting.
D. By modifying her Auto Reply settings.
Answer: B
Q7. A user named Clive works as the Finance Manager at ABC.com.The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
Clive has many scheduled meetings and appointments in his calendar. Clive opens Outlook then opens his calendar. He discovers that many of the meetings and appointments are missing.
How can Clive display all his meetings and appointments?
A. By configuring the correct date on his computer.
B. By modifying the Show Time As setting.
C. By clearing any filters in the calendar view.
D. By clicking the New Items icon on the Home tab in the ribbon.
Answer: C
Q8. Gary works as the Finance Manager at ABC.com. The company email system runs Microsoft
Exchange Server 2010. Gary uses Microsoft Outlook 2010 configured with an Exchange account.
Gary receives a meeting request for a meeting with other company managers.
Gary wants to reply to the meeting request.
Which of the following keyboard shortcuts could Gary use to reply to the meeting request?
A. CTRL + N
B. CTRL + F
C. CTRL + R
D. CTRL + SHIFT + Q
Answer: C
Q9. You work as an IT Administrator at ABC.com.The company email system runs Microsoft Exchange Server 2010.
A user named Mia has recently started working in the Sales department.You have configured a new computer for Mia. The new computer runs Microsoft Office 2010.You have configured Microsoft Outlook 2010 to connect to the Exchange Server.
You are giving Mia some tips for using Outlook 2010.You click the Contacts icon in the Navigation Pane to display the business cards of the company employees.
You want to demonstrate how to quickly create an email while in the Contacts folder. You select a business card.
Which two of the following options would quickly create an email addressed to the contact? (Choose two)
A. Drag the business card to the Mail icon in the Navigation Pane.
B. Drag the Mail icon in the Navigation Pane to the business card.
C. Click the New Email button in the Home Ribbon.
D. Double click on the business card.
Answer: AC
Q10. You work as a Project Manager at ABC.com.Employees at ABC.com use computers running Windows 7 Enterprise and Microsoft Office 2010. The company email system runs Microsoft Exchange Server 2010. All company employees use Microsoft Outlook 2010 for their email clients.
You use the Outlook Calendar to organize your time and schedule activities related to a new project.
Which of the following is described as “an appointment to which you invite people or reserve resources for”?
A. A Meeting.
B. An Appointment.
C. An All Day Event.
D. A Task.
E. A To-do
Answer: A